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WageWorks Customer FAQ

Top Answers & How-to Guides

What is WageWorks's Phone Number?

The question we are asked most often is about how to talk to WageWorks customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I change my contribution amount to my flexible spending account mid-year?

WageWorks permits mid-year changes to flexible spending account contributions only during specific qualifying events, such as...

What is the rollover policy for unused funds in my Health Savings Account?

The rollover policy for Health Savings Accounts allows unused funds to carry over each year without expiration, promoting...
Ask any question you have about WageWorks customer service, get an answer now.

Recent WageWorks Customer Questions

I typed in wrong amount on submittal. How do I correction the amount?

If you've entered an incorrect amount in your submission, typically, it cannot be rectified directly online. Once submitted, the details are locked for processing. However, we advise you to clarify this situation as soon as possible. Reach out directly to WageWorks Customer Service. You can find the most up-to-date contact information right here on this page that you're viewing. They handle situations like this regularly and will be able to guide you through the process of correcting the error.
Asked Apr 30, 2024 6:57 PM

Help me with my WageWorks customer service issue

Claims and Reimbursements

What is the deadline to submit reimbursement claims?

The deadline for submitting reimbursement claims with WageWorks varies by benefit plan, typically allowing submissions within...

How long does it take to receive reimbursement for a claim?

The reimbursement timeline for a WageWorks claim may vary, but typically, claims are processed in a few business days and funds...

What documentation do I need to provide for childcare reimbursement?

When filing a childcare reimbursement claim with WageWorks, claimants must submit a completed claim form and detailed receipts...

Is there a mobile app for managing my WageWorks account?

WageWorks offers a mobile app for convenient account management, allowing users to submit claims, view balances, access...

What is the process for submitting a claim online?

Submitting a claim online with WageWorks involves logging into the WageWorks Portal, entering expense details, and attaching...

Eligibility and Expenses

What types of expenses are eligible for reimbursement?

WageWorks enables reimbursements for various expenses like out-of-pocket medical costs, prescription drugs, dental and vision...

Can I use WageWorks for my spouse and dependents' healthcare expenses?

WageWorks accounts generally allow for the reimbursement of qualified medical expenses for an account holder's spouse and...

Are over-the-counter medications eligible for reimbursement?

Over-the-counter medications may qualify for reimbursement through WageWorks accounts like Health Flexible Spending Accounts or...

Can I use WageWorks to pay for gym memberships?

WageWorks typically does not allow the use of funds for gym memberships, as these are not recognized as qualified medical...

Account Management

Can I change my contribution amount to my flexible spending account mid-year?

WageWorks permits mid-year changes to flexible spending account contributions only during specific qualifying events, such as...

What is the rollover policy for unused funds in my Health Savings Account?

The rollover policy for Health Savings Accounts allows unused funds to carry over each year without expiration, promoting...

How can I check my account balance with WageWorks?

To check your WageWorks account balance, visit the WageWorks Portal, log in with your credentials, and view your balance on the...
We look to the WageWorks issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
WageWorks issues reported to GetHuman
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