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Amtrak Customer FAQ

Top Answers & How-to Guides

What is Amtrak's Phone Number?

The question we are asked most often is about how to talk to Amtrak customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Amtrak customer service, get an answer now.

Recent Amtrak Customer Questions

can you claim mile/points after travel? even if were not a member when you booked the ticket?

Yes, you can claim points for travel completed up to 30 days before enrolling in the Amtrak Guest Rewards program.
Asked Jul 3, 2024 12:43 PM

can you claim mile/points after travel?

Yes, you can claim missing points for travel completed within the last 120 days by logging into your Amtrak Guest Rewards account and submitting a request.
Asked Jul 3, 2024 12:40 PM

Train from Santa Barbara to surf station in Lompoc

Amtrak’s Pacific Surfliner route serves Santa Barbara, but there is no direct stop at Surf station in Lompoc. Instead, you can take the Pacific Surfliner to Goleta or Guadalupe and arrange alternative transportation from there.
Asked Jun 25, 2024 1:03 AM

where do I catch train in San Francisco to go to Los Angeles and do I need a reservation

In San Francisco, you can start your journey to Los Angeles by taking a bus to the Emeryville Amtrak station, where you will board the train. Yes, reservations are required for Amtrak trains.
Asked Jun 22, 2024 9:25 PM

Leaving from Niagra Falls Canada by train, do we have to depart the train with luggage, then back on after border inspection

No, you do not have to depart the train with your luggage for border inspections when you travel from Niagara Falls, Canada on Amtrak. The inspection process is handled on the train by U.S. Customs and Border Protection officers. However, it's important to note that all required travel documents such as a passport should be readily available for inspection. Please keep in mind that a Canadian departure tax may apply.
Asked Jun 20, 2024 4:36 PM

Help me with my Amtrak customer service issue

Reservations and Cancellations

How Do I Get a Refund from Amtrak?

Amtrak provides rail service connecting most of the United States and Canada, so the necessity to provide refunds is part of...

How Do I Cancel My Amtrak Reservation?

If you booked a trip on Amtrak, and your plans have changed, you can cancel your reservation and request a refund or an...

How Do I Change the Date of My Amtrak Reservation?

If you made a reservation with Amtrak and you need to change the date of your trip, you should easily be able to do so. You can...

How Do I Make a Reservation for Amtrak?

To travel on an Amtrak train, it is best to make a reservation in advance of your trip. There are three different ways you can...

What is the refund policy for unused Amtrak tickets?

The refund policy for unused Amtrak tickets depends on the ticket type. Refundable tickets may allow full refunds before...

Are there options for making group reservations on Amtrak?

Amtrak does provide group reservation options for ten or more travelers, which can be ideal for schools and families. It is...

Travel Policies

Do Kids Need ID to Travel on Amtrak?

Amtrak has specific requirements for minor passengers. Typically, ID isn't required for minors under 15 if they're traveling...

What is the baggage policy for Amtrak?

Amtrak allows each passenger to check two bags for free, weighing up to fifty pounds each, plus one carry-on bag of twenty-five...

Can I bring my pet on Amtrak?

Amtrak permits pets under twenty pounds to travel on designated routes in carriers that meet size specifications. Only one pet...

What is the maximum weight and size limit for carry-on luggage?

Amtrak allows passengers to carry two pieces of luggage weighing up to fifty pounds each, not exceeding 28 x 22 x 14 inches in...

What is the policy for traveling with bicycles on Amtrak?

Amtrak has varying bicycle travel policies depending on the specific routes. Some allow bicycles, permitting either a...

Can I bring my own food and drinks on board?

Passengers are welcome to bring their own food and drinks on Amtrak trains, but there are restrictions, particularly regarding...

Travel Tips

Are there any discounts available for senior citizens?

Amtrak provides a ten percent discount on standard fares for senior citizens aged sixty-two and older. This offer applies to...

How early should I arrive at the station before the departure time?

Passengers should arrive at least 30 minutes before departure for Amtrak services, allowing time for check-in and boarding. For...

Amenities and Services

Are there power outlets available on the trains?

Amtrak trains typically offer power outlets for charging devices, but this can differ by service type and equipment. Most...

Are there Wi-Fi services available on Amtrak trains?

Amtrak offers Wi-Fi on select routes and trains, with long-distance services usually providing complimentary access. However,...

What amenities are offered in the different classes of service?

Amtrak provides various amenities in its classes of service, including Coach with comfortable seating and Wi-Fi, Business Class...
We look to the Amtrak issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Amtrak issues reported to GetHuman
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