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AOL Customer FAQ

Top Answers & How-to Guides

What is AOL's Phone Number?

The question we are asked most often is about how to talk to AOL customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My AOL Account?

Whether you are closing your own AOL account or that of a loved one who has passed, you have options to choose from. You can...

How Do I Change My Credit Card Number on AOL?

Sometimes changing your credit card information in your online account can be a daunting task. That's why GetHuman provides...
Ask any question you have about AOL customer service, get an answer now.

Recent AOL Customer Questions

can I block all e-mails from ".ro" domain?

Yes, you can block emails from the ".ro" domain in your AOL account. To do this, go to your email settings and look for the option to create a filter or block specific email addresses or domains. Enter ".ro" to block all emails from that domain. Be sure to save your settings after making the changes.
Asked Jul 19, 2025 12:24 PM

I forgot my password and I cannot access my recovery account

To reset your password, go to the login page and select "Forgot password?" Follow the prompts to verify your identity. If you cannot access your recovery account, you may need to answer security questions or provide alternative verification methods.
Asked Jul 9, 2025 5:18 AM

I can't log in because I don't have access to an old phone number

If you’re unable to log in due to not having access to your old phone number, try using an alternative recovery method. Look for options such as using recovery email addresses or answering security questions. If those are not available, you may need to reset your account through the account recovery process. Follow the prompts on the AOL login page to regain access.
Asked Feb 17, 2025 8:08 PM

My aol mail stopped working. I can not get a verification code because it an old phone number not in use

If you're unable to receive a verification code due to an old phone number, you can try using an alternative recovery option such as answering security questions or using a backup email address associated with your account. If these options don't work, there are additional recovery methods available through the AOL account recovery page. Additionally, keep in mind that there is a link to the most up-to-date contact information right here on this page for further assistance.
Asked Oct 28, 2024 6:04 PM

I cannot access my mail for two days now : "rate limited " and i need to access for work, can you help ? thank you

It sounds like you are experiencing a rate limiting issue with your AOL Mail account. This typically occurs when there are too many requests sent within a certain time frame. To resolve this, we recommend waiting a little while and then trying to access your account again. If the issue persists, there may be additional restrictions on your account that need addressing. For the most up-to-date contact information, please refer to the link on this page.
Asked Sep 2, 2024 6:19 PM

Help me with my AOL customer service issue

Email Issues

How Do I Retrieve Deleted Emails on AOL?

As an AOL user, you may have accidentally deleted an email, or you deleted an email you need to retrieve for important...

How do I report spam on AOL?

To report spam in AOL Mail, users need to log in, select the unwanted email in their inbox, and click the "Spam" button. This...

How do I set up email forwarding on AOL?

To set up email forwarding on AOL Mail, users must log in, click the settings icon, and select "More Settings." In the "Mail"...

How do I restore my AOL email if it's been permanently deleted?

Recovering permanently deleted emails from AOL is difficult since they are usually unrecoverable after being removed from the...

Account Management

How Do I Cancel My AOL Account?

Whether you are closing your own AOL account or that of a loved one who has passed, you have options to choose from. You can...

How Do I Change My Credit Card Number on AOL?

Sometimes changing your credit card information in your online account can be a daunting task. That's why GetHuman provides...

How do I recover my AOL account?

Realizing you are locked out of your AOL account is the worst. Luckily we've found all of the best ways to recover your...

How Do I Reset My Password with AOL?

It can be a hassle to reset your AOL password, but it does provide you the opportunity to keep your account safe and updated....

How can I access my AOL account from a different device?

To access an AOL account on a different device, open a web browser and go to aol.com. Click "Sign In," enter your username and...

Contacts and Settings

How Do I Delete Contacts from My AOL Address Book?

This article explains to AOL users how they can delete contacts from their AOL address book. If you are an AOL customer who...

How Do I Change the Language on AOL?

AOL is one of the oldest email services in the world. However, the service is not as prominent as it once was. Changing the...

Security and Privacy

How Do I Get Back into My AOL Account If I Don't Know the Password?

To reset your AOL password, you can either go to www.aol.com or use the Sign-in helper. On www.aol.com, you need to enter your...

How Do I Back into My AOL Account That's Locked?

Everyone forgets their login info from time to time, but there are many ways to recover your AOL account. You can either search...

What Do I Do If My AOL Account Was Hacked?

AOL is a pioneer of the internet, providing dial-up services and internet access. If your AOL account gets hacked, you can...

How to block someone on AOL?

To block someone on AOL Mail, users should open an email from the sender, click on "More," and select "Block Sender." This...
We look to the AOL issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
AOL issues reported to GetHuman

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