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Digital River Customer FAQ

Top Answers & How-to Guides

What is Digital River's Phone Number?

The question we are asked most often is about how to talk to Digital River customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Digital River customer service, get an answer now.

Recent Digital River Customer Questions

automatische Verlängerung meines Abos kündigen

Es tut uns leid, aber wir können auf diesem Weg keine direkte Unterstützung bei der Kündigung Ihrer automatischen Verlängerung anbieten. Digital River ermöglicht in der Regel Stornierungen über den Kundenkonto-Bereich auf der Website des jeweiligen Produkts. Abhängig von der spezifischen Produkt- oder Dienstleistungsvereinbarung, die Sie haben, sollten Sie in der Lage sein, die automatische Verlängerung dort zu deaktivieren oder zu stornieren. Stellen Sie sicher, dass Sie dies rechtzeitig vor der nächsten geplanten Zahlung tun, um zusätzliche Kosten zu vermeiden.
Asked Apr 14, 2024 11:55 AM

Help me with my Digital River customer service issue

Refund and Cancellation

How Do I Get a Refund from Digital River?

Digital River offers a 30-day money-back guarantee, allowing customers to return products and request a refund. Refunds are...

How Do I Cancel an Order with Digital River?

If you have changed your mind about an order you made on Digital River, you can cancel it at any time with these helpful tips.

How long does it take to process a refund?

The time required for a refund through Digital River varies based on multiple aspects, such as the payment method and merchant...

What is Digital River's return policy?

Digital River's return policy depends on the product and the merchant agreements. Typically, individual merchants set the...

Order Management

How do I track my order?

To track an order with Digital River, customers should refer to their order confirmation email for the order number and a...

Can I change the shipping address after placing an order?

Digital River usually permits changes to the shipping address after an order is placed, depending on the order's status. If not...

Can I modify or add items to an existing order?

Digital River generally does not allow changes to orders after they have been processed and paid. While modifications might be...

Payment and Billing

How do I update my billing information?

To change billing information linked to a Digital River account, users should log into their account on the website and...

What payment methods does Digital River accept?

Digital River accepts various payment methods, including major credit cards like Visa and MasterCard, as well as PayPal and...

Shipping and Delivery

Does Digital River offer international shipping?

Digital River functions primarily as a commerce service provider, so the availability of international shipping depends on...

Does Digital River provide digital downloads?

Digital River offers digital downloads as part of its e-commerce services, allowing customers to purchase and instantly access...

Product Information and Policies

What is Digital River's privacy policy?

Digital River has a detailed privacy policy that emphasizes transparency in how personal and non-personal information is...

Is there a warranty for the products purchased through Digital River?

Warranties for products bought through Digital River depend on the individual product and its manufacturer. Digital River...
We look to the Digital River issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Digital River issues reported to GetHuman
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