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Ikea Customer FAQ

Top Answers & How-to Guides

What is Ikea's Phone Number?

The question we are asked most often is about how to talk to Ikea customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Ikea customer service, get an answer now.

Recent Ikea Customer Questions

How do I access design, planning and installation services?

Ikea offers design, planning, and installation services through their stores and website. You can begin by visiting the services section of the Ikea website to explore available options. In-store, you can schedule an appointment with a specialist who will assist you in planning your space according to your needs. There may also be online tools available that help you visualize your space before starting the installation process.
Asked Jul 6, 2025 1:25 AM

need farlov seat cushion replacement

Unfortunately, Ikea does not sell separate Farlov seat cushion replacements. If you have wear and tear or damage on your Farlov seat cushion, you may need to consider purchasing a whole new Farlov sofa or armchair. Alternatively, you can also look for third-party vendors or companies and check if they sell replacement cushions that fit Ikea furniture, including the Farlov series.
Asked May 15, 2024 2:25 PM

I live in the US and want to purchase a gift card for someone living in Sweden. How do I do that?

You can purchase an IKEA gift card from any of IKEA's retail locations in the United States. However, it's important to note that IKEA gift cards are only valid in the country where they were purchased. Therefore, if you buy a gift card in the US, it won't be usable in Sweden. You would need to purchase the gift card in Sweden for it to be used there. You may want to consider other ways of gifting, such as ordering items online for your friend and having them delivered directly to their address in Sweden.
Asked May 14, 2024 2:44 PM

Status of my case, I'm waiting for an email about a refund and a coupon. This is from a previous chat.

I'm sorry, but as an FAQ response service, we don't have the ability to check individual case status or personal account information. We recommend logging into the Ikea website and checking your account for updates on your refund and coupon status. If you're awaiting an email, it might also be beneficial to check your spam or junk mail folders.
Asked Mar 28, 2024 4:15 PM

how do i reorder an old order. my account history shows a delivery from last year (order no.1291993249) how do i reorder the item? The order was for re-useable plastic bags

To reorder an old order from Ikea, you can go through your previous orders list and find the specific product details. You'll need the name or product number to search for the item on the Ikea website or in the store. Once you have found the item, just add it to your shopping cart and proceed to checkout. Unfortunately, there isn't an automatic "reorder" button, so you will have to manually find and purchase the item again. Please note the availability of items can vary and some items may be discontinued or out of stock.
Asked Mar 1, 2024 11:48 PM

Help me with my Ikea customer service issue

Gift Card Information

How Do I Use My Ikea Gift Card for My Purchase?

If you have an IKEA gift card, you need to know how to use it to buy things from the IKEA website or a brick-and-mortar IKEA...

What Do I Do If My Ikea Gift Card Balance Won't Load?

If the IKEA gift card tool isn't working properly, you should fix the problem before buying anything with it again. If the tool...

How Do I Check the Balance on My Ikea Gift Card?

There are three ways to check your IKEA gift card balance. You can call Customer Service, visit an IKEA retail store or check...

How Do I Request a Refund to a Gift Card from Ikea?

Ikea is a global brand that offers furniture and other goods that the consumer must assemble. You can find treasures for the...

How Do I Buy a Gift Card from Ikea?

IKEA gift cards can be purchased in both physical and digital formats. Visit the gift card page on the official IKEA website...

How Do I Send Someone a Ikea Gift Card?

If you have a friend or family member who loves IKEA, sending them a gift card is easy using one of the three methods...

Order Tracking and Issues

How Do I Track My Ikea Order?

When you place an order from IKEA, they will provide you with an order tracking number. However, it may take some time for the...

How Do I Track My Order from Ikea?

Learn how to track an order from a recent purchase with Ikea and find out when it's going to be delivered

How do I return something for a refund to Ikea?

Ikea offers a generous returns policy where customers can return new and unopened items within 365 days for a full refund....

What do I do if I need help finding an item with Ikea?

Customers are recommended to check product availability on the IKEA app or website before visiting a local store. If the...

How Do I Cancel an Order with Ikea?

If you are planning to buy items at Ikea, you can purchase them in-store or online. If you encounter an error, the product may...

How Do I Let Ikea Know About a Problem with My Order?

If you have an issue with your IKEA order, the first step is to visit the IKEA website. Click on the three horizontal lines in...

What do I do if my Ikea delivery is missing items?

If you have missing IKEA items in your shipment, open all boxes to check for multiple items. Some items may be in different...

Can I change or cancel my Ikea order after it has been placed?

When a customer places an order with Ikea, changing or canceling it is possible if the order is not yet shipped. It is...

Policies and Services

What is Ikea's return policy?

Ikea has a customer-friendly return policy allowing returns within ninety days with proof of purchase. Items must be unused and...

What are the accepted payment methods at Ikea?

Ikea provides various payment options to suit customer needs. These include major credit cards, debit cards, mobile wallet...

Does Ikea offer installation services?

Ikea provides installation services for various products, such as kitchen cabinets and furniture, typically managed by trained...

Can I purchase Ikea products online?

Customers can indeed purchase Ikea products online through the official website, which features a diverse range of items...

What is Ikea's warranty policy?

Ikea provides a warranty policy that ensures product quality and durability, typically lasting ten years for furniture and one...

Does Ikea offer assembly services for purchased items?

Ikea does offer assembly services for various products, aimed at customers who want professional assistance. Availability and...

What is Ikea's policy on damaged or defective items?

Ikea has a clear policy for damaged or defective items, allowing customers to return or exchange them usually within a few...

How do I find assembly instructions for Ikea products?

To locate assembly instructions for Ikea items, one can visit the official Ikea website and search using the product name or...

Does Ikea offer shipping services for online orders?

Ikea does provide shipping services for online purchases, with delivery options depending on the customer's location and the...
We look to the Ikea issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Ikea issues reported to GetHuman
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