© GetHuman Inc.

Snapchat Customer FAQ

Top Answers & How-to Guides

How do I Contact Snapchat Customer Service?

The question we are asked most often is about how to talk to Snapchat customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I recover a hacked account on Snapchat?

If your Snapchat account has been hacked, don't panic. Contact Snapchat Support by filling out a form with your username,...

How do I recover my Snapchat account?

If you deactivated your Snapchat account, you can reactivate it within 30 days by logging back in using the app. After 30 days,...
Ask any question you have about Snapchat customer service, get an answer now.

Recent Snapchat Customer Questions

i forgot my snapchat password.

To reset your Snapchat password, open the app and tap on "Forgot your password?" on the login screen. You can choose to receive a reset link via email or a verification code via SMS, depending on the information associated with your account. Follow the prompts to set a new password.
Asked Aug 26, 2025 8:09 PM

how do i get my snapchat locked account back

If your Snapchat account is locked, you can try to unlock it by visiting the “Support” section on the Snapchat website. Follow the steps to recover or unlock your account. If your account was locked due to suspicious activity, it may take time to regain access. Ensure that you have complied with Snapchat's guidelines to prevent future locks.
Asked Aug 20, 2025 12:12 PM

how fo i recover my locked snapchat account

To recover a locked Snapchat account, you'll need to follow the process provided by Snapchat. Typically, you can try resetting your password through the app. Go to the login screen, click on “Forgot your password?”, and follow the prompts. If your account is still locked after this, check your email for any messages from Snapchat with further instructions. Look for the link to the most up-to-date contact information on this page if you need additional support.
Asked Aug 20, 2025 11:48 AM

It won’t allow me to delete my account

If you are having trouble deleting your Snapchat account, ensure you are following the correct process. Go to the "Delete My Account" page on Snapchat’s website. You need to enter your username and password. After logging in, follow the prompts to confirm your account deletion. If the issue persists, it could be related to connectivity or account status. Check for any notifications or prompts within the app that may provide further guidance.
Asked Aug 19, 2025 3:57 PM

I can’t have access to my Snapchat account

If you can't access your Snapchat account, try resetting your password through the app or website. Follow the prompts for account recovery. If you've forgotten your username or email, follow the instructions for locating your account. If you're still experiencing issues, the most up-to-date contact information is available right here on this page for further assistance.
Asked Aug 15, 2025 6:47 PM

Help me with my Snapchat customer service issue

Account Recovery

How do I recover a hacked account on Snapchat?

If your Snapchat account has been hacked, don't panic. Contact Snapchat Support by filling out a form with your username,...

How do I recover my Snapchat account?

If you deactivated your Snapchat account, you can reactivate it within 30 days by logging back in using the app. After 30 days,...

App Functionality

Why is my Snapchat not working?

So your Snapchat stopped working? No problem. We've researched the most common issues and came up with the best ways to fix...

How do I update my Snapchat app?

To update the Snapchat app, one should visit their device's app store, searching for Snapchat. If an update exists, an update...

Snapstreak and Chats

What do I do if my Snapstreak disappeared on Snapchat?

You and your friends work hard to build your Snapstreaks. So what do you do when you lose your streak? Here's how you can...

Is it possible to delete a chat conversation on Snapchat?

Users can delete a chat conversation on Snapchat by going to the chat section, holding the desired conversation, and choosing...

Can Snapchat messages be recovered after deletion?

Snapchat messages are designed to disappear after viewing, making them unrecoverable once deleted. If a message is deleted...

Account Management

Can I change my email address associated with my Snapchat account?

Users can indeed update the email linked to their Snapchat account. This involves logging into the app, accessing the profile...

How can I block someone on Snapchat?

To block someone on Snapchat, a user must access the Friends screen, locate the person by searching or scrolling, press and...

Features and Usage

What are Snap Maps and how do I use them?

Snap Maps is a Snapchat feature that displays friends' locations and public events on a map. Users can share their location,...

What are Snapchat filters and how do I use them?

Snapchat filters are overlays that enhance photos and videos, allowing users to express their creativity. To use them, open the...

Snaps and Stories

Is it possible to save snaps without sending them?

Snapchat allows users to capture and save Snaps without sending them by using the Snap Camera. Users can save their Snaps to...

What is the difference between a Snap and a Story on Snapchat?

A Snap is a private photo or video sent to friends that disappears after viewing, while a Story is a collection of Snaps...
We look to the Snapchat issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Snapchat issues reported to GetHuman

Chat with an Expert Instead

We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $5 one-week trial membership and get help from a real support technician now.
Talk To An Expert

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!