AirAsia Customer Service

Phone Number & Contact Information

No customer service phone number
Q:How do I contact AirAsia customer service then?
A:AirAsia does not have a customer service phone number, but you can contact them through Facebook / Messenger or their website.
https://www.facebook.com/messages/t/airasiasuperapp - Customer Servicehttps://support.airasia.com/s/ - Customer Support
A phone number or live chat would be better, but some prefer Facebook Messenger to email for contacting customer service.
Q:Does AirAsia offer 24 hour customer service?
A:Not by phone. Below is a list of customer service channels and hours. You can also ask for information or answers to your specific problem:

How to contact AirAsia Customer Service

There are of course other ways to contact AirAsia customer service besides the phone. Below we list them by medium, from most to least popular.
Facebook / Messenger
https://www.facebook.com/messages/t/airasiasuperapp - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of AirAsia, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
AirAsia's website
https://support.airasia.com/s/ - Customer Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- AirAsia customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

You came here to see AirAsia's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a AirAsia agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact AirAsia anyways and help you with your issue. Over the last 18 months, 11,982 customers like you have come in search of a phone number for AirAsia and helped us confirm they don't have one. Common reasons that people try to call AirAsia customer support department include Missed Flight, Change Booking, Cancelled Account, Find a Reservation, Cancel a Reservation and other customer service issues. Rather than trying to call AirAsia first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or facebook. Unfortunately, right now AirAsia doesn't have any phone numbers. It's not always clear what is the best way to talk to AirAsia representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If AirAsia Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for AirAsia, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from AirAsia customers like yourself.

GetHuman does not provide call center services or customer support operations for AirAsia. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AirAsia. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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