What Do I Do If There's a Fraudulent Charge on My eBay Account?

Introduction

Unauthorized transactions can occur when another person purchases an item on eBay using your account. If someone knows your password or you grant access to a friend or family member, check whether they made a purchase. Once certain the purchase wasn't made by you, report the transaction directly to eBay. A dedicated staff member will get back in touch with you to ask about the transaction and contact you in two weeks. You may also be eligible for a reimbursement when the transaction isn't authorized by you. In this guide, we'll discuss how to contact eBay regarding the fraudulent charge.

Sign In To Your Account

To get a better customer service experience, it's encouraged to sign in to your account first. You can log in with your eBay username, email address, or through Google, Facebook and Apple.

Once signed in, visit eBay's Customer Support page.

Tap Contact Us

Tap Account

Tap Get Help With a Hacked Account

Follow the on-screen instructions on how to move forward with the dispute. If you think someone else may have your password, take extra steps to fully secure your account. The signs your account has been accessed by someone else include changes to your contact information (especially when you can no longer access your account and have to resort to resetting your password), seeing listings you haven't published and offers or bids you never made.

Immediately change your password and verify your eBay contact information, payment details and shipping if your account has been compromised. It's also best to check your active bids, ensuring they're yours. Consider calling your bank as well, or your credit card company, to temporarily lock out your account and prevent more unauthorized purchases.

Chat With eBay's Assistant

You can also use eBay's chat feature to get help with your hacked account. Tap Help with a Hacked Account on the chat and just follow the on-screen instructions on how to keep your account secure. You can also tap Contact an Agent to have a dedicated customer service staff assist you with your concern.

Enter Your Name, Email Address and Order Number

After filling out the details, tap Sent Request and wait for eBay to get back in touch with you regarding your fraudulent charge or hacked account.

Conclusion

Depending on the problem, eBay may also ask you to send screenshots. Be as detailed as possible when describing the issue to increase your chances of getting a favorable response from eBay. Don't worry, eBay is a trusted and reliable company. Their dedicated staff will also go the extra mile to ensure your issue is resolved. When your issue is approved by eBay, wait for the funds to arrive, which can take days, depending on your bank or mode of payment. Do you still have other issues with your eBay account? Don't hesitate to get in touch with Customer Support.