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OptumRx Customer FAQ

Top Answers & How-to Guides

What is OptumRx's Phone Number?

The question we are asked most often is about how to talk to OptumRx customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a way to view and manage my family's prescriptions in one account?

OptumRx provides a Family Account feature that allows users to manage prescriptions for multiple family members under one...
Ask any question you have about OptumRx customer service, get an answer now.

Recent OptumRx Customer Questions

website wont load after I press login

We're sorry to hear that you're having trouble logging in. Please ensure that you are using a supported and up-to-date web browser. Clearing your browsing history, including cache and cookies, may also help. If you're using a mobile device, try switching to a desktop or laptop computer. If you've tried these steps and are still experiencing issues, there may be a temporary issue with the website/server that will need to be resolved by OptumRx's technical team. In this case, please try again later.
Asked Mar 1, 2024 3:21 PM

Help me with my OptumRx customer service issue

Prescription Management

How can I check the status of my prescription order?

Users can check their prescription order status with OptumRx by logging into their online account, using a mobile app,...

How long does it take to receive my prescription order?

The delivery time for prescription orders from OptumRx generally ranges from five to seven business days after approval and...

Can I transfer my existing prescriptions to OptumRx?

Yes, existing prescriptions can be transferred to OptumRx by providing specific details about your medications and current...

Can I refill my medications automatically?

OptumRx does provide an automatic refill service for select medications, allowing for convenient management of prescriptions....

Is there a way to view and manage my family's prescriptions in one account?

OptumRx provides a Family Account feature that allows users to manage prescriptions for multiple family members under one...

How can I access my prescription history through OptumRx?

To access your prescription history on OptumRx, visit their website and log into your personal account or create one if...

Payment and Discounts

What payment methods are accepted?

OptumRx accepts various payment methods, including credit and debit cards like Visa, MasterCard, American Express, and...

Are there any discounts or savings programs available?

OptumRx provides various programs and potential savings options that can assist members in reducing prescription costs. These...

Are there programs to help me afford my medications?

OptumRx provides multiple programs to assist individuals with medication costs, notably the Patient Assistance Program for...

Medication Coverage and Policies

Can I request medication prior authorization through OptumRx?

OptumRx allows for medication prior authorization requests, which are often needed for certain drugs. Typically, the...

Are there any restrictions on certain types of medications?

OptumRx, like many pharmacy benefit managers, places restrictions on certain medications to promote safety and cost-efficiency....

What resources are available for understanding my medication coverage?

OptumRx offers various resources for understanding medication coverage, including its website, which provides benefit details,...

What benefits do I get with an OptumRx mail order prescription?

OptumRx mail order prescription services offer convenience by delivering medications directly to homes, reducing trips to the...

What is the process for submitting claims for prescriptions not covered by OptumRx?

To submit claims for prescriptions not covered by OptumRx, a member should gather prescription details, complete a specific...

Features and Services

Is OptumRx available in all states?

OptumRx operates in all states, but specific services, prescription coverage, and medication access can vary based on state...

Can I set medication reminders through OptumRx services?

OptumRx provides services that may help with medication management, including potential reminder features, though availability...

How can I find out about available generics for my prescribed medications?

To explore available generic options for prescribed medications, visit the OptumRx website, which offers detailed information...

What are OptumRx's policies on refilling prescriptions early?

OptumRx has specific guidelines for early prescription refills, considering factors like medication loss, dosage changes, or...

Delivery and Support

How do I report an issue with my prescription delivery?

Customers facing issues with prescription delivery from OptumRx should begin by checking their online account for order details...

Does OptumRx provide support for medication therapy management?

Yes, OptumRx offers medication therapy management, which helps optimize patient care by ensuring safe and effective medication...
We look to the OptumRx issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
OptumRx issues reported to GetHuman
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