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eHarmony Customer FAQ

Top Answers & How-to Guides

How do I Contact eHarmony Customer Service?

The question we are asked most often is about how to talk to eHarmony customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Sign Up for eHarmony.com?

If you are ready to start online dating and want to give eHarmony.com a try, you can sign up online, set up your profile and...

How Do I Change My Name on eHarmony?

If you need to change your name on eHarmony, there are a few different options you can take advantage of. You can use the...
Ask any question you have about eHarmony customer service, get an answer now.

Recent eHarmony Customer Questions

Is there a way to know if I am blocked from someone or that someone is uninterested?

If someone has blocked you on eHarmony, you will not be able to view their profile or communicate with them. However, there is no specific notification that informs you of being blocked. Additionally, if someone is uninterested, they may not respond to messages or engage with your profile, but there is no direct way to confirm someone's level of interest through the platform.
Asked Aug 8, 2025 6:50 PM

My email address is already in use so I am unable to log in with my normal email address. How can I resolve this issue?

If your email address is already in use, it could mean you have an existing account. Try using the "Forgot Password?" feature on the login page to reset your password and regain access. If you are still facing issues, ensure you are entering the correct email address and check your spam folder for any emails from eHarmony. If the problem persists, there is a link to the most up-to-date contact information right here on this page for further assistance.
Asked Jul 21, 2025 5:46 AM

When logging in to my eHarmony account it's asking for a verification code? It's say one has been sent but I'm not receiving it?

If you're not receiving the verification code when logging into your eHarmony account, first ensure that your email address or phone number is correct in your account settings. Check your spam or junk folder for the email, and if you're using a phone number, ensure it can receive SMS texts. If the issue persists, it's best to check for any technical issues with your email provider or mobile service. There is a link to the most up-to-date contact information right here on this page if you need further assistance.
Asked Jun 14, 2025 3:37 PM

Why can't I see profile pictures?

If you're unable to see profile pictures on eHarmony, it could be due to account settings or privacy preferences. Some users may choose to hide their photos until certain criteria are met, such as mutual interest or specific communication steps. Additionally, if you're using an older version of the app or browser, updating to the latest version may resolve display issues.
Asked Mar 31, 2025 6:08 PM

I lost my password. Could you help me

To reset your password, go to the eHarmony login page and click on the "Forgot Password?" link. Follow the prompts to receive an email with instructions on how to create a new password. If you encounter any issues, please refer to the support options available on the eHarmony site.
Asked Mar 24, 2025 6:41 PM

Help me with my eHarmony customer service issue

Account Management

How Do I Sign Up for eHarmony.com?

If you are ready to start online dating and want to give eHarmony.com a try, you can sign up online, set up your profile and...

How Do I Change My Name on eHarmony?

If you need to change your name on eHarmony, there are a few different options you can take advantage of. You can use the...

How Do I Reset My Password for eHarmony?

If you're having trouble logging in to your eHarmony account, you can try a few things. Use the site to change your password,...

How Do I Hide My Account with eHarmony So My Partner Can’t See It?

eHarmony dating site has helped many couples spice up their lives by learning from other people. It's vital that you ensure...

How Do I Cancel My Subscription to eHarmony?

An eHarmony Premium subscription grants unlimited matches, messaging, profile views, and more. Members appreciate the...

What do I do if I forget my eHarmony login information?

Users who forget their eHarmony login information can regain access by clicking the "Forgot Password" link on the login page...

Communication Issues

How Do I Remove Old eHarmony Matches?

When online dating, it's important to get a good vibe from your matches. You can delete eHarmony matches that aren't right for...

How Do I Report Someone on eHarmony?

Learn how to report a person on eHarmony in a matter of minutes

What Do I Do If My Messages Aren't Sending on eHarmony?

Paid subscribers at eHarmony can send personalized messages to other users on the site. Therefore, if you are having any issues...

Profile and Preferences

How Do I Change My Profile Picture on eHarmony?

Learn how to easily change your profile picture on eHarmony.

How Do I Retake the Personality Profile Test on eHarmony?

eHarmony requires its members to fill out a relationship questionnaire when creating their profile. Due to changes in people...

Can I change my preferences for matches on eHarmony?

Yes, eHarmony users can alter their match preferences, including factors like age, distance, and education, through the...

Can I browse profiles anonymously on eHarmony?

eHarmony does not typically allow anonymous browsing of profiles; users can see who has viewed their profile. While there are...

Payments and Refunds

How Do I Get a Refund for a Charge on eHarmony?

If you've changed your mind about using eHarmony's services or you aren't happy with the service they provide, you can ask the...

What are the payment options accepted on eHarmony?

eHarmony accepts various payment methods for its services, including major credit cards like Visa and Mastercard, as well as...

General Information

Is eHarmony available in multiple languages?

eHarmony mainly functions in English but also offers localized versions in certain regions. While these adaptations aim to...

How does eHarmony's matching algorithm work?

eHarmony's matching algorithm is built on compatibility principles, starting with a detailed questionnaire that assesses...

Are there any age restrictions to join eHarmony?

eHarmony enforces an age requirement that mandates members be at least eighteen years old to ensure they can legally engage in...

Safety and Security

Are there any safety features in place for eHarmony users?

eHarmony prioritizes user safety with features like profile verification to combat fake accounts, technology to monitor...

How does eHarmony protect my personal information?

eHarmony prioritizes user privacy through advanced encryption to protect personal data and adheres to strict privacy policies....
We look to the eHarmony issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
eHarmony issues reported to GetHuman

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