Southwest Airlines Customer FAQ

Southwest Airlines does not allow name changes on tickets. If you need to change a passenger's name, you will have to cancel the original booking and rebook a new ticket in the correct name. Be aware that fare differences may apply, and cancellation policies will also come into play.

Southwest Airlines charges an additional fee for checked bags exceeding the weight limit of 50 pounds. The fee for a bag weighing between 51 and 70 pounds is $75, and bags over 70 pounds are not accepted. Each passenger can check up to two bags for free, as long as they do not exceed the weight and size limits.

Southwest Airlines allows you to check up to two pieces of luggage for free, as long as each bag does not exceed 50 pounds and the combined dimensions are within 62 inches (length + width + height). Any additional bags checked will incur a fee.

Rapid Rewards points can be used for a variety of rewards including free flights, hotel stays, car rentals, and vacation packages. Members can also redeem points for Southwest gift cards or merchandise through the Rapid Rewards shopping and dining programs. The flexibility of the program allows you to choose how to use your points based on your travel and lifestyle preferences.

There is a link to the most up-to-date contact information right here on this page that you are viewing.