Blizzard Customer FAQ

Changing your payment information on Blizzard Entertainment can be a little confusing, but we walk you through it step by step. You...

If you have multiple Battle.net accounts on Blizzard, some of them may be combined into one account; however, not every game account...

f you have forgotten your Blizzard password, head to the company website, select My Account, Log In and Can't log in? Choose I don't...

Canceling online accounts can be confusing. If you're looking to cancel your account with Blizzard, follow these simple, clear directions....

If a user is experiencing account issues related to Blizzard, there are a few steps that can be taken to potentially resolve the situation. Next, users should attempt to access their account settings, where they may find options to reset their password, recover their account, or verify any security questions. It is important to ensure that the account is secured with up-to-date security information, such as an email address and phone number, to aid in recovery. If the issues persist after these steps, consulting the support section of the Blizzard website can provide further guidance. This section typically includes a comprehensive knowledge base and frequently asked questions that can help troubleshoot common problems. Additionally, for more complex issues, submitting a ticket through the support page may be necessary to get personalized assistance from a support representative. It is always a good practice to review the official Blizzard website for the most accurate and current information regarding account issues....

Managing subscriptions for Blizzard games is a straightforward process. First, players typically need to log into their Battle.net In the subscription area, users can view their current subscriptions, such as World of Warcraft or any other recurring services. From this section, players can easily modify their subscriptions. This may include upgrading or downgrading the service, changing payment methods, or canceling subscriptions entirely. It is important to review the billing cycle and any associated fees or terms before making changes to avoid any surprises. In addition, players should keep an eye out for any promotional offers that may allow them to save on subscriptions or try new games at a discounted rate. If registered players have any issues or require further clarification about their subscriptions, they can typically find useful information on the Blizzard website, where support resources are available. Taking these steps will ensure a smooth management experience for subscriptions associated with Blizzard games....

This article describes how to get a refund from Blizzard for one of their products or services. Blizzard's approach to refunds is described,...

To get a refund from Blizzard, log in to Battle.net, click Support, select Payments, then Contact Support. Categorize the issue by...

If you are having issues in your game play with Blizzard, you should know how to send your issue to the right department to get it...

Blizzard places a high priority on the security of user accounts and recommends several important measures to help protect personal In addition to two-factor authentication, Blizzard advises users to create strong and unique passwords for their accounts. A strong password should be a mix of letters, numbers, and special characters, while also avoiding easily guessable information such as names or birthdays. Regularly updating passwords can further enhance security. Another recommendation is to monitor account activity regularly. Users should be vigilant about any unknown logins or changes to account details. If suspicious activity is detected, reporting it immediately is crucial. Additionally, Blizzard encourages users to keep their computer systems and software up to date. This includes operating systems, web browsers, and security software to safeguard against potential vulnerabilities. Finally, users are encouraged to be cautious about the information they share online and avoid clicking on unverified links or downloading suspicious files, as these can lead to phishing attempts or malware infections. For further information on security practices, users can visit the official Blizzard website, which contains up-to-date guidelines and resources related to account security....

Blizzard takes reports of harassment or abuse in their games very seriously and has developed a structured process for players to report To report harassment effectively, players should provide as much detail as possible when submitting their reports. This includes describing the behavior that was concerning, sharing relevant screenshots or chat logs if possible, and identifying the involved accounts. All of these details help Blizzard respond to the issue appropriately. Additionally, players can also report issues through their official website. This typically involves filling out a support ticket where players can outline their concerns related to harassment or abusive behaviors. It is important for players to remember that Blizzard values a respectful gaming environment and strives to take swift action against violations of their Code of Conduct. At times, it may be beneficial for players to check the specific section on the Blizzard website regarding player conduct and reporting incidents, as updates and changes can occur. For the most accurate and current information, visiting the official support page may be advisable....

Reporting a bug in a Blizzard game is an important step to help improve the gaming experience for all players. Blizzard provides a In many cases, there will be an option to submit a ticket or use a reporting tool specifically designed for reporting bugs. Players will typically need to provide detailed information about the bug, including the nature of the issue, steps to reproduce it, and any relevant system specifications. This information is crucial for Blizzard to investigate and address the problem effectively. Additionally, ensure that the bug report is as thorough as possible, as this will facilitate a faster resolution. It is always a good idea to check the current web page for any updates or guidelines regarding bug reporting, as procedures may vary between different games or updates....

Blizzard has a specific policy regarding item trading between accounts, and it varies depending on the game in question. In general,...

Blizzard offers a variety of free content across its games, allowing players to enjoy a substantial experience without any purchase. World of Warcraft has also introduced a free-to-play model with its Starter Edition, limiting the player's level and certain features but providing a wealth of foundational content to explore. This allows new players to experience the rich lore and engaging mechanics of the game. Hearthstone provides all players access to a rotating selection of free cards and game modes, making competitive play more inclusive. Players can earn in-game currency to unlock new card packs over time. Diablo Immortal offers free access to the primary game experience, with additional content available through optional purchases, encouraging exploration and engagement in the game without upfront costs. To discover more about specific free offerings in a particular game, visiting the official Blizzard website may provide the latest updates and details....

Participating in beta testing for new Blizzard games can be an exciting opportunity for players who want to get early access to content To participate in beta testing, players often need to create or log into their Blizzard account. Once a beta test is announced, Blizzard may provide a registration link or prompt players to opt-in for the beta. In some cases, invitations may be sent out randomly to a selection of players who have expressed interest. It is essential for players to check their email regularly for any communications from Blizzard regarding their participation status and to verify that promotional emails are not going to their spam folders. Blizzard may also post specific instructions on how to install and access the beta version of the game once the players are accepted. It is advised to provide feedback during the testing phase, as this input can be invaluable in helping the developers refine the game. For the most accurate and up-to-date information on upcoming bets, players should visit the official Blizzard website frequently....