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Go2Bank Customer FAQ

Top Answers & How-to Guides

What is Go2Bank's Phone Number?

The question we are asked most often is about how to talk to Go2Bank customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My AccountNow Account?

Many AccountNow prepaid debit card customers love the benefits of alternative banking without the hassles of bigger banks. If...

How Do I Reset My AccountNow Password?

AccountNow is a financial services company offering prepaid accounts to people turned away by other banks. Signing up with the...
Ask any question you have about Go2Bank customer service, get an answer now.

Recent Go2Bank Customer Questions

i have tried unsucessfully to log in and it keeps saying your account is locked

If your Go2Bank account is locked due to multiple unsuccessful login attempts, it's for your security to prevent unauthorized access. The typical practice for many banking institutions is to unlock the account after a certain period of time. If your account continues to remain locked, we advise you to reach out directly to Go2Bank's customer service department. They'll be able to look at your specific case and guide you through the steps to unlock your account, ensuring you regain access in a safe and secure manner.
Asked Mar 18, 2024 2:56 AM

I misplaced my debit card and I was wondering if I would be able to transfer my funds to another go2bank card that i have

Yes, you can transfer your funds to another Go2Bank card that you own. If you log into your Go2Bank app or online account, you can transfer funds between your cards. It's a straightforward process; simply select the account you want to transfer funds from and then the account you want to transfer them to, input the amount, and finalize the transfer. However, don’t forget to report the misplaced card as lost or stolen to Go2Bank to prevent unauthorized transactions.
Asked Mar 5, 2024 10:43 PM

Have been talking to a person about an approved loan. I was told to pay 100 by putting it on a new go2bank card and call back at 5313332752. Is this legit or a scam

It appears this could be indicative of a scam. Go2Bank would never ask you to pay money upfront or provide sensitive data over the phone to get a loan approval. Always be wary of unsolicited contacts and never share personal or financial information this way. Please report this to official Go2Bank support channels immediately so they can further investigate and take the necessary action. Always ensure you are communicating with Go2Bank through their official website or app. Stay safe and remember, if it seems too good to be true, it probably is.
Asked Mar 1, 2024 3:00 PM

Help me with my Go2Bank customer service issue

Account Recovery

How Do I Recover My AccountNow Account?

Many AccountNow prepaid debit card customers love the benefits of alternative banking without the hassles of bigger banks. If...

How Do I Reset My AccountNow Password?

AccountNow is a financial services company offering prepaid accounts to people turned away by other banks. Signing up with the...

Dispute and Transactions

How Do I File a Dispute with AccountNow?

If you see a suspicious charge on your Account Now credit card balance, you have the right to file a dispute with the company....

Can I transfer money from my AccountNow card to my bank account?

Transferring funds from an AccountNow card to a bank account often depends on the card provider's policies. Users typically log...

What should I do if my Go2Bank card is declined?

If your Go2Bank card is declined, first check your available balance to ensure sufficient funds. Ensure correct entry of card...

Fees and Limits

What is the daily ATM withdrawal limit for AccountNow cards?

Go2Bank has a specific daily ATM withdrawal limit that may change based on the account type or agreements. It is best to check...

What fees are associated with using an AccountNow card?

Using an AccountNow card involves several possible fees, including a monthly maintenance fee, an activation fee, and charges...

What are the monthly fees for Go2Bank?

Go2Bank typically has a monthly fee around $5, which can be waived by receiving a direct deposit of at least $500 monthly....

Account Features

How long does it take for a direct deposit to be credited to my AccountNow card?

Generally, direct deposits to a Go2Bank account become available within one to two business days after initiation. Factors such...

Can I use my AccountNow card for online purchases?

Go2Bank allows its account holders to make online purchases using their associated card, provided the merchant accepts debit...

What are the requirements to open an AccountNow card?

To open an AccountNow card, applicants generally need to be at least eighteen years old, have valid ID, provide a Social...

What are the benefits of using a Go2Bank account?

A Go2Bank account offers numerous advantages, including mobile banking for easy access to funds, direct deposit that provides...

Can I use my Go2Bank card internationally?

Yes, the Go2Bank card can be used internationally wherever Mastercard is accepted. Users should be mindful of possible foreign...

How do I check my balance with Go2Bank?

To check a balance with Go2Bank, users can either log into the mobile app or the website using their credentials. Additionally,...
We look to the Go2Bank issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Go2Bank issues reported to GetHuman
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