What is your cancellation policy?

Our cancellation policy at Zoostores.com allows customers to cancel their orders within 24 hours of purchase without incurring any fees. However, if the cancellation request is made after 24 hours, there may be a restocking fee and any applicable shipping charges might not be refunded. It is important to note that some items, such as personalized or custom-made products, may not be eligible for cancellation or return. Customers are advised to carefully review the product description and customization options before making a purchase. To cancel an order, customers can contact our customer service team via phone or email and provide their order details. We strive to provide prompt assistance and resolve any cancellation requests efficiently.