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Amazon UK Customer FAQ

Top Answers & How-to Guides

What is Amazon UK's Phone Number?

The question we are asked most often is about how to talk to Amazon UK customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Amazon UK customer service, get an answer now.

Recent Amazon UK Customer Questions

Why can i not buy a kindle book

There could be several reasons why you are unable to purchase a Kindle book. Possible issues include payment method problems, restrictions based on your account region, or the book being temporarily unavailable. Make sure your payment information is up to date and that there are no restrictions on your account. Additionally, check if the Kindle book is still being offered in your location.
Asked May 30, 2025 10:17 PM

How do I email Amazon UK to ask what information they store about me and my account

We cannot provide an email address, but there is a link to the most up-to-date contact information right here on this page for you to reach out to Amazon UK regarding your account information.
Asked May 4, 2025 8:14 AM

help me log into my account which is locked due to excessive attempts

If your account is locked due to excessive login attempts, please wait a short period before trying again. Typically, accounts are automatically unlocked after a specific duration. If you're still unable to access your account, please follow the link provided on this page for the most up-to-date contact information for further assistance.
Asked Apr 12, 2025 6:42 PM

I would like to purchase a movie on amazon prime video and watch on my TV

To purchase a movie on Amazon Prime Video and watch it on your TV, open the Prime Video app on your smart TV or streaming device. Browse or search for the movie you want to buy. Once you find it, select the option to purchase or rent the movie. After the transaction is complete, you'll be able to access and watch the movie from your library on the Prime Video app. Make sure your TV is connected to the internet to stream the content.
Asked Feb 1, 2025 10:57 AM

I tried to cancel item before dispatch but it shipped, please cancel it or I will refuse delivery

Once an item has shipped, we are unable to cancel it. If you wish to refuse delivery, you can do so once it arrives. The item will then be returned to us, and you will receive a refund once the return is processed. Be sure to check the returns policy for more information on how this works.
Asked Dec 2, 2024 11:05 PM

Help me with my Amazon UK customer service issue

Order Tracking and Issues

How do I track an order with Amazon UK?

If you ordered something from Amazon UK and want to make sure that you are home when the package is delivered, here's how you...

How do I cancel an order with Amazon UK?

To cancel an Amazon UK order, sign in to your account, go to "Your Orders", select the order, and click "Cancel order." If...

How do I get help with a problem with an order from Amazon UK?

If you have an issue with your Amazon UK order, don't fret. We've discovered the best and fastest ways to get this issues...

How do I return something to Amazon UK?

Most items purchased on Amazon UK can be returned within 30 days as long as they are undamaged and unused. Different products...

What should I do if my item arrives damaged?

If an item arrives damaged from Amazon UK, take photos of the damage and packaging for documentation. Then, log into your...

Payments and Refunds

How Do I Get a Refund from Amazon UK?

To get a refund from Amazon UK, sign in and access your orders, choose the item, and request a return. Select a reason and...

What payment methods does Amazon UK accept?

Amazon UK offers numerous payment options, primarily accepting credit and debit cards like Visa, MasterCard, American Express,...

How do I change my payment method for an order?

To modify the payment method for an order on Amazon UK, a user must log in to their account, head to "Your Orders," find the...

Can I save my payment information for future purchases?

Customers can save their payment details on Amazon UK for future purchases, simplifying the checkout experience. This...

Delivery Options

What are the delivery options for Amazon UK?

Amazon UK provides a range of delivery options, including Standard Delivery, One-Day Delivery, and Same-Day Delivery in select...

How long does it take for Amazon UK to deliver an order?

Delivery times on Amazon UK vary by factors like shipping method, seller, and location. Standard delivery typically takes one...

Can I change the delivery address for my order?

Customers can change their delivery address on Amazon UK if the order has not yet shipped by accessing "Your Orders." Once...

Ordering and Restrictions

Can I order from Amazon UK if I'm outside the UK?

Customers located outside the UK can indeed place orders through Amazon UK, but they should verify if items are available for...

Can I gift wrap my order on Amazon UK?

Amazon UK allows customers to select gift wrapping for eligible items during checkout, enhancing the personal touch with a...

Is there a minimum order requirement on Amazon UK?

Amazon UK generally allows customers to place orders for single items without a minimum requirement, though some sellers may...

What are the conditions for Amazon UK gift cards?

Amazon UK gift cards have specific terms including various purchase amounts, delivery options, and unlimited expiration. They...

Is there a limit on how many items I can return at once?

Amazon UK does not enforce a strict limit on returns, but it may vary by seller's policy. Customers should return items in...

Amazon Prime and Offers

What are the benefits of Amazon Prime membership in the UK?

Amazon Prime membership in the UK provides numerous advantages, including free next-day delivery, access to Prime Video and...

Does Amazon UK offer a price match guarantee?

Amazon UK does not provide a formal price match guarantee but aims to maintain competitive pricing. Prices can change...
We look to the Amazon UK issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Amazon UK issues reported to GetHuman
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