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Blizzard Customer FAQ

Top Answers & How-to Guides

How do I Contact Blizzard Customer Service?

The question we are asked most often is about how to talk to Blizzard customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change My Payment Information on Blizzard Entertainment?

Changing your payment information on Blizzard Entertainment can be a little confusing, but we walk you through it step by step....

How Do I Merge My Battle.net Accounts on Blizzard?

If you have multiple Battle.net accounts on Blizzard, some of them may be combined into one account; however, not every game...
Ask any question you have about Blizzard customer service, get an answer now.

Recent Blizzard Customer Questions

I got banned in overwatch 2 because they detected a cheat Programm but I havent cheated. Now they refuse to unban me

We understand your concern regarding the ban in Overwatch 2. If your account has been banned due to cheating, it’s essential to review the guidelines and ensure that no third-party software or unauthorized modifications were used on your account. If you believe the ban was a mistake, we recommend following the appeal process provided by Blizzard. There is a link to the most up-to-date contact information right here on this page for you to reach out regarding your ban appeal more effectively.
Asked Aug 26, 2024 2:04 PM

how to speak to a Blizzard Entertainment CS employee via live chat

There is a link to the most up-to-date contact information right here on this page that you're viewing.
Asked Jul 9, 2024 11:57 PM

Account suspended for an illegitimate reason (claimed a breach of EULA, actions did not breach EULA)

We're sorry to hear about your account suspension. Blizzard takes the integrity of its games seriously and would only suspend an account after observing or detecting infringement of the End User License Agreement. If you feel that your account has been wrongly suspended, your best course of action is to appeal the decision. You can file an appeal through your Blizzard account on the website. Be sure to provide as much detailed information as possible about your actions prior to the suspension to aid the investigation. Blizzard's support team will then review your case and get back to you with their final decision.
Asked Apr 4, 2024 4:04 PM

My account as hacked and I can't get on it to contact them.

We're sorry to hear about this. If you cannot access your account, Blizzard offers a restoration process for compromised accounts. Visit the Blizzard support page and select "My Account > Can't log in > I think someone else may be using my account". Follow the instructions, which typically involve providing account verification details. Blizzard should then be able to assist in restoring your account and strengthening its security. Remember, never share your account details with others to prevent this from happening in the future.
Asked Apr 1, 2024 5:36 PM

need to change my phone number in my account

To change your phone number on your Blizzard account, follow these steps: 1. Log into your Blizzard account. 2. Click your account name at the top and go to "Account Settings". 3. Under the "Security & Privacy" tab, click on the "Update" button next to your current phone number. 4. Enter your new phone number in the provided space. 5. Click on the "Save" button to update your phone number. Remember, prompt updates to your contact information ensure better security for your account.
Asked Mar 6, 2024 3:31 AM

Help me with my Blizzard customer service issue

Account Management

How Do I Change My Payment Information on Blizzard Entertainment?

Changing your payment information on Blizzard Entertainment can be a little confusing, but we walk you through it step by step....

How Do I Merge My Battle.net Accounts on Blizzard?

If you have multiple Battle.net accounts on Blizzard, some of them may be combined into one account; however, not every game...

How Do I Reset My Blizzard Password?

f you have forgotten your Blizzard password, head to the company website, select My Account, Log In and Can't log in? Choose I...

How Do I Cancel My Blizzard Account?

Having a Blizzard membership grants access to World of Warcraft games, but doesn't include the latest expansion. To cancel a...

How do I manage my subscriptions for Blizzard games?

To manage subscriptions for Blizzard games, players should log into their Battle.net account on the Blizzard site, go to...

What should I do if I'm experiencing account issues on Blizzard?

When facing account issues with Blizzard, users should visit the official website for updates and check account settings for...

Refunds and Payment Issues

How Do I Get a Refund from Blizzard?

This article describes how to get a refund from Blizzard for one of their products or services. Blizzard's approach to refunds...

How Do I Get Blizzard to Refund My Charge?

To get a refund from Blizzard, log in to Battle.net, click Support, select Payments, then Contact Support. Categorize the issue...

Support and Reporting

How do I contact Blizzard support about an in-game problem?

If you are having issues in your game play with Blizzard, you should know how to send your issue to the right department to get...

What is the process for reporting harassment or abuse in Blizzard games?

Blizzard has established a thorough reporting process for harassment or abuse in their games. Players can use in-game reporting...

How do I report a bug in a Blizzard game?

To report a bug in a Blizzard game, players should visit the Blizzard website's support section, where they can find a bug...

What security measures does Blizzard recommend for accounts?

Blizzard emphasizes the importance of account security and suggests enabling two-factor authentication to prevent unauthorized...

Gameplay and Features

What content is available for free in Blizzard games?

Blizzard provides various free content options across its titles, including free access to the base version of Overwatch, a...

Can I trade items between accounts on Blizzard games?

Blizzard's item trading policies vary by game, often restricting direct exchanges between accounts to maintain balance. While...

How do I participate in the beta testing for new Blizzard games?

Players interested in beta testing new Blizzard games should watch official channels like the Blizzard website and social media...
We look to the Blizzard issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Blizzard issues reported to GetHuman

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