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FreedomPop Customer FAQ

Top Answers & How-to Guides

What is FreedomPop's Phone Number?

The question we are asked most often is about how to talk to FreedomPop customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Email and Phone Number with My FreedomPop Account?

Whether you are returning to Freedompop after being away a while, have found your account is suspended or dormant, or you...

How Do I Deactivate My FreedomPop Phone?

Deactivating your FreedomPop phone isn't difficult. There are a variety of ways you can do this. FreedomPop makes it easy and...
Ask any question you have about FreedomPop customer service, get an answer now.
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Recent FreedomPop Customer Questions

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Account Management

How Do I Recover My Email and Phone Number with My FreedomPop Account?

Whether you are returning to Freedompop after being away a while, have found your account is suspended or dormant, or you...
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How Do I Deactivate My FreedomPop Phone?

Deactivating your FreedomPop phone isn't difficult. There are a variety of ways you can do this. FreedomPop makes it easy and...
Read more

How do I dispute a charge from FreedomPop?

Disputing charges with FreedomPop can be confusing due to varying terms based on SIM card. Premium and legacy SIMs differ but...
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Service and Coverage

What is the coverage area for FreedomPop?

FreedomPop's coverage is determined by the major carrier networks it utilizes, offering extensive service in urban, suburban,...
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What happens if I exceed my data limit?

Exceeding the data limit on a FreedomPop plan can lead to reduced speeds or the option to purchase extra data. Users may...
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Does FreedomPop offer international calling and texting?

FreedomPop provides international calling and texting services, but users may face extra fees based on the country being...
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Device Compatibility

Can I transfer my existing phone number to FreedomPop?

Yes, you can port your existing phone number to FreedomPop. To do so, ensure your number is active with your current provider,...
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Can I use my FreedomPop device with other carriers?

FreedomPop devices are typically tailored for their service, but some may function with other carriers if they are unlocked and...
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Can I use my own phone with FreedomPop?

Users can generally use their own phones with FreedomPop as long as the devices are compatible with the network frequencies and...
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Shipping and Fees

What is the warranty policy for FreedomPop devices?

FreedomPop provides a one-year warranty for their devices that covers defects in materials and workmanship, excluding...
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How long does it take to ship a FreedomPop device?

Shipping times for a FreedomPop device typically range from five to ten business days with standard shipping in the U.S....
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Are there any extra fees or taxes on FreedomPop plans?

FreedomPop plans often have low or no base costs, but users may face additional taxes and fees based on location and chosen...
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We look to the FreedomPop issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
FreedomPop issues reported to GetHuman

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
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