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FPL Energy Customer FAQ

Top Answers & How-to Guides

How do I Contact FPL Energy Customer Service?

The question we are asked most often is about how to talk to FPL Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about FPL Energy customer service, get an answer now.

Recent FPL Energy Customer Questions

I want to know about any assistance program to help me pay my light bill

FPL Energy provides several assistance programs for customers who are struggling to pay their electric bills. These include FPL's Budget Billing, a system that helps to equalize your payments throughout the year so there are no surprises during months of high usage. They also have a program called "Care To Share" which allows customers to make a one-time emergency assistance funding effort supported by customer and corporate donations. Another program is "LIHEAP", a federal program that helps low-income households with their energy bills. Please note that eligibility and availability may vary, and it's recommended to check with FPL for the most accurate and current information.
Asked Jun 15, 2024 9:51 PM

How do I add a name to our account?

To add a name to your FPL Energy account, you will have to get in touch with their customer service. Have your account details ready for verification. You may be required to provide additional information about the secondary individual you wish to add, such as full name, Social Security number, and date of birth. Please note that company policies may vary, and it is best to check directly with FPL Energy for specific procedures and requirements. There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jun 9, 2024 9:04 PM

I have a $730.31 security deposit why?

FPL Energy may require a security deposit for several reasons. These can include if you have recently started a new account, if there's a history of late payments, or if there's been a disconnection due to non-payment. The deposit can also be required if you've upgraded your service. The amount of the deposit is typically calculated based on your estimated bill for two months. In your case, the $730.31 deposit might be reflective of what FPL Energy estimates your service charges will be for a two-month period. Please note that this is a precautionary measure to ensure timely payment for the energy services. If you maintain a good payment record, this deposit will eventually be credited back to your account.
Asked May 2, 2024 2:22 PM

FPL said my payment was returned and added a fee

We understand your concern about the return of your payment and the added fee. This typically happens when there's a problem with the payment method used. The problem could be an incorrect bank account number, insufficient funds, or a closed account. When a payment is returned, FPL Energy typically adds a returned payment fee to the account. To avoid this in the future, please make sure that the payment details entered are correct and that you have sufficient funds to cover the amount. You might want to consider setting up autopay to ensure payments are made in a timely manner.
Asked Apr 9, 2024 5:25 PM

I want to know when I close on my place how to disconnect service there

When you are ready to disconnect your service with FPL Energy, log into your online account and navigate to the "Moving" section. There, you will find the option to disconnect your service. Provide the necessary information such as the exact date you want the service to be disconnected. You should ideally do this a few days in advance of your move. Ensure that all your bills are up to date to avoid any complications during this process. This way, your electricity will be turned off at your current home and you can avoid paying for service after you've vacated the property.
Asked Apr 3, 2024 1:58 PM

Help me with my FPL Energy customer service issue

Benefits and Incentives

What are the benefits of using FPL Energy?

FPL Energy offers customers reliable power through substantial investments in infrastructure and renewable technologies. Their...

Are there any discounts or incentives for using FPL Energy?

FPL Energy provides various discounts and incentives, including rebates for energy-efficient upgrades, special rates for demand...

Are there any customer loyalty programs or rewards?

FPL Energy does not have a traditional loyalty program but offers various benefits for energy efficiency and solar adoption....

Costs and Fees

Are there any upfront costs or fees to join FPL Energy?

FPL Energy typically does not charge upfront costs for residential electricity service connection, but specific services may...

Can I switch back to my previous energy provider if I join FPL Energy?

When switching to FPL Energy, customers can typically return to their previous provider, but they must check if that provider...

Renewable Energy Initiatives

What renewable energy sources does FPL Energy use?

FPL Energy emphasizes renewable energy, focusing on solar, wind, and biomass sources. They invest in solar plants, operate wind...

Are there any programs for energy efficiency rebates?

FPL Energy offers various energy efficiency rebate programs aimed at reducing consumption and lowering bills. Customers can...

How does FPL Energy support renewable initiatives?

FPL Energy is dedicated to renewable initiatives by investing in solar, wind, and hydroelectric power. Their efforts include...

Energy Usage Tracking

How does FPL Energy calculate my energy usage?

FPL Energy determines your energy usage by reading the electrical meter, which measures consumption over a month. Advanced...

Can I track my energy usage with FPL Energy?

FPL Energy offers tools for customers to monitor their energy consumption through the My FPL app and the online account...

How can I reduce my energy usage and save on my bill?

To reduce energy consumption and save on electric bills, customers can conduct an energy audit, upgrade to ENERGY STAR...

Outage Information

What happens if there is an outage in my area?

When an outage occurs, FPL Energy acts quickly to restore power by identifying the cause, deploying teams, and providing...

What should I do in case of a power outage?

In a power outage, first remain calm and check with neighbors to see if they are affected as well. Keep a light source like a...

Billing and Payments

How can I set up automatic bill payment with FPL Energy?

Setting up automatic bill payment with FPL Energy streamlines monthly payments. Customers should log in to the FPL website,...

What should I do if I receive an unexpectedly high bill?

If faced with an unexpectedly high bill from FPL Energy, first review it thoroughly for accuracy and compare it to previous...
We look to the FPL Energy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
FPL Energy issues reported to GetHuman

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