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American Express Customer FAQ

Top Answers & How-to Guides

What is American Express's Phone Number?

The question we are asked most often is about how to talk to American Express customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Add an Authorized User to My American Express Account?

If you have an American Express account and you want to add other people to your account as authorized users, the procedure is very...

What Do I Do If My American Express Account Is Locked?

If your American Express account has been locked, the company may have locked it because of suspected fraud or a past-due bill. To...
Ask any question you have about American Express customer service, get an answer now.

Recent American Express Customer Questions

How can I change my bill due date on my Amex account to one that works better for me?

You can change your bill due date by logging in to your American Express account online or through the Amex App. After logging in, navigate to the "Account Services" tab and select "Payment & Credit options". From there, choose "Change Payment Due Date". Please note that not all billing cycles are available. The changed date must be at least 20 days after the closing date of the current billing cycle and up to 51 days away. Changes may not apply until your next statement, and you can only change your payment due date once every three months.
Asked Mar 21, 2024 12:14 AM

I am currently in Chile & believe my Amex card may have been compromised. How do I contact Amex from here!

If you suspect fraudulent activity on your American Express card, you can contact American Express directly by calling their international collect number +1-336-393-1111. To avoid international charge, they suggest the best way is to call through the local operator. Make sure you have your card details with you when you call in order to expedite the process. They are available 24/7 to assist you. Please remember it's important to report any suspected fraudulent activity as soon as possible.
Asked Mar 13, 2024 8:02 PM

Help me with my American Express customer service issue

Gift Card Questions

How Do I Check the Balance on My American Express Gift Card?

You can check the balance of a gift card online by logging into your account on the American Express website and navigating to the...

How Do I Buy a Gift Card from American Express?

Customers can purchase a traditional gift card or a digital gift card from American Express. To purchase a card, visit the American...

How Do I Send Someone a American Express Gift Card?

When you want to send someone an American Express gift card, you can do so within minutes by buying a digital card online and having...

How Do I Use My American Express Gift Card for My Purchase?

The first step is to activate your card first by calling the toll-free number. To use the card in-store, simply swipe the card and...

How Do I Request a Refund to a Gift Card from American Express?

Gather information about your purchase to request a refund to a gift card from American Express. Log in to your American Express account,...

What Do I Do If My American Express Gift Card Balance Won't Load?

If you checked the balance of your American Express gift card and found that it wouldn't load, or that it loaded the wrong balance,...

Credit Card Management

How Do I Check the Status of My American Express Application?

When applying for a new loan or credit card from American Express, you can go online, call American Express or visit your financial...

How Do I Sign Up for American Express Credit Card?

You've done your research and decided American Express has the best card for your needs. Applying online, over the phone or by responding...

How Do I Close My American Express Credit Card?

If you are looking at reducing your overall debt and taking more control of your finances by closing your American Express card, the...

How Do I Get a Replacement Card from American Express?

If your American Express card was lost, damaged, or stolen, you should order a replacement card as soon as possible. You can do so...

How Do I Request an Extension on My American Express Credit Card Bill?

There are several ways to get an extension for your American Express credit card bill. You can take advantage of the company's 25-day...

How Do I Setup Autopayment for My American Express Credit Card?

As an American Express cardholder, you may be exploring autopayments to streamline your monthly payments. You can set up autopayments...

How Do I Pay My Bill with American Express?

This article discusses the steps needed to pay your American Express credit card. In addition, it offers assistance with making a payment...

How Do I Report My American Express Credit Card Lost or Stolen?

When you've noticed that your American Express card is lost or stolen, there are steps you can take to report the loss and protect...

What Are Some Reviews for American Express Credit Card?

When shopping for a new credit card, you want to know what other users have to say. American Express is a widely known credit card...

How Do I Select Paperless Bills with American Express?

American Express cardholders are walked through the steps of enrolling in paperless billing online. Cardholders are provided step-by-step...

What Do I Do If My American Express Account Is Locked?

If your American Express account has been locked, the company may have locked it because of suspected fraud or a past-due bill. To...

How Do I Update My Mailing Address on My American Express Account?

American Express provides a variety of financial services to corporations, small businesses, consumers and travelers. It is one of...

How Do I Recover My American Express Account?

American Express is an international company that manages payments and provides financial services such as credit cards and traveler's...

Credit Card Features

Which Business Credit Card Is Best for Traveling?

Business credit cards can be used to purchase travel, protect business travelers, and earn both companies and employees rewards. In...

Which Credit Card Has the Best Cash Back?

Cash back credit cards offer a way to save money. Consumers should be aware of fees and high interest rates, however, which can offset...

Which Credit Card Companies Have the Best Customer Satisfaction?

Customer satisfaction with credit card companies depends on many factors, but it is clear that some companies, such as American Express...

Which Credit Card Is Best for Traveling?

There are several factors that contribute to the usefulness of a credit card while traveling. These include loyalty point bonuses,...

What Are the Benefits of Having an American Express Credit Card?

There are numerous benefits associated with holding an American Express credit card, which can enhance the financial experience for Another significant advantage is the access to exclusive events and experiences. American Express often partners with various entertainment and lifestyle brands to provide cardholders with unique opportunities, such as presale tickets to concerts, special access to events, and exclusive dining experiences. This aspect can greatly enhance the lifestyle benefits of being an American Express cardholder. American Express credit cards also come with robust travel benefits. Many cards offer travel insurance, which may cover trip cancellations, lost luggage, and other travel-related issues. Cardholders can also enjoy perks such as airport lounge access, no foreign transaction fees, and car rental insurance, making traveling more convenient and enjoyable. Furthermore, American Express emphasizes customer service and support. Cardholders can often reach knowledgeable representatives easily, and the company provides various online and mobile tools for managing accounts. Lastly, certain American Express cards offer purchase protection, extended warranties, and fraud detection, providing peace of mind for cardholders when making transactions. Overall, having an American Express credit card can provide a wealth of benefits tailored to enhance spending, travel, and customer experience....

What Is the Annual Fee for American Express Credit Cards?

The annual fee for American Express credit cards can vary significantly depending on the specific card and its associated benefits. For example, cards such as the American Express Platinum Card typically have higher fees due to the luxury perks and services they provide, including access to airport lounges, travel insurance, and concierge services. On the other hand, more basic cards like the American Express Blue Cash Everyday Card may offer fewer benefits with a lower or no annual fee. It is advisable for potential cardholders to carefully review the specific terms and conditions associated with each card, which can be found on the American Express website. This allows individuals to determine which card best fits their financial needs and lifestyle, along with the corresponding annual fees....

What Are the Different Types of Membership Rewards Cards?

American Express offers a variety of Membership Rewards cards, each designed to cater to different spending habits and preferences. One prominent option is the American Express Green Card, which is well-suited for individuals who frequently dine out and travel. This card allows cardholders to earn points on restaurant purchases and travel-related expenses. Another popular choice is the American Express Gold Card, which offers enhanced earning possibilities for dining, supermarkets, and other everyday spending. This card is often favored by food lovers and frequent grocery shoppers. For those who travel extensively, the American Express Platinum Card is an excellent choice. It offers numerous travel benefits, such as access to airport lounges, travel insurance, and enhanced point earning on flights and hotel stays. Additionally, there is the American Express Business Gold Card, designed specifically for business owners, providing points for various business-related expenses. Lastly, there are options tailored for premium users, such as the American Express Centurion Card, often referred to as the "Black Card." This card is exclusive and offers unparalleled benefits, but it requires an invitation to apply. Overall, American Express provides a diverse range of Membership Rewards cards, allowing individuals to select one that aligns with their spending habits and lifestyle. For more detailed information on each card's specific benefits, it is best to visit the current American Express website....

Rewards and Offers

How to Earn Travel Miles Without Traveling?

There are multiple ways to earn airline miles without flying anywhere. Using credit cards, participating in dining programs, and taking...

What's the Best Airline Travel Credit Card?

Airline mileage credit cards can help travelers save money on travel costs while also offering travel perks and privileges that make...

Credit Card Comparisons

Which Business Credit Card Companies Have the Best Customer Satisfaction?

Business credit card needs vary, so it is important to find a card that is a good fit. Business credit cards often provide integration...

Rewards and Points

How Do I Redeem My Points with American Express?

As an American Express cardholder and rewards member, you want to make sure you know how to redeem points and what redemption options...

How Do I Use My Points to Pay My Bill with American Express?

As an American Express cardholder, you can use points to pay your monthly bill. Log into your account on your computer or mobile app...

How Do I Check My Points Balance with American Express?

Shopping with your American Express card can generate rewards if your card is a reward card. Earning a point for each dollar you spend...

How Do I Start Gaining Points with American Express?

If you want a credit card with a good rewards program, American Express is known for its rewards program. Not every American Express...

How Do I Use My American Express Rewards Points to Pay My Current Bill?

Using your American Express rewards points to make payments is pretty straightforward once you link your card to your PayPal wallet....

Customer Service and Issues

Why Was My American Express Credit Card Declined?

If you are an American Express cardholder and your card was declined, there are several issues that could have caused the situation....

How Do I Report Fraud to American Express?

If you suspect there's been a fraudulent purchase on your American Express account, you should first make sure the transaction wasn't...

How Do I Dispute a Charge with American Express?

If you see a charge you don't recognize on your American Express account, you can get the matter resolved by disputing the charge....

Do American Express Credit Cards Have the Highest Customer Satisfaction?

American Express continues to lead the pack in overall customer satisfaction for credit cards. Taking the top spot in the JD Power...

How Do I Increase My Credit Limit on My American Express Card?

American Express is a multinational payments company. American Express credit cards are an ideal choice for individuals, small businesses,...

How Do I Add an Authorized User to My American Express Account?

If you have an American Express account and you want to add other people to your account as authorized users, the procedure is very...

How Does Closing My American Express Card Affect My Credit Score?

This article discusses credit scores and how closing an American Express card can impact a consumer's credit. It also explains the...

How Do I Change My Online Username with American Express?

Your American Express card and online account have different user Ids. The only way to change the user ID on your online American Express...

How Do I Change My Online American Express Username?

This short article will walk you through all the steps you need to take in order to change your American express user name.
We look to the American Express issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
American Express issues reported to GetHuman
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