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Redbox Customer FAQ

Top Answers & How-to Guides

How do I Contact Redbox Customer Service?

The question we are asked most often is about how to talk to Redbox customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What Do I Do If I Lost the Case on My Redbox Order?

When in doubt call Redbox customer service. However, you also have the option of skipping the call and going to a Redbox kiosk...

What Do I Do If I Lost the Movie Case for the Redbox Dvd?

Redbox is a movie and video game rental service that uses kiosk machines in locations such as supermarkets, convenience stores,...
Ask any question you have about Redbox customer service, get an answer now.

Recent Redbox Customer Questions

What happens to the movies we have bought on Redbox

When you purchase movies from Redbox, the digital copies are linked to your account. You can stream or download them to your devices as long as you maintain access to your account. If you delete the app or lose access, your purchased movies may not be retrievable without logging back into your account. Redbox does not provide refunds for purchased movies.
Asked Mar 30, 2025 9:41 AM

Hi, I rented some DVDs about a week and a half ago and I haven’t returned them since now the daily fees gone up can I purchase the three movies and the money for each day go towards buying the DVDs?

Redbox automatically charges a daily rental fee for each day a DVD is kept beyond the initial rental period. If DVDs are kept long enough, they will eventually be auto-purchased, at which point you own them. The total amount charged will include the accumulated rental fees up to the purchase price.
Asked Jul 28, 2024 10:59 PM

How do I get refund for a non working DVD if I've already emailed Redbox and they're not replying with assistance

We're sorry to hear about your situation. While you've already emailed Redbox, please ensure you've provided the necessary details. This includes the exact issue with the DVD, rental location, and any error messages seen. If you don't receive a reply within 48 hours, check your email's spam or junk folder. In case the issue persists, we recommend using the contact link on this page. It provides the most current ways to reach Redbox's customer care. Remember to always keep a record of your communication for reference.
Asked Jun 19, 2024 4:01 PM

Redbox customer service number

For the most current Redbox customer service contact information, there is a link on this page you're viewing. You can use that to have your queries and concerns addressed promptly.
Asked Jun 19, 2024 3:27 PM

I got over charged for 3 DVD rentals

If you believe you've been overcharged for your Redbox DVD rentals, it might be due to the rental period exceeding the limit. Charges continue daily until the disc is returned or until the maximum rental period is reached. If you're sure you've returned your DVDs on time and still got overcharged, there could be an error. Please contact the Redbox Customer Service through their official contact page on the Redbox website. They will look into the transactions and help resolve any billing issues you may have. Always remember to return your rentals to avoid extra charges.
Asked Apr 24, 2024 10:20 PM

Help me with my Redbox customer service issue

Promotions and Codes

What Do I Do If My Redbox Promo Code Does Not Work?

Customers enjoy the convenience and value of renting movies from Redbox. When your promo code doesn't work, you want to resolve...

Can I use a Redbox promo code more than once?

Redbox promo codes are usually limited to one-time use to incentivize new users or specific activities. Each code has unique...

Account Issues

What Do I Do If I Lost the Case on My Redbox Order?

When in doubt call Redbox customer service. However, you also have the option of skipping the call and going to a Redbox kiosk...

What Do I Do If I Lost the Movie Case for the Redbox Dvd?

Redbox is a movie and video game rental service that uses kiosk machines in locations such as supermarkets, convenience stores,...

Returns and Refunds

What Do I Do If the Redbox Movie I Tried to Return Is Stuck in the Machine?

Redbox is a movie and video game rental service that uses kiosk machines most commonly found in places such as supermarkets,...

How Do I Get a Refund from Redbox?

If you rented a DVD or Blu-ray disc from Redbox and it is not working properly then there are some things you should do first...

How Do I Return My Movie to Redbox?

Returning your movie to redbox is easy with these helpful tips.

What do I do if there's an overcharge on my Redbox account?

Redbox is a great company for movie rentals and video-on-demand. If you experience an overcharge on your account, follow these...

How to notify Redbox if a DVD is damaged?

If you rented a DVD and brought it home only to find out it was damaged, Redbox has several courses of action to get your money...

What happens if I don't return my rental to Redbox?

If a rental is not returned to Redbox on time, it will incur daily late fees until returned, limited by a maximum fee. If not...

Can I return a movie to any Redbox location?

Redbox permits movie returns at any kiosk, allowing convenience for customers who may want to return rentals closer to home or...

Rentals and Fees

How long can I keep a rental from Redbox?

Redbox rentals generally last for one night, but this can differ based on media type and location. Customers may extend rentals...

Can I rent video games from Redbox?

Redbox does provide video game rentals alongside movies, featuring popular titles for various platforms. Availability may...

Can I reserve a movie ahead of time at Redbox?

Redbox does not allow reservations for movies at its kiosks; rentals are strictly first-come, first-served. Since inventory...

What type of movies can I rent from Redbox?

Redbox provides a wide variety of movies from different genres, including new releases, classics, and popular hits. Renters can...

What are the late fees for Redbox rentals?

Redbox has a simple late fee system where fees typically range from one to two dollars per day after a one-night rental period....

Redbox Services

How does the Redbox app work?

The Redbox app simplifies movie and game rentals by enabling users to browse, reserve, and manage rentals on their devices....

Can I purchase movies from Redbox?

Customers primarily rent DVDs and games from Redbox, but there is an option to buy select titles via the Redbox app or website,...
We look to the Redbox issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Redbox issues reported to GetHuman
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