Toll-free · Press 1, then 1, then 1 again in quick succession. · For billing and payments, press 1. For technical support, press 2. For sales, press 3. For account changes and other inquiries, press 4.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Rogers Cable phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then press the star button, next press 0.
Here is how our research team describes the way the Rogers Cable phone system greets you: Please enter your phone number, then press pound. If you are new to Rogers, press star.
Below are some clips we've found from Rogers Cable's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Rogers. For English, press one.
We're currently experiencing a service outage."
Excerpt from a call with Rogers Cable
Friday, January 5, 2024 1:20 AM
They may ask you to enter information with the dial pad
"Welcome to Rogers. For English, press one.
Please enter your phone number then press pound. If new to Rogers, press star."
Excerpt from a call with Rogers Cable
Saturday, March 16, 2024 2:51 PM
They may need to look up your account
"If new to Rogers
Please give me a moment to look up your account."
Excerpt from a call with Rogers Cable
Tuesday, January 23, 2024 2:28 AM
The first phone menu
"Welcome to Rogers. For English, press one.
Please enter your phone number then press pound.
If new to Rogers, press star."
Excerpt from a call with Rogers Cable
Tuesday, February 13, 2024 1:44 AM
What are the hours and when should I call?
Rogers Cable operates the call center for this 888-764-3771 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 1,339 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rogers Cable phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rogers Cable staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Rogers Cable is Sunday.The most busy day to call is Thursday, which averages 195% more phone calls by comparison.Again, this is based on a sample of 1,339 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Rogers Cable is Friday.
Why call this Rogers Cable number?
Below is a sample of recent calls to Rogers Cable, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about Peacock Channel: "I wanna know if I got the peacock check wrestling on the for wrestling."
- From a call lasting 28m 1s , Apr 6, 2024 1:11 AM
Billing complaint and phone number issues: "I was mistakenly given a business account and my phone number is not recognized as a Canadian number for WhatsApp."
- From a call lasting 9m 26s , Apr 2, 2024 7:57 PM
Transfer services for move: "I'm moving, so I need my services transferred."
- From a call lasting 5m 20s , Mar 27, 2024 12:38 PM
Trouble receiving calls: "My calls keep going to voicemail, I can call out but nobody can call in."
- From a call lasting 53m 8s , Mar 20, 2024 12:08 AM
Issue with incoming calls: "My boyfriend called me but it says customer unavailable, even though I pay my bill."
- From a call lasting 6m 59s , Mar 19, 2024 3:57 PM
Reactivating internet and TV: "Can you make sure that it comes off hold on April first?"
- From a call lasting 72m 2s , Mar 18, 2024 3:58 PM
Requesting new promotion deal: "My promotion expired, so I need a new promotion for my accounts."
- From a call lasting 63m 55s , Mar 14, 2024 6:48 PM
Inquiring about new account: "I am looking to open a new account with Rogers in Montreal."
- From a call lasting 2m 46s , Mar 8, 2024 10:21 PM
Phone line not working: "My new Rogers bill was one thirty four. So they charged me one seventy seven for one, They charged me one eighty for the next one."
- From a call lasting 31m 32s , Mar 2, 2024 4:01 PM
Adding cable to internet: "I have Internet already at home from Rogers. I want to add cable to the Internet."
- From a call lasting 11m 13s , Feb 28, 2024 12:23 AM
More Ways to Contact Rogers Cable Customer Service
There are of course other ways to contact Rogers Cable customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Rogers Cable provides this option.
Rogers Cable, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Rogers Cable customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Rogers Cable's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rogers Cable agent. This phone number is Rogers Cable's best phone number because 7,620 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-764-3771 include Technical support, Cancel service, Billing inquiry, No service, I'm moving and other customer service issues. Rather than trying to call Rogers Cable first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or twitter. In total, Rogers Cable has 2 phone numbers. It's not always clear what is the best way to talk to Rogers Cable representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Rogers Cable. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rogers Cable. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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