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FAQ
Updated
July 11, 2025
WP Engine Customer FAQ
Top Answers & How-to Guides
What is WP Engine's Phone Number?
The question we are asked most often is about how to talk to WP Engine customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Can I host multiple websites on a single WP Engine account?
Yes, a single WP Engine account can host multiple websites, but the number varies by plan, with higher-tier plans supporting...
What kind of customer support does WP Engine offer?
WP Engine provides various customer support options, including 24/7 live chat, an email ticketing system, a comprehensive...
Ask any question you have about WP Engine customer service, get an answer now.
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Services Offered
What services does WP Engine provide?
WP Engine specializes in services for WordPress sites, primarily offering managed hosting that ensures optimal performance and...
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What tools or features does WP Engine provide for website optimization?
WP Engine offers a range of website optimization tools, including a Content Delivery Network to enhance loading speeds...
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Are backup services included in WP Engine hosting plans?
WP Engine hosting plans include automatic daily backups of websites, covering crucial data like databases and files. Users can...
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Does WP Engine have a content delivery network (CDN)?
WP Engine provides a content delivery network that enhances website performance by delivering content from nearby servers,...
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What resources are available for developers on WP Engine?
WP Engine provides a variety of resources for developers, including extensive documentation, a Developer Portal that offers...
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Security and Maintenance
How does WP Engine ensure website security?
WP Engine emphasizes website security through a comprehensive strategy, including managed hosting tailored for WordPress,...
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How does WP Engine handle server maintenance?
WP Engine prioritizes server maintenance to ensure optimal site performance through a proactive approach. Regular updates,...
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Migration and Setup
What is the process for migrating my WordPress site to WP Engine?
Migrating a WordPress site to WP Engine involves signing up for a plan, preparing the site by backing up data, and potentially...
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Can I use my own domain with WP Engine?
Yes, users can link their own domain to WP Engine by modifying DNS settings. This includes adjusting nameservers or DNS...
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Pricing and Plans
Does WP Engine offer any upfront discounts for new customers?
WP Engine does occasionally have promotional discounts for new customers, which can include reduced prices for the first...
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What is the uptime guarantee for WP Engine hosting?
WP Engine provides a financially backed uptime guarantee of 99.95 percent, equating to roughly 22 minutes of allowable downtime...
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Is there a money-back guarantee with WP Engine plans?
WP Engine provides a thirty-day money-back guarantee for its hosting plans, applicable only to the initial purchase. Refunds...
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What is the process for upgrading my WP Engine hosting plan?
Upgrading a WP Engine hosting plan involves logging into the user account, navigating to the "Sites" section, selecting the...
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Support and Account Management
Can I host multiple websites on a single WP Engine account?
Yes, a single WP Engine account can host multiple websites, but the number varies by plan, with higher-tier plans supporting...
Read more
What kind of customer support does WP Engine offer?
WP Engine provides various customer support options, including 24/7 live chat, an email ticketing system, a comprehensive...
Read more
How can I manage my WP Engine account?
WP Engine accounts can be efficiently managed through a user-friendly dashboard. This dashboard provides access to features for...
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FAQ Table of Contents
Contact WP Engine
Services Offered
Security and Maintenance
Migration and Setup
Pricing and Plans
Support and Account Management
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