Shark Vacuum Customer FAQ

To get your Shark vacuum back on its dock, simply position the vacuum near the dock and press the "Return to Dock" button, if available. The vacuum will navigate itself back and align with the charging pins. If it doesn’t dock properly, check for obstacles in the way and ensure the dock is plugged in and properly placed against a wall.

We recommend checking the official Shark website or authorized retailers for the felt disk sponge and HEPA filter compatible with your model ZU621. They should stock the correct parts needed for your vacuum.

If you're having difficulty removing the Lift-Away canister, ensure that you are pressing the button firmly and securing a good grip on the canister while pulling it upwards. Sometimes, debris can cause a blockage, so check for any obstructions around the connection point. If the problem persists, consider referring to the user manual for troubleshooting steps specific to your model.

We understand that this is a difficult situation. If you need to replace your Shark vacuum but do not have the purchase information, you can still reach out for assistance. There is a link to the most up-to-date contact information right here on this page you are viewing.

To reconnect your Shark vacuum, first ensure it is charged or plugged in. For cordless models, press the power button to turn it on. If you are having issues with a Wi-Fi enabled model, check your app to ensure the vacuum is in pairing mode. Refer to your specific model's manual for detailed instructions on reconnecting.