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Zoosk Customer FAQ

Top Answers & How-to Guides

What is Zoosk's Phone Number?

The question we are asked most often is about how to talk to Zoosk customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My Zoosk Account?

Canceling your Zoosk account isn't difficult. Plus, you have options when it comes to ending your membership. You can call customer...

What Do I Do If My Zoosk Account Was Blocked?

A closed Zoosk account doesn't necessarily mean that you can have a Zoosk account. Your first step is to call customer service to determine...
Ask any question you have about Zoosk customer service, get an answer now.
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Recent Zoosk Customer Questions

What Do I Do If My Zoosk Account Was Blocked?

If your Zoosk account was blocked, we recommend reviewing any email notifications from Zoosk regarding the block for specific details. It's essential to understand the reason for the block, which could be related to violations of terms of service. Address any issues mentioned and follow any instructions provided. You may also consider appealing the block directly through the app or website if that option is available.
Asked Jun 28, 2025 7:54 AM

I am trying to cancel my I am trying to cancel my Zoosk subscription, but the phone number is not working. Very frustrating!

There is a link to the most up-to-date contact information right here on this page that you're viewing. You can use it to find assistance with canceling your Zoosk subscription.
Asked Jun 11, 2025 3:06 PM

I am trying to sign into Zoosk and it keeps saying it cannot log me in

If you're having trouble signing into Zoosk, ensure that you're using the correct email and password. Check for any typos or errors in your login credentials. If you've forgotten your password, you can use the "Forgot Password?" link to reset it. Additionally, ensure your internet connection is stable and try clearing your browser's cache. If the issue persists, it may be helpful to check for any service updates or maintenance notifications.
Asked May 18, 2025 9:07 AM

When I go in to log in to my account, it won't let me you say it's something is wrong

If you're having trouble logging into your Zoosk account, it could be due to several reasons such as an incorrect email or password, or your account may be temporarily locked for security reasons. Make sure you are entering the correct credentials. If you've forgotten your password, utilize the password reset option on the login page. If the problem persists, there may be an issue with your account that requires further assistance.
Asked Mar 30, 2025 2:44 AM

My account seems to have been deleted without my knowledge and I can’t get into my account at all.

If your Zoosk account has been deleted or you're unable to access it, there may be various reasons, such as inactivity or a violation of the terms of service. We recommend checking if you received any communications from Zoosk regarding the status of your account. If you're still having trouble, there is a link to the most up-to-date contact information right here on this page.
Asked Jan 5, 2025 1:47 AM

Help me with my Zoosk customer service issue

Account Management

How Do I Cancel My Zoosk Account?

Canceling your Zoosk account isn't difficult. Plus, you have options when it comes to ending your membership. You can call customer...
Read more

What Do I Do If My Zoosk Account Was Blocked?

A closed Zoosk account doesn't necessarily mean that you can have a Zoosk account. Your first step is to call customer service to determine...
Read more

How Do I Deactivate or Remove My Account from Zoosk?

If you would like to deactivate your account, you must cancel your subscription.Here's some helpful tips to guide you through the process....
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How Do I Recover My Zoosk Account?

If you are no longer able to access your Zoosk account because of a previous deactivation or a hack, it is possible to activate it...
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What Do I Do If My Zoosk Account Is Hacked?

If you suspect that your Zoosk account has been hacked, you should contact the customer support team for help immediately by following...
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Billing and Subscription

What Should I Do If I Have a Billing Question for Zoosk?

If you have a billing question for Zoosk, you can contact their support team for help with these helpful tips.
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How Do I Get a Refund from Zoosk?

Zoosk does not offer refunds for any purchases.
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What is the cost of a Zoosk subscription?

The cost of a Zoosk subscription can vary based on different factors such as the subscription duration and the location of the user....
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App Issues

How Do I Let Zoosk Know About a Problem with the App?

If you have a problem with the app, you may report it to the Zoosk customer support team with these helpful tips.
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What is the Zoosk Coin system?

The Zoosk Coin system is a virtual currency used within the Zoosk dating platform. This system allows users to purchase various features Users can acquire Zoosk Coins through different methods, including direct purchases using real currency. Occasionally, users may earn Coins by participating in specific activities or promotions provided by Zoosk. It is important to note that the availability of these promotions may vary. The Zoosk Coin system adds an interesting dynamic to the platform, as it provides users with the opportunity to enhance their interactions and potentially increase their chances of connecting with other members. For those interested in this feature, Zoosk generally provides detailed information on how to earn and use Coins on their official website. For specific inquiries regarding the current Coin pricing and related offerings, it is advisable to check the relevant sections on the Zoosk website....
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Are there any age restrictions for using Zoosk?

Yes, there are age restrictions for using Zoosk. Users must be at least eighteen years old to create an account and participate in...
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Profile Settings

Can I change my username on Zoosk?

A user cannot change their username on Zoosk once it has been created. This is a common policy among many online dating platforms,...
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Can I temporarily hide my profile on Zoosk?

Zoosk does offer a feature that allows users to hide their profiles temporarily. When a profile is hidden, it becomes invisible to...
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We look to the Zoosk issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Zoosk issues reported to GetHuman
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