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Yamaha Customer FAQ

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What is Yamaha's Phone Number?

The question we are asked most often is about how to talk to Yamaha customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Yamaha Customer Questions

In purchasing my 2nd Clavinova, I found it did not have dual voices...it is an Arius YDP-105.Can dual voice be added in any way?

The Yamaha Arius YDP-105 does not support dual voices as a built-in feature. Unfortunately, dual voice functionality cannot be added to this model. If dual voices are important to you, consider exploring other models in the Clavinova or Arius series that offer this feature.
Asked Dec 15, 2024 6:40 PM

MAKE THE VOLUME LOUDER FROM THE SOUND BAR, NOT THROUGH THE T.V.

To make the volume louder from the sound bar, use the remote control provided with the sound bar. There should be a volume control button that allows you to adjust the sound directly from the sound bar. Ensure that the sound bar is properly connected to the TV and that any necessary settings on the TV are configured to use the sound bar as the primary audio output.
Asked Sep 3, 2024 12:34 PM

the volume on my 2090 soundbar has suddenly stopped working. have done a reset, reconnected the cables, but still nothing.

If the volume on your Yamaha 2090 soundbar has stopped working after a reset and reconnecting the cables, check if the soundbar is set to the correct input source. Ensure that the TV or device connected to the soundbar is functioning properly and the volume is turned up on that device as well. Additionally, inspect the remote control batteries and try using the buttons on the soundbar itself. If these steps don't resolve the issue, it may require further troubleshooting.
Asked Aug 26, 2024 7:24 AM

Yamaha Rx-v4a receiver turned off by itself & won't turn back on. Pushed power & select got screen to light up & asked for usb update. So I downloaded new firmware to thumb drive & says Verifying & then says not found. What now?

Sorry you're having trouble with this. After downloading the firmware, ensure it's the only file present on the USB drive. The drive should be formatted to FAT32, and the firmware should be in the root directory (not within any folders). Once you insert the drive, the Yamaha receiver should automatically recognize the firmware. If it still says "not found", double-check the firmware version and possibly redownload it. If after doing all this you continue experiencing issues, the unit might need a repair due to internal issues.
Asked Apr 16, 2024 6:25 PM

Help me with my Yamaha customer service issue

Yamaha Instruments

What are the different types of Yamaha musical instruments?

Yamaha produces a diverse range of musical instruments, including keyboards, digital pianos, synthesizers, guitars, brass and...

What is the Yamaha Music Education Program?

The Yamaha Music Education Program aims to foster musical skills across all ages through a structured and holistic curriculum....

Can I purchase Yamaha instrument accessories separately?

Yamaha provides an extensive selection of instrument accessories available for separate purchase. These include mouthpieces,...

Does Yamaha offer music lessons or classes?

Yamaha emphasizes the importance of music education and supports various programs through authorized dealers and partner...

Purchasing Yamaha Products

Where can I buy Yamaha musical instruments?

Yamaha musical instruments are available at various retailers, including local music stores and national chains that allow...

Where can I find Yamaha product promotions and discounts?

Yamaha's official website, yamaha.com, is the best resource for exploring current product promotions and discounts. Users...

How can I sell my used Yamaha instrument?

To sell a used Yamaha instrument, assess its condition and market value, take quality photos, and write a detailed description....

Warranty and Returns

What is the warranty period for Yamaha products?

Yamaha's warranty period varies by product type, typically lasting one to five years. Musical instruments and audio equipment...

What is the return policy for Yamaha musical instruments?

Yamaha's return policy for musical instruments typically depends on the retailer and the product category. Generally, returns...

How do I register my Yamaha product for warranty?

To register a Yamaha product for warranty, it is advisable to visit the Yamaha website for specific instructions based on...

Product Information

Are there any Yamaha product recalls?

Yamaha prioritizes product safety and occasionally issues recalls for various reasons, including safety or defects. For the...

Where can I find Yamaha product manuals?

Yamaha offers an easy way to find product manuals on their official website, usually by visiting the support section dedicated...

What are the recommended maintenance steps for Yamaha instruments?

Maintaining Yamaha instruments is key for their durability and performance. For acoustic types, regular cleaning, humidity...

What is the process for repairing a Yamaha instrument?

Repairing a Yamaha instrument generally requires identifying issues, gathering tools or parts, and recommending qualified...
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Yamaha issues reported to GetHuman
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