© GetHuman Inc.

J. Crew Customer FAQ

Top Answers & How-to Guides

What is J. Crew's Phone Number?

The question we are asked most often is about how to talk to J. Crew customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about J. Crew customer service, get an answer now.
Contact J. Crew customer service

Recent J. Crew Customer Questions

Help me with my J. Crew customer service issue

Gift Card Usage

How Do I Use My J. Crew Gift Card for My Purchase?

You can use the J.Crew gift cards at any J.Crew store even with your phone orders. Select the item you want to purchase and use...
Read more

How Do I Send Someone a J Crew Gift Card?

Between holidays, birthdays or just-because days, a J Crew gift card is a great way to show someone you care. You can send an...
Read more

What Do I Do If My J. Crew Gift Card Balance Won't Load?

If you the balance of your J. Crew gift card won't display properly on the gift card balance checker, there are a few things...
Read more

How Do I Check the Balance on My J Crew Gift Card?

J Crew provides four ways for customers to find out the balance on gift cards. You can use their online options: gift card...
Read more

How Do I Request a Refund to a Gift Card from J. Crew?

If you need to return a J. Crew item you purchased with a gift card, you can get a refund applied to the gift card if you make...
Read more

How Do I Buy a Gift Card from J Crew?

Visit the J Crew website to buy a J Crew gift card and log in using an existing username and password. Go to the gift card...
Read more

Can I use multiple gift cards for a single purchase on J. Crew?

J. Crew permits the use of multiple gift cards for a single transaction, whether online or in-store. Customers entering gift...
Read more

Is J. Crew gift card redeemable in-store and online?

J. Crew gift cards can be used for purchases online and in-store. Customers can pay with the card during checkout or at the...
Read more

Can I use a J. Crew gift card to purchase items from the sale section?

Yes, J. Crew gift cards can generally be used for items in the sale section both online and in stores. Shoppers should verify...
Read more

How long is a J. Crew gift card valid for?

J. Crew gift cards are valid for five years from the purchase date, applicable to both physical and digital cards. Funds do not...
Read more

Payments and Policies

What are the accepted payment methods on J. Crew?

J. Crew accepts various payment methods, including major credit cards like Visa and MasterCard, along with PayPal, gift cards,...
Read more

What is J. Crew's return policy for regular items?

J. Crew permits returns of regular items within thirty days of purchase, requiring items to be unworn and tagged. Customers can...
Read more

What is J. Crew's return policy for sale items?

J. Crew has a specific return policy for sale items which allows returns within usually thirty days of purchase, provided items...
Read more

Shipping and Sizing

Does J. Crew offer international shipping?

J. Crew does offer international shipping, allowing customers outside the U.S. to access their products. Shipping details vary...
Read more

What is J. Crew's size guide for clothing?

J. Crew has a detailed size guide for their clothing, featuring measurements for tops, bottoms, dresses, and outerwear. The...
Read more
We look to the J. Crew issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
J. Crew issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!