Supercell Customer FAQ

If your Clash of Clans account has been hacked and the email changed, you should use the account recovery options available in the game. Follow the instructions for recovering your account through the game's settings or via the Supercell ID if you were using one. It’s important to secure your email and devices as well to prevent further issues.

If your Clash of Clans account is locked, please note that there is a link to the most up-to-date contact information right here on this page that you are viewing. Use that link to find the appropriate support for getting your account secured and unlocked.

If your Clash of Clans account is locked, please refer to the appropriate recovery options in the game. There should be a process for account recovery, and it typically involves verifying your identity or contacting support through the in-game help section. Make sure to follow the instructions provided in the game for the most effective resolution.

We understand that losing access to your account can be distressing. If your email associated with your Supercell ID has been changed without your consent, it's important to follow the official recovery process. There is a link to the most up-to-date contact information right here on this page. Use it to reach out for assistance on recovering your account. Make sure to provide any necessary details to verify your account ownership.

If you have a negative gem balance in your Brawl Stars account, it may be a result of a technical issue or an error. To resolve this, we recommend checking for any pending transactions or issues related to your purchases. If the problem persists, please refer to the link for the most up-to-date contact information on this page to get assistance from Supercell. They can help you resolve issues regarding your account balance.