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Supercell Customer FAQ

Top Answers & How-to Guides

How do I Contact Supercell Customer Service?

The question we are asked most often is about how to talk to Supercell customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I recover my Supercell account?

Having a Supercell ID allows you to secure your game accounts and play on multiple devices effortlessly. To create a Supercell...

What do I do if my Clash of Clans (Supercell) account was hacked?

Hacked accounts are a huge pain and can take a really long time to recover if not requested back properly. Here's what you need...
Ask any question you have about Supercell customer service, get an answer now.

Recent Supercell Customer Questions

Clash of Clans Account Hacked & Email Changed

If your Clash of Clans account has been hacked and the email changed, you should use the account recovery options available in the game. Follow the instructions for recovering your account through the game's settings or via the Supercell ID if you were using one. It’s important to secure your email and devices as well to prevent further issues.
Asked May 8, 2025 10:46 PM

My clash of clan account is locked please help me and my account secure

If your Clash of Clans account is locked, please note that there is a link to the most up-to-date contact information right here on this page that you are viewing. Use that link to find the appropriate support for getting your account secured and unlocked.
Asked Mar 3, 2025 1:00 PM

My account is locked in clash of clans , what should i do now

If your Clash of Clans account is locked, please refer to the appropriate recovery options in the game. There should be a process for account recovery, and it typically involves verifying your identity or contacting support through the in-game help section. Make sure to follow the instructions provided in the game for the most effective resolution.
Asked Jan 4, 2025 1:57 AM

My th16 id is lost. Someone has changed my email id connected to supercell of that village. Please help me in getting my id back. I made that id by hardwork please help me

We understand that losing access to your account can be distressing. If your email associated with your Supercell ID has been changed without your consent, it's important to follow the official recovery process. There is a link to the most up-to-date contact information right here on this page. Use it to reach out for assistance on recovering your account. Make sure to provide any necessary details to verify your account ownership.
Asked Dec 31, 2024 6:52 AM

How do I Remove a negative gem balance in my brawl stars account

If you have a negative gem balance in your Brawl Stars account, it may be a result of a technical issue or an error. To resolve this, we recommend checking for any pending transactions or issues related to your purchases. If the problem persists, please refer to the link for the most up-to-date contact information on this page to get assistance from Supercell. They can help you resolve issues regarding your account balance.
Asked Nov 30, 2024 3:46 PM

Help me with my Supercell customer service issue

Refunds and Purchases

How Do I Request a Refund from Supercell?

Requesting a refund from Supercell is a simple process. However, you can't get a refund for in-game purchases. Supercell allows...

How do I get a refund from Supercell?

Getting a refund from Supercell can be burdensome and tricky, but it doesn't have to be. Follow these steps to make sure you...

How does Supercell handle in-game purchases?

Supercell ensures in-game purchases are secure by relying on app stores like Apple and Google Play for transaction processing,...

Account Recovery and Security

How do I recover my Supercell account?

Having a Supercell ID allows you to secure your game accounts and play on multiple devices effortlessly. To create a Supercell...

What do I do if my Clash of Clans (Supercell) account was hacked?

Hacked accounts are a huge pain and can take a really long time to recover if not requested back properly. Here's what you need...

How do I appeal a ban in Clash of Clans?

If you find yourself banned from Clash of Clans, you can appeal. Make sure to follow these steps to ensure you get your account...

Can I change my Supercell username?

Yes, players may change their Supercell usernames under certain conditions, typically allowing an initial free change, followed...

Gameplay Issues

Why is my Clash of Clans not loading?

If you notice issues with your Clash of Clans not loading, here are some quick tips to follow to help get your game working again.

How do I report bugs or in-game problems to Supercell?

Bugs and in-game problems can come up in Supercell. Here's how you report those Clash of Clans problems to the company.

How do I report inappropriate behavior in Supercell games?

Players can report inappropriate conduct in Supercell games using the in-game reporting features found in the settings menu....

Account Management

Can I play Supercell games on multiple devices with the same account?

Players can use the same account to play Supercell games across multiple devices, ensuring their progress remains intact....

What are the system requirements for playing Supercell games?

System requirements for Supercell games differ by title but are generally designed for accessibility. Most games need Android...

Community and Events

What are the latest updates on Supercell games?

As of October 2023, Supercell is consistently updating its games like Clash of Clans, Clash Royale, Brawl Stars, and Hay Day...

Are there any community events or tournaments organized by Supercell?

Supercell actively hosts community events and tournaments to enhance player interaction, featuring in-game challenges and...
We look to the Supercell issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Supercell issues reported to GetHuman
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