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Eventbrite Customer FAQ

Top Answers & How-to Guides

How do I Contact Eventbrite Customer Service?

The question we are asked most often is about how to talk to Eventbrite customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Eventbrite Account?

Eventbrite is an event planning site that allows you to post and promote your event, invite guests, sell tickets, and track...

Is there an Eventbrite mobile app?

Eventbrite offers a mobile app compatible with iOS and Android, enabling users to browse events, buy tickets, and manage...
Ask any question you have about Eventbrite customer service, get an answer now.

Recent Eventbrite Customer Questions

why do i get the message Whoops! Someone must have pulled a plug somewhere... try again.

The message "Whoops! Someone must have pulled a plug somewhere... try again" usually indicates a temporary issue with the Eventbrite platform. It may be due to a connectivity problem, server issue, or an error in processing your request. Refreshing the page or trying again later might resolve the issue. If it persists, please check for any updates or maintenance notifications on the site.
Asked Jan 17, 2025 2:24 PM

How do I get rid of the message 'Whoops! Someone must have pulled a plug somewhere... please try again.'

This message typically indicates a temporary issue with the Eventbrite platform. Refresh the page or try accessing the site after a few minutes. If the problem persists, clearing your browser's cache and cookies might help.
Asked Dec 9, 2024 11:39 AM

How do I unsuspend my account?

To unsuspend your Eventbrite account, you will need to follow the instructions provided in the suspension notification email you received. This typically involves resolving any issues associated with your account, such as confirming your identity or addressing any policy violations. Once you have completed the necessary steps, your account may be reinstated.
Asked Sep 25, 2024 6:17 PM

How do I access Eventbrite after my account email got hacked?

If your account email was hacked, first, try to reset your password by using the "Forgot Password" option on the login page. You will need access to your email to receive the reset link. If you can't access your email, check for any recovery options provided by Eventbrite. Make sure to secure your email account by changing the password and enabling two-factor authentication if available.
Asked Aug 17, 2024 9:43 PM

How do I see the ticket I just bought? It’s not in the app.

If your ticket isn't showing in the Eventbrite app, try the following steps: 1. Ensure you're logged into the correct account. 2. Check your email for the ticket confirmation and click the "View your order" link. 3. Refresh the app to see if it updates your purchased tickets. 4. Check the "Tickets" section in the app to see if it has updated. If issues persist, consider checking the spam or promotions folder in your email for the confirmation message.
Asked Jul 17, 2024 11:50 PM

Help me with my Eventbrite customer service issue

Refunds and Cancellations

How Do I Get a Refund from Eventbrite?

Getting a refund from Eventbrite is pretty easy. There are a few different methods that you can use, and most refunds are...

What should I do if my event is canceled?

In the event of a cancellation, organizers should quickly inform ticket buyers and explain the reasons behind it. They should...

Pricing and Payments

How Does Eventbrite Pricing Work?

Eventbrite makes event planning easier and more streamlined. The company offers three packages, and you can start either the...

What payment methods are accepted on Eventbrite?

Eventbrite accepts various payment options, mainly credit and debit cards like Visa and MasterCard, as well as PayPal. Payment...

Can I sell tickets in different currencies?

Eventbrite enables organizers to sell tickets in various currencies to reach an international audience. During event setup,...

Can I offer discounts or promo codes for my event?

Yes, Eventbrite allows event organizers to create discounts and promotional codes to boost ticket sales and attract attendees....

Account and Access

How Do I Recover My Eventbrite Account?

Eventbrite is an event planning site that allows you to post and promote your event, invite guests, sell tickets, and track...

Is there an Eventbrite mobile app?

Eventbrite offers a mobile app compatible with iOS and Android, enabling users to browse events, buy tickets, and manage...

Event Management

What is Eventbrite Organizer?

Eventbrite Organizer is a mobile app that helps event organizers manage events from their devices. It allows real-time...

Can I track the sales and attendance of my event through Eventbrite?

Organizers can monitor ticket sales and attendance using Eventbrite's real-time analytics features. These tools provide...

Are there any restrictions on the type of events I can create on Eventbrite?

Eventbrite imposes limitations on event types, forbidding illegal activities, dangerous events, hate speech, and harassment....

How can I change the date or time of my event?

To modify the date or time of an event on Eventbrite, the organizer should log into their account, select the event, and edit...

Can I create a private event on Eventbrite?

Eventbrite does allow the creation of private events where only invited guests can see the details. Users can customize guest...

What are the fees associated with creating an event on Eventbrite?

Eventbrite has various fees for event creation and management, which depend on the event type and pricing plan. Typically, paid...

Ticketing and Transfers

Can I transfer my ticket to someone else?

Yes, tickets can be transferred to another person through Eventbrite, which is convenient for those unable to attend. The...

How do I promote my event using Eventbrite?

Promoting an event on Eventbrite involves optimizing the event page, sharing on social media, and making use of email...
We look to the Eventbrite issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Eventbrite issues reported to GetHuman
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