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WhatsApp Customer FAQ

Top Answers & How-to Guides

How do I Contact WhatsApp Customer Service?

The question we are asked most often is about how to talk to WhatsApp customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change the Phone Number on My WhatsApp Account?

If you have WhatsApp and you also have a new phone number, you need to change your number on WhatsApp. That way, you can still...

How Do I Delete My WhatsApp Account?

You may have been an avid WhatsApp user, but now you've decided to delete your account. Whatever your reasons, the process to...
Ask any question you have about WhatsApp customer service, get an answer now.

Recent WhatsApp Customer Questions

मेरे बिजनेस व्हाट्सएप में ब्रॉड कास्ट ग्रुप नहीं बन रहा है

ब्रॉडकास्ट लिस्ट बनाने के लिए यह सुनिश्चित करें कि आपके पास कम से कम दो संपर्क हों और वे आपके व्हाट्सएप नंबर को सेव किया हो। व्हाट्सएप को अपडेट करने और एक स्थिर इंटरनेट कनेक्शन की भी जांच करें। यदि समस्या बनी रहती है, तो एप्लिकेशन को पुनः प्रारंभ करने का प्रयास करें।
Asked Aug 28, 2025 3:36 AM

I've lost my WhatsApp chat.while restoring my account

If you've lost your WhatsApp chat while restoring your account, it may be due to various reasons such as not having a recent backup or an incomplete restoration process. Ensure that you have a proper backup of your chats in Google Drive (for Android) or iCloud (for iPhone). If the backup is available, uninstall and reinstall WhatsApp, then follow the prompts to restore your chat history from the backup. If the backup does not contain the chats you need, unfortunately, they cannot be recovered.
Asked Aug 23, 2025 7:39 PM

मेरा व्हाट्सएप अकाउंट किसी कारण वजह से या गलती से ब्लॉक हो गया है इसलिए थोड़ी हेल्प चाहिए चालू करने के लिए

अगर आपका व्हाट्सएप अकाउंट ब्लॉक हो गया है, तो आपको उस नंबर से व्हाट्सएप पर एक नए अकाउंट के लिए साइन अप करने की कोशिश करनी चाहिए। अगर आपके अकाउंट को स्थायी रूप से ब्लॉक किया गया है, तो संभव है कि आपको व्हाट्सएप की नीतियों का पालन करना होगा। व्हाट्सएप द्वारा भेजे गए ईमेल या सूचनाओं की जांच करें, जिसमें समस्या का समाधान करने के लिए निर्देश दिए जा सकते हैं।
Asked Aug 18, 2025 6:58 AM

My WhatsApp gets deactivated everyday for spamming and I don't spam nor send large volume of texts. I've complained and appealed countless times but it's still the same thing

If your WhatsApp account is being deactivated due to suspected spamming, it may be due to certain behaviors that trigger the system. Ensure you're not part of any groups that might be viewed as spammy, avoid sending repetitive messages, and refrain from adding too many contacts too quickly. It's crucial to follow WhatsApp's guidelines for usage. If you've appealed multiple times without resolution, there may be limitations to what can be done regarding account deactivation.
Asked Aug 16, 2025 12:38 PM

مرحبا قد تم حظر رقمي على وتساب عن طريق الخطأ ارجو الغاء الحظر عن رقمي +218931312785 هذه هو رقمي

نأسف لسماع ذلك. نرجو منك مراجعة سياسة الحظر على واتساب والتأكد من أنك لا تخالف أي قواعد. لإلغاء الحظر، يمكنك اتباع التعليمات الموجودة في قسم الدعم أو المساعدة في التطبيق. حظيت برقم محظور، ولكننا لا نستطيع المساعدة في إلغاء الحظر مباشرة.
Asked Aug 8, 2025 10:56 PM

Help me with my WhatsApp customer service issue

Account Management

How Do I Change the Phone Number on My WhatsApp Account?

If you have WhatsApp and you also have a new phone number, you need to change your number on WhatsApp. That way, you can still...

How Do I Delete My WhatsApp Account?

You may have been an avid WhatsApp user, but now you've decided to delete your account. Whatever your reasons, the process to...

How Can I Recover My Banned WhatsApp Account?

WhatsApp is a messaging platform that allows users to send personal and group messages and share news. Sending bulk or...

How Do I Appeal a WhatsApp Ban?

If you face a WhatsApp ban, determine whether it's temporary or permanent. If permanent, contact WhatsApp support and clearly...

What Do I Do If My WhatsApp Account Was Hacked?

WhatsApp is a popular platform for instant messaging, but it also raises the risk of unauthorized access and hacking. If your...

How Do I Get My Old WhatsApp Account Back?

This guide provides steps to restore your old WhatsApp account by checking for backups, reinstalling the app, and...

What Do I Do If My Account Is Locked on WhatsApp?

Users who violate WhatsApp's terms and conditions may be locked out or banned from using the app. This can be prevented by...

Message Handling

How Do I Delete a Sent Message Before Someone Reads It on WhatsApp?

In WhatsApp, you can delete a sent message before the recipient reads it. This can be handy to correct a mistake or remove an...

How Can I Send Videos Using WhatsApp?

You can send up to a three-minute video on WhatsApp. Record one directly in the app or use a pre-recorded video to share...

What Do I Do If My Message Was Sent but Not Delivered on WhatsApp?

If you have a problem with WhatsApp not delivering some of the messages you send, you probably want to get the problem fixed as...

How can I send voice messages using WhatsApp?

To send a voice message on WhatsApp, open the app and go to the desired chat. Press and hold the microphone icon at the bottom...

Are there any limits on file size for sending media on WhatsApp?

WhatsApp has specific file size limits for media sharing. Photos and videos can be a maximum of 16 megabytes, while documents...

Privacy and Security

How Do I Report a Scam to WhatsApp?

Because of its worldwide popularity, WhatsApp has become fertile ground for scammers looking to obtain money illegally from...

Why Am I Getting Random WhatsApp Messages?

Using WhatsApp is convenient and helps you stay in touch with family and friends worldwide. It also leaves you vulnerable to...

How Do I Know If My WhatsApp Is Being Tracked?

Spyware on WhatsApp is becoming an increasing problem. If you are worried that your WhatsApp account is being spied on, there...

How Do You Know If Someone Has Turned Your Read Receipts Off on WhatsApp?

When you send a message on WhatsApp, you want to make sure the person receives and reads it. While WhatsApp does have a method...

How Do I Know If Someone Muted Me on WhatsApp?

Whatsapp's muting option is a good way to keep the noise from incoming message notices silent during certain pre-set periods of...

How Do I Block Contacts from Calling Me on WhatsApp?

Using WhatsApp is a great way to stay in touch with people. It's free, easy to use, and only requires an internet connection....

How Do I Find Out If Someone Has Blocked Me on WhatsApp?

There are many ways to find out whether someone has blocked you on Whatsapp. The best way to find out is to send your contact a...

Technical Issues

How Do I Know If WhatsApp Is Down?

When using WhatsApp you want to make sure it works every time you log into the app on your smartphone or tablet. While it is...

Why Is WhatsApp Not Sending Messages to One Person?

When you are trying to send messages on WhatsApp, it's frustrating when the texts are not being sent. Whether it is a glitch in...

Why Is My WhatsApp So Laggy?

If your WhatsApp is lagging, you probably want to get it back up to speed as quickly as you can. There are several things you...

What to Do If I'm Having Trouble with My WhatsApp App?

WhatsApp has over two billion active users and billions of messages sent each day. If you're experiencing issues with the app,...

Data Recovery

How Do I Get a Refund from WhatsApp?

This article discusses the issue of getting a refund for charges made on calls and messages sent over WhatsApp. While the app...

How Can I Recover Permanently Deleted WhatsApp Messages?

WhatsApp users can recover deleted messages by following a few steps. Android users can back up their chat history on Google...

Group and Settings

What steps do I take to change my privacy settings on WhatsApp?

To modify privacy settings on WhatsApp, users should open the app and go to Settings. Then, they select Account and navigate to...

How do I create a group chat on WhatsApp?

To set up a group chat on WhatsApp, users must open the app, go to the "Chats" tab, tap on the new chat icon, select "New...
We look to the WhatsApp issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
WhatsApp issues reported to GetHuman

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