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FPL Energy Customer FAQ

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How do I Contact FPL Energy Customer Service?

The question we are asked most often is about how to talk to FPL Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How does FPL Energy support renewable initiatives?

FPL Energy is deeply committed to supporting renewable initiatives and promoting a sustainable energy future. This commitment is reflected In addition to large-scale renewable energy generation, FPL Energy actively promotes energy efficiency and conservation programs. These initiatives help customers reduce their overall energy consumption, leading to lower electricity bills and a reduced carbon footprint. The company also engages in community outreach and education programs to raise awareness about the importance of renewable energy and sustainable practices. Furthermore, FPL Energy participates in various partnerships and regulatory efforts aimed at advancing renewable energy technologies and policy frameworks. By collaborating with government agencies, industry leaders, and environmental organizations, FPL Energy seeks to accelerate the transition to a more sustainable energy economy. For those looking to learn more about specific projects or programs that support renewable initiatives, the current web page of FPL Energy may offer valuable insights and up-to-date information. Overall, FPL Energy's focus on integrating renewable energy into its operations demonstrates a strong commitment to environmental stewardship and energy innovation....
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Recent FPL Energy Customer Questions

I want to know about any assistance program to help me pay my light bill

FPL Energy provides several assistance programs for customers who are struggling to pay their electric bills. These include FPL's Budget Billing, a system that helps to equalize your payments throughout the year so there are no surprises during months of high usage. They also have a program called "Care To Share" which allows customers to make a one-time emergency assistance funding effort supported by customer and corporate donations. Another program is "LIHEAP", a federal program that helps low-income households with their energy bills. Please note that eligibility and availability may vary, and it's recommended to check with FPL for the most accurate and current information.
Asked Jun 15, 2024 9:51 PM

How do I add a name to our account?

To add a name to your FPL Energy account, you will have to get in touch with their customer service. Have your account details ready for verification. You may be required to provide additional information about the secondary individual you wish to add, such as full name, Social Security number, and date of birth. Please note that company policies may vary, and it is best to check directly with FPL Energy for specific procedures and requirements. There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jun 9, 2024 9:04 PM

I have a $730.31 security deposit why?

FPL Energy may require a security deposit for several reasons. These can include if you have recently started a new account, if there's a history of late payments, or if there's been a disconnection due to non-payment. The deposit can also be required if you've upgraded your service. The amount of the deposit is typically calculated based on your estimated bill for two months. In your case, the $730.31 deposit might be reflective of what FPL Energy estimates your service charges will be for a two-month period. Please note that this is a precautionary measure to ensure timely payment for the energy services. If you maintain a good payment record, this deposit will eventually be credited back to your account.
Asked May 2, 2024 2:22 PM

FPL said my payment was returned and added a fee

We understand your concern about the return of your payment and the added fee. This typically happens when there's a problem with the payment method used. The problem could be an incorrect bank account number, insufficient funds, or a closed account. When a payment is returned, FPL Energy typically adds a returned payment fee to the account. To avoid this in the future, please make sure that the payment details entered are correct and that you have sufficient funds to cover the amount. You might want to consider setting up autopay to ensure payments are made in a timely manner.
Asked Apr 9, 2024 5:25 PM

I want to know when I close on my place how to disconnect service there

When you are ready to disconnect your service with FPL Energy, log into your online account and navigate to the "Moving" section. There, you will find the option to disconnect your service. Provide the necessary information such as the exact date you want the service to be disconnected. You should ideally do this a few days in advance of your move. Ensure that all your bills are up to date to avoid any complications during this process. This way, your electricity will be turned off at your current home and you can avoid paying for service after you've vacated the property.
Asked Apr 3, 2024 1:58 PM

Help me with my FPL Energy customer service issue

Benefits and Incentives

What are the benefits of using FPL Energy?

FPL Energy, also known as Florida Power & Light, offers a variety of benefits to its customers. One significant advantage is its commitment Another benefit is the focus on clean energy. FPL Energy has made substantial investments in solar and other renewable energy technologies, which not only contribute to reducing the carbon footprint but also align with customers' desires for environmentally responsible energy sources. This commitment to sustainability is increasingly becoming a priority for many consumers. Additionally, FPL Energy provides various energy efficiency programs to help customers lower their bills and reduce energy consumption. Through programs that offer rebates, incentives, and informational resources, customers can make informed decisions about their energy use, leading to both economic and environmental benefits. The company also works to enhance customer experience through digital tools and resources, such as mobile apps and online bill management. These features allow customers to stay informed and maintain better control over their energy usage. For more detailed information about specific benefits, it may be helpful to explore the current web page of FPL Energy....

Are there any discounts or incentives for using FPL Energy?

FPL Energy offers a variety of programs and incentives that customers may find beneficial in managing their energy costs. These programs Furthermore, FPL has initiatives aimed at promoting renewable energy, such as solar energy programs that may provide incentives for residential and commercial customers who choose to install solar panels. Customers can also benefit from budget billing plans that allow them to spread their energy costs evenly throughout the year, helping to avoid seasonal spikes in bills. To get the most current and detailed information about available discounts and incentives, customers are encouraged to visit the FPL website. This will provide access to the most up-to-date offerings and specific eligibility requirements for various programs....

Are there any customer loyalty programs or rewards?

FPL Energy offers various programs designed to enhance the customer experience, but they do not specifically have a traditional customer Additionally, FPL often provides tools and resources to help customers manage their energy consumption effectively, which can lead to cost savings over time. They may run promotional initiatives from time to time, which could include rebates or special offers related to energy-saving products or services. It is advisable for customers to visit the official FPL website for the most current information regarding any programs or incentives available, as these offerings can change or vary throughout the year. The website will have detailed information on how customers can benefit from such initiatives....

Costs and Fees

Are there any upfront costs or fees to join FPL Energy?

When considering joining FPL Energy, it is important to note that the company generally does not have upfront costs for residential...

Can I switch back to my previous energy provider if I join FPL Energy?

Once a customer decides to switch to FPL Energy, it is usually possible to return to their previous energy provider, but there are Additionally, the process of switching back generally involves contacting the previous provider and completing any necessary paperwork or formalities required to resume service. Customers might also want to review the terms and conditions of both energy providers to ensure there are no penalties or fees associated with making a switch. It is advisable to review the official website for information regarding specific policies and procedures related to energy service changes. This will provide the most accurate and up-to-date guidance on making a transition between providers....

Renewable Energy Initiatives

What renewable energy sources does FPL Energy use?

FPL Energy is well-known for its commitment to renewable energy and has made significant strides in integrating various sources of Solar energy is a major focus for FPL Energy. They have invested heavily in large-scale solar photovoltaic plants which harness sunlight to generate electricity. These solar installations help to reduce reliance on fossil fuels and contribute to cleaner energy production. Wind energy is another important component of FPL Energy's renewable strategy. They operate wind farms that convert the kinetic energy of wind into electrical energy. The use of wind energy not only contributes to reducing greenhouse gas emissions but also supports the diversification of energy sources in the region. Biomass energy is also utilized, where organic materials such as agricultural waste, wood, and other biological matter are converted into electricity. This form of renewable energy not only helps in waste management but also provides a sustainable method to generate power. FPL Energy continuously seeks to increase its renewable energy capacity, aiming not only to meet current demand but also to align with Florida's environmental goals. It is advisable for interested individuals to visit the official FPL website for the latest updates on their renewable energy initiatives and programs....

Are there any programs for energy efficiency rebates?

FPL Energy does indeed offer various programs that focus on energy efficiency and provide rebates to customers. These initiatives aim One notable program often highlighted by FPL Energy is the Home Energy Survey, which can identify areas within a home where energy efficiency can be enhanced. Additionally, rebates might be available for specific energy-efficient products, such as smart thermostats and energy-saving lighting. While FPL Energy provides detailed information on these programs, the specifics can change over time. Therefore, it is always a good idea for customers to check the most current information available on the official FPL website. This resource will provide the latest details on programs, eligibility requirements, and how to apply for rebates. By utilizing these programs, customers can make informed decisions that benefit both their household budgets and the environment....

How does FPL Energy support renewable initiatives?

FPL Energy is deeply committed to supporting renewable initiatives and promoting a sustainable energy future. This commitment is reflected In addition to large-scale renewable energy generation, FPL Energy actively promotes energy efficiency and conservation programs. These initiatives help customers reduce their overall energy consumption, leading to lower electricity bills and a reduced carbon footprint. The company also engages in community outreach and education programs to raise awareness about the importance of renewable energy and sustainable practices. Furthermore, FPL Energy participates in various partnerships and regulatory efforts aimed at advancing renewable energy technologies and policy frameworks. By collaborating with government agencies, industry leaders, and environmental organizations, FPL Energy seeks to accelerate the transition to a more sustainable energy economy. For those looking to learn more about specific projects or programs that support renewable initiatives, the current web page of FPL Energy may offer valuable insights and up-to-date information. Overall, FPL Energy's focus on integrating renewable energy into its operations demonstrates a strong commitment to environmental stewardship and energy innovation....

Energy Usage Tracking

How does FPL Energy calculate my energy usage?

FPL Energy calculates energy usage based on the total electrical consumption recorded by the customer's meter. This meter measures Each month, the meter records the number of kilowatt-hours used since the last reading. This information is then transmitted to FPL, either through manual reading by a technician or via automated systems for smart meters. The kilowatt-hour total is then multiplied by the applicable rates, which can vary depending on factors such as the customer's chosen plan or any applicable demand charges. In addition to the meter readings, FPL provides customers access to tools and resources on their website. These can help customers track and analyze their energy usage patterns. By examining trends in energy consumption, customers can identify potential areas for energy savings. For specific inquiries or personalized assistance, customers are encouraged to refer to the FPL website for the most current contact information or resources available....

Can I track my energy usage with FPL Energy?

Yes, FPL Energy provides tools that allow customers to track their energy usage. One of the most useful tools for this purpose is the The information provided through these tools can help customers identify peak usage times and areas where they may be able to reduce consumption and save on their energy bills. Additionally, FPL Energy often offers tips on energy efficiency and ways to better use energy resources. For the most up-to-date and specific details regarding energy tracking options, it is advisable to visit the official FPL website where additional resources may be available....

How can I reduce my energy usage and save on my bill?

There are several effective strategies that customers can implement to reduce energy usage and save on their electric bills with FPL Another simple adjustment is to be mindful of lighting. Switching to LED bulbs can significantly lower energy consumption. Additionally, turning off lights in unoccupied rooms and utilizing natural daylight effectively can also contribute to savings. Thermostat management is another crucial factor. Setting the thermostat a few degrees higher in the summer and lower in the winter can lead to substantial savings. Implementing a programmable thermostat can help automate these adjustments based on your daily schedule. Customers should also be conscious of their water heating habits. Reducing the temperature on the water heater and insulating it can minimize energy usage. Finally, embracing habits such as unplugging devices when they are not in use, utilizing power strips, and being mindful of peak energy usage times can contribute to lowering electric bills. For more personalized tips, individuals may want to check FPL Energy's current web page, which offers resources and additional insights to help customers manage their energy consumption effectively....

Outage Information

What happens if there is an outage in my area?

When a power outage occurs in your area, it can be a cause for concern, and many customers seek to understand the process that follows. Initially, the company identifies the cause of the outage, which could be due to various reasons such as severe weather, equipment failure, or maintenance work. Once the issue is identified, FPL deploys its trained restoration crews to address the problem. Their teams work around the clock, especially during major outages, to ensure that customers experience the shortest possible duration without power. It is essential to report any outages you may experience, as this helps FPL manage the situation more effectively. Customers can provide information about outages through their official website or app, allowing the company to monitor and prioritize areas that need attention. Furthermore, during a significant outage, FPL usually provides updates through various channels. This includes information on the estimated restoration time and safety tips for customers. Staying informed can greatly alleviate the stress associated with power outages. For the most accurate and timely updates, customers are encouraged to visit the official FPL Energy website. There, they can find contact information, outage maps, and safety resources to help navigate any power disruption effectively....

What should I do in case of a power outage?

In the event of a power outage, it is important to stay calm and assess the situation. First, you should check whether your neighbors You may want to preserve perishable food items by keeping your refrigerator and freezer doors closed as much as possible. This will help maintain a cooler temperature for a longer period of time. Additionally, it is wise to avoid using candles due to the fire hazard they pose. If the outage lasts for an extended period, consider portable chargers for your mobile devices and have a battery-powered radio to stay informed about updates. While it is not necessary to contact Florida Power and Light about small outages, if the outage is prolonged or there are specific safety concerns, you can find relevant contact information on the FPL website to report the situation. Always prioritize your safety and remain informed during such events....

Billing and Payments

What should I do if I receive an unexpectedly high bill?

Receiving an unexpectedly high bill from FPL Energy can be concerning, and there are several steps one can take to address this issue. If the bill appears to be accurate, it may be useful to investigate potential reasons for the increase in energy usage. Common factors can include changes in household habits, additional appliances being used, or even leakage in the home that leads to increased energy draw. Engaging in an energy efficiency audit can help identify areas where energy consumption can be reduced. Should a customer continue to have concerns regarding the bill, it is recommended to reach out to FPL Energy for further assistance. Their customer service may provide insight into bill specifics or any available programs that could help manage costs. It is always a good idea to explore the current web page for additional resources or contact information, which can be beneficial in resolving billing inquiries. Remember, staying informed and proactive is key in managing utility expenses....

How can I set up automatic bill payment with FPL Energy?

Setting up automatic bill payment with FPL Energy is a convenient way to ensure that your payments are made on time without the need During the setup process, you will likely be required to provide a valid bank account or credit card information, as well as the date on which you would like the payments to be deducted. It is important to review the terms and conditions associated with automatic payments to understand how they work, including any potential fees or changes in billing. After completing the setup, customers will typically receive confirmation, so it is a good idea to keep an eye on your email or notifications in the customer portal. If you have any specific questions about the process, the FPL website has comprehensive resources that can provide further clarity....
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FPL Energy issues reported to GetHuman
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