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HBC Rewards (Canada) Customer FAQ

Top Answers & How-to Guides

What is HBC Rewards (Canada)'s Phone Number?

The question we are asked most often is about how to talk to HBC Rewards (Canada) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What if I have missing points or transactions on my account?

In cases of missing points or transactions on an HBC Rewards account, users should first review their recent transactions and...

How do I update my HBC Rewards account information?

To update HBC Rewards account details, log in to the website and access account settings where personal information like name...
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Program Overview

What are HBC Rewards?

HBC Rewards is a loyalty program from the Hudson's Bay Company that rewards customers for their purchases both in-store and...
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What benefits do I get as a HBC Rewards member?

HBC Rewards members can earn points on purchases at Hudson's Bay locations and online, redeeming them for various rewards like...
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Are there any additional fees or charges associated with HBC Rewards?

HBC Rewards in Canada does not usually charge fees to join or earn points. However, terms may apply when redeeming points for...
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Earning Points

Can I earn points for purchases made online?

Members of the HBC Rewards Program can earn points for online purchases at hbc.com, with points based on the total spent,...
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Can I earn HBC Rewards points when shopping at partner retailers?

Yes, customers can accumulate HBC Rewards points at select partner retailers in the HBC Rewards Program. It is essential to...
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Are there any special promotions for HBC Rewards members?

Members of HBC Rewards enjoy various exclusive promotions, such as bonus points events, special discounts, and seasonal offers,...
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Redeeming Points

What can I redeem my HBC Rewards points for?

HBC Rewards points can be redeemed for discounts on future purchases at Hudson's Bay, offering ten Canadian dollars off for...
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How do I redeem my HBC Rewards points online?

To redeem HBC Rewards points online, members need to log into their HBC Rewards account on the official website, select...
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Points Issues

Is there an expiration date for HBC Rewards points?

HBC Rewards points can expire if there is no account activity for 18 months. To keep points valid, members should earn or...
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Can I transfer my HBC Rewards points to someone else?

HBC Rewards points cannot typically be transferred to other individuals, as they are meant for personal use only. While...
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What if I have missing points or transactions on my account?

In cases of missing points or transactions on an HBC Rewards account, users should first review their recent transactions and...
Read more

Account Management

How do I update my HBC Rewards account information?

To update HBC Rewards account details, log in to the website and access account settings where personal information like name...
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What should I do if I forgot my HBC Rewards account password?

If one's HBC Rewards account password is forgotten, they can reset it by visiting the HBC Rewards website and selecting the...
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How can I check my HBC Rewards point balance?

To find out your HBC Rewards point balance, you can log into your account on the HBC website or app to view it on your...
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