How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this ZipRecruiter phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose options 1-2, then follow the prompts.
Here is how our research team describes the way the ZipRecruiter phone system greets you: Thank you for calling ZIP Recruiter. This call may be recorded for quality assurance purposes. For expedited service, please have the e-mail on your account ready for the representatives that will be assisting you. If you have any questions about our data privacy practices, please review our Privacy Policy, available ziprecruiter.com. If you are an employer, press 1. For job seekers, press 2.
Below are some clips we've found from ZipRecruiter's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling ZipRecruiter.
This call may be recorded for quality assurance purposes.
To opt out of call recording, please let your customer success representative know For expedited service, please have the email associated with your account ready for the representative that will be assisting you.
If you have any questions about our data privacy practices, please review our privacy policy available at zip recruiter dot com.
If you are an employer, press one.
For job seekers, press two."
Excerpt from a call with ZipRecruiter
Wednesday, March 27, 2024 11:32 PM
What are the hours and when should I call?
ZipRecruiter operates the call center for this 877-252-1062 phone number Mon-Fri 6am-6pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 67 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ZipRecruiter phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ZipRecruiter staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ZipRecruiter is Tuesday.The most busy day to call is Friday, which averages 400% more phone calls by comparison.Again, this is based on a sample of 67 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call ZipRecruiter is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that ZipRecruiter staffs the call center well on Tuesday.
More Ways to Contact ZipRecruiter Customer Service
There are of course other ways to contact ZipRecruiter customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, ZipRecruiter provides this option.
As a last, sometimes only, resort- ZipRecruiter customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is ZipRecruiter's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ZipRecruiter agent. This phone number is ZipRecruiter's best phone number because 3,960 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-252-1062 include and other customer service issues. Rather than trying to call ZipRecruiter first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, ZipRecruiter has 1 phone number. It's not always clear what is the best way to talk to ZipRecruiter representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for ZipRecruiter. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ZipRecruiter. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.