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XPO Logistics Customer FAQ

Top Answers & How-to Guides

What is XPO Logistics's Phone Number?

The question we are asked most often is about how to talk to XPO Logistics customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent XPO Logistics Customer Questions

Need Bill of Lading from a shipment that was delivered

We'd be happy to help, but unfortunately we can't directly provide those documents here. Usually, the Bill of Lading can be obtained from the party who organized or conducted the shipment. If that was XPO Logistics, you would need to reach out to them directly, preferably through the contact info or facilities used when initiating the shipment. They should be able to provide you with the necessary details and paperwork. Always ensure to have your shipment details such as tracking number, pickup/delivery dates, etc. readily available to expedite the process.
Asked Mar 11, 2024 7:14 PM

Help me with my XPO Logistics customer service issue

Services Offered

What services does XPO Logistics offer?

XPO Logistics offers diverse supply chain services, including transportation, warehousing, and last-mile delivery. They utilize...

Can XPO Logistics handle international shipping?

XPO Logistics is well-equipped for international shipping, offering a variety of services and transportation modes, including...

What industries does XPO Logistics specialize in?

XPO Logistics provides a wide array of services tailored to various industries, including transportation and supply chain...

What types of equipment and technology does XPO use for logistics?

XPO Logistics employs various advanced equipment and technology to optimize logistics, including telematics for real-time...

Technology and Tools

Where are the locations of XPO Logistics warehouses?

XPO Logistics maintains a comprehensive network of warehouses and distribution centers globally, strategically located...

What is XPO Connect and how does it work?

XPO Connect is a digital platform by XPO Logistics that enhances logistics and supply chain processes for shippers and...

Shipping and Delivery

What is the average delivery time for XPO Logistics?

Delivery times with XPO Logistics vary based on service type, distance, and shipment details. Standard freight typically takes...

Can I schedule a pickup with XPO Logistics?

Customers can schedule a pickup with XPO Logistics through their online platform, entering shipment details, pickup location,...

What should I do if my shipment is delayed?

When faced with a shipment delay, checking the latest tracking details from XPO Logistics can provide valuable insights. If...

How does XPO Logistics handle temperature-sensitive shipments?

XPO Logistics has specialized methods for managing temperature-sensitive shipments, ensuring products stay within necessary...

Pricing and Payment

What is the pricing structure for XPO Logistics services?

XPO Logistics uses a complex pricing model that varies with service type, shipment nature, and client contracts. Rates depend...

What are the accepted payment methods for XPO Logistics?

XPO Logistics accepts various payment methods, including credit and debit cards, electronic funds transfers, and invoicing...

Are there any minimum weight or volume requirements for shipments?

XPO Logistics enforces minimum weight and volume standards for shipments, varying by service type. Typically, LTL shipments...

Claims and Feedback

What is the process for filing a claim for lost or damaged shipments with XPO?

When filing a claim for lost or damaged shipments with XPO Logistics, customers must collect shipment details, check the claims...

How can I provide feedback on XPO Logistics services?

Customers and partners can share their feedback on XPO Logistics services through various channels, particularly their official...
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XPO Logistics issues reported to GetHuman
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