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GameStop Customer FAQ

Top Answers & How-to Guides

What is GameStop's Phone Number?

The question we are asked most often is about how to talk to GameStop customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about GameStop customer service, get an answer now.

Recent GameStop Customer Questions

my payment was declined on a pre-order

This can happen due to a variety of reasons such as insufficient funds, billing information mismatch, or a possible issue with your bank or card provider. We recommend checking your details and ensuring they match exactly with your bank records. You should also confirm if there's enough funds in your account to cover the purchase. After confirming these details, you can try placing the order again. In the event you still encounter issues, contacting your bank or card provider might help uncover any potential problems like restrictions on electronic or large purchases. They can also let you know if any security measures are preventing the transaction.
Asked Mar 5, 2024 2:13 AM

Help me with my GameStop customer service issue

Returns and Refunds

What Is the GameStop Return Policy?

If you are looking to purchase consoles, accessories or video games at Gamestop, understand the company's return policy. In...

How Do I Return an Item to GameStop from Their Black Friday Sale?

You can return an item to Gamestop from their Black Friday sale if you aren't happy with it. You are required to return...

How Do I Get a Refund from GameStop for an Online Order?

This article describes how to get a refund from GameStop for new, pre-owned, and download purchases made online. GameStop's...

What Should I Do If I'm Overcharged by GameStop?

GameStop is a retail store that sells video game hardware and software products. They have over 6,100 stores in the United...

Can I return a digital download or DLC?

GameStop's return policy for digital downloads and DLC is generally strict, with most purchases being final and non-refundable...

Sales and Promotions

How Do I Find Cyber Monday Deals for GameStop?

Cyber Monday is one of the best times to buy video games, accessories, video game consoles, and other gamer gear. You can get...

How Do I Make an Order for the GameStop Black Friday Event?

This article discusses how to place an order with GameStop for their Black Friday sales event. Instructions are provided for...

How Do I Make an Order for the GameStop Cyber Monday Event?

Service issues can occur at any time, with some needing urgency than others. Regardless of your problem, GetHuman strives to...

How Do I Find Black Friday Deals for GameStop?

You can find Black Friday deals for Gamestop by going through their website or contacting the customer service agents. They...

Order Management

How Do I Cancel My Purchase with GameStop?

This article talks about cancelling an order that you placed with Gamestop. The company's order cancellation policy is...

How Do I Cancel an Order from GameStop?

Gamestop is a company that sells software and videogames. You can cancel an order from Gamestop but you have to adhere to their...

How Do I Track My GameStop Order?

If you'd like to track your GameStop order, first you'll want to head on over to their website. When you get to the GameStop...

Policies and Programs

What is the GameStop PowerUp Rewards program?

The GameStop PowerUp Rewards program is a loyalty initiative that allows gamers to earn points on purchases for rewards like...

Does GameStop offer trade-in options for used games?

GameStop does provide trade-in options for used games and consoles, offering store credit or cash based on condition and...

What is the GameStop pre-order policy?

GameStop's pre-order policy involves placing a deposit, usually a percentage of the total price, to secure a product. Updates...

How long do I have to pick up a pre-ordered item from GameStop?

Customers generally have seven days to collect a pre-ordered item from GameStop after receiving notification of its...

What are GameStop's shipping options and costs?

GameStop provides various shipping options like standard, expedited, and express shipping to cater to customer needs. Costs and...

Does GameStop offer warranties for used products?

GameStop does offer warranties on select used items, like gaming consoles and accessories, covering defects usually for a...
We look to the GameStop issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
GameStop issues reported to GetHuman
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