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BENEFEDS Customer FAQ

Top Answers & How-to Guides

What is BENEFEDS's Phone Number?

The question we are asked most often is about how to talk to BENEFEDS customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about BENEFEDS customer service, get an answer now.
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Recent BENEFEDS Customer Questions

Trying to change what benefits come out of my annuity?

Annuity benefits changes should be made directly with your retirement service or provider. BENEFEDS itself doesn't have control over your annuity deductions. It only provides a platform for managing your FSAFEDS and FLTCIP enrollments, as well as your FEDVIP benefits. Please contact your retirement service or provider for changes related to annuity benefits.
Asked Mar 22, 2024 5:57 PM

Help me with my BENEFEDS customer service issue

General Information

What is BENEFEDS?

BENEFEDS is an enrollment program created for federal employees, offering an online portal to manage benefits like health...
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What types of benefits are offered through BENEFEDS?

BENEFEDS offers a range of benefits for federal employees, mainly focusing on health insurance, dental and vision coverage, and...
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How can I find out more about my specific benefits options?

To learn more about specific benefits options through the BENEFEDS program, visiting the official website is encouraged. It...
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Enrollment Changes

Can I change my enrollment options during the year?

Changes to BENEFEDS enrollment options are generally limited to the annual Open Season, but certain life events can allow for...
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What is the deadline for making changes to my benefits enrollment?

The timeframe for altering benefits enrollment through the BENEFEDS program coincides with annual open enrollment periods for...
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Can I add dependents to my benefits coverage?

Yes, dependents can be added to BENEFEDS coverage during designated enrollment periods or qualifying life events like marriage...
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Benefits Management

What happens to my benefits if I leave my job?

When leaving a job, benefits like health coverage may continue briefly depending on the plan and employment duration....
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Are there any restrictions on using my FSA or HSA funds?

Flexible Spending Accounts and Health Savings Accounts have specific rules about using funds. FSAs generally require spending...
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What happens to my benefits if I retire?

When a federal employee retires, their benefits can change based on their enrollment type and retirement plans. Generally, they...
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Are my benefits portable if I move to a different agency?

The portability of benefits under the BENEFEDS Program when moving to another agency depends on various factors. Employees...
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Access and Appeals

What is the process for appealing a benefits decision?

Participants in the BENEFEDS program wishing to appeal a benefits decision must first review their decision notification for...
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Can I access my benefits information from my mobile device?

Yes, individuals are able to access their benefits information via mobile devices on the BENEFEDS Online platform, which is...
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We look to the BENEFEDS issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
BENEFEDS issues reported to GetHuman
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