JustFly Customer FAQ

Refunds for flights due to illness depend on the airline's policy and ticket type. Generally, if you have purchased a refundable ticket, you can request a refund directly through the airline. If it's a non-refundable ticket, some airlines may offer credit for future travel or may allow changes for a fee. It’s best to check the specific airline’s policies regarding illness and refunds.

You should receive your flight confirmation via email shortly after booking your flight with JustFly. If you do not see it in your inbox, please check your spam or junk folder. If you still can't find it, there is a link to the most up-to-date contact information right here on this page that you are viewing.

To change a passenger's name in a booking, you typically need to reach out directly to the airline or JustFly customer support for assistance. There may be specific procedures and potential fees associated with this change, depending on the airline's policies.

For a refund due to a canceled flight, you should initiate the process according to our policies. Typically, you can request a refund directly through the JustFly website or manage your booking section. Check if you meet the eligibility criteria for a refund and follow the prompts to submit your request.

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