What happens if the recipient does not receive the money transfer?

If the recipient does not receive the money transfer through Xoom, there are several options available. Firstly, Xoom offers a Money-Back Guarantee, which means they will refund the transaction amount if the recipient does not receive the funds. To resolve the issue, the sender can contact Xoom's customer support team to initiate an investigation. The investigation process typically involves verifying the recipient's details and confirming the transaction details. Xoom may also reach out to the recipient's financial institution for additional information. In cases where the funds cannot be delivered, Xoom will refund the sender's money, including any fees incurred during the transaction. It is recommended to contact Xoom's customer support promptly to ensure a quick resolution and avoid any inconvenience.