AirAsia Customer FAQ

To book a flight with a mix of economy class for the first leg and business class for the second leg on AirAsia, you can start by searching for your desired route and travel dates on the AirAsia website. Select the economy class fare for the first leg, and then look for the option to add a second leg to your trip. Choose the business class option for the second leg during the booking process. Ensure you review the details before confirming your booking.

If you can't find an option to reschedule your flight, it may be due to the specific fare conditions of your ticket or system limitations. Ensure you’re logged into your account and that you’re looking at the correct flight details. Rescheduling may not be available for all flight types. Please check for any relevant notices or updates about your flight on the website.

Your booking number, also known as a PNR (Passenger Name Record), is typically provided in your booking confirmation email or SMS after you complete a reservation. You can also find it by logging into your AirAsia account on the website or mobile app. Look for your flight details in the "My Bookings" section. If you are unable to locate it, please refer to your confirmation documents.

If your son has a connecting flight in India, he may need a transit visa depending on the duration of his layover and whether he will leave the airport. Transit visa requirements can vary based on nationality and specific circumstances. It’s essential for travelers to check the latest regulations for transit visas as these can change. We recommend verifying the visa policy through official resources or directly referencing the appropriate embassy or consulate for the most accurate and up-to-date information.

To change the name on a ticket with AirAsia, you typically need to request this change online through the AirAsia website or app. There may be specific requirements or fees associated with the name change, depending on the fare conditions of your ticket. Please ensure the name change is made well before your departure date for a smoother process. Always check the specific guidelines for your ticket type.