OfferUp Customer FAQ

To reactivate a wrongfully deactivated OfferUp account, please visit the Help section on the OfferUp website. There, you’ll find guidance on submitting an appeal or request for reactivation. Follow the provided instructions and include any necessary information to support your case.

Once you've shipped your item and it's been delivered, the buyer has 2 days to rate the transaction. If the buyer doesn't rate you within that period, you can then rate the buyer, and the payment will be released. It will be deposited into your OfferUp account balance immediately. From this balance, you can then initiate a transfer to your banking account, which typically takes 5 business days. Please ensure that your bank account details are up-to-date to avoid any delay in receiving your funds.

Sorry to hear about your trouble. Payments are usually deposited into your account 5-7 business days after delivery. However, there may be times when the payment might take a bit longer. This can depend on your bank's processing times. If it's been longer than this window, you might want to first check your deposit information in your account settings to ensure it's correct. If everything seems okay and you still haven't received your payment, your best course of action would be to contact the OfferUp customer service team directly for further assistance with the issue.

Yes, you can take steps to check if a seller might be attempting to scam you on OfferUp. Beware of deals that seem too good to be true, as well as sellers requesting payment through gift cards or wire transfers. If a seller refuses to meet in a public place for local deals or doesn't provide clear photos or descriptions of the item, those are red flags too. If you suspect a scam, don't proceed with the transaction. Instead, report the user to OfferUp using the 'Report' button on their profile. Remember, it's always better to be safe and trust your instincts.

No, OfferUp does not directly deal with bitcoin or bitcoin ATMs. The platform primarily facilitates local transactions, where buyers and sellers can meet in person and pay with cash. It also has an online payment feature for shipped items, where payments are processed through OfferUp using traditional forms of payment such as credit or debit cards. It's important to remember to avoid off-platform transactions to ensure security and protection. Bitcoin or other cryptocurrencies are not officially supported or recognized payment methods on OfferUp.