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Assurance Wireless Customer FAQ

Top Answers & How-to Guides

What is Assurance Wireless's Phone Number?

The question we are asked most often is about how to talk to Assurance Wireless customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Find My Text Message History on My Assurance Wireless Account?

Assurance Wireless allows you to check your text message history. Even though you can't view the content of your text messages, you...

How Do I Recover My Assurance Wireless Voicemail Password?

If you need to recover your Assurance Wireless voicemail password, you have two options. You may ask for help from the customer service...
Ask any question you have about Assurance Wireless customer service, get an answer now.

Recent Assurance Wireless Customer Questions

Can’t login to my assurance wireless account online

If you're having trouble logging into your Assurance Wireless account online, make sure you're using the correct username and password. Check for any typos or errors in your credentials. If you continue to have issues, you may need to reset your password. Follow the prompts on the login page to do so. Additionally, ensure that your internet connection is stable and your browser is up to date.
Asked Jun 28, 2025 7:08 AM

How do I install the battery on my new phone I received. Looks like the battery wasn't installed?

To install the battery on your new phone, first locate the battery compartment, usually found on the back of the phone. Carefully remove the back cover if it's removable. Align the battery's connectors with those in the phone and insert it in the correct orientation. Ensure it fits snugly. If necessary, replace the back cover by snapping it back into place. Finally, power on the phone to ensure it’s working properly.
Asked Apr 24, 2025 4:59 AM

How do I Port my phone number

To port your phone number to Assurance Wireless, you need to provide your current carrier’s account number, a PIN or password (if applicable), and your personal information to verify your identity. You can initiate the porting process during the application for service or by contacting Assurance Wireless customer service. The process may take a few hours to a few days, depending on your current carrier. Ensure your current service is active until the porting is complete to avoid interruptions.
Asked Dec 29, 2024 5:07 AM

How do I port my phone number to assurance wireless

To port your phone number to Assurance Wireless, you need to provide your current carrier's account number and PIN, as well as the number you want to port. Ensure that your number is active with your current provider. You can start the porting process by enrolling in Assurance Wireless through the application or online. It’s important to keep your current service active until the porting is complete to avoid any disruption. After the request is submitted, it usually takes a few hours to a couple of days for the port to be completed.
Asked Dec 10, 2024 3:12 AM

Need help changing my address for application

To change your address for your Assurance Wireless application, please follow the instructions provided on their official website or in the application portal. There is typically a process for updating personal information, including your address.
Asked Nov 28, 2024 1:49 AM

Help me with my Assurance Wireless customer service issue

Phone Issues and Support

How Do I Block a Phone Number on My Assurance Wireless Phone?

Assurance Wireless is a free cell service that rides of Virgin Mobile's network. You can block messages from up to ten phone numbers...

How Do I Report My Assurance Wireless Phone Stolen and Request a Replacement?

This short article will explain the proper steps that you should taken when your Assurance Wireless phone is stolen and you need to...

What Do I Do If My Assurance Wireless Phone Was Lost or Stolen?

The Phone Replacement Offer is a program for customers that report their Assurance Wireless phones missing or stolen.Check out these...

Phone Activation and Setup

How Do I Port My Number to Assurance Wireless?

If you are a new Assurance Wireless user, you may want to port your phone number over so that your friends and family can reach you...

How Do I Activate My Assurance Wireless Phone and Plan?

If you need to Activate your Assurance Wireless Phone and Plan follow these helpful tips.

Can I use my own phone with Assurance Wireless?

In general, Assurance Wireless does allow customers to bring their own compatible phones to use with their service, but there are specific To determine if a specific phone is compatible, users can typically check device specifications, particularly focusing on the frequency bands and technologies supported by the phone. Assurance Wireless primarily operates on a GSM network and is powered by T-Mobile, so phones that work well on T-Mobile’s network are likely to be compatible. Once compatibility is confirmed, users will need to obtain a SIM card from Assurance Wireless in order to activate the service on their device. This process may require the user to provide their original phone’s International Mobile Equipment Identity (IMEI) number. After the necessary steps are completed, customers should be able to enjoy Assurance Wireless service on their personal device. For those seeking more precise guidance on compatibility and the activation process, it may be helpful to examine the official Assurance Wireless website. It is recommended to consult the most current resources available to ensure accurate and updated information related to bringing your own phone to Assurance Wireless....

Account Management

How Do I Find My Text Message History on My Assurance Wireless Account?

Assurance Wireless allows you to check your text message history. Even though you can't view the content of your text messages, you...

How Do I Recover My Assurance Wireless Voicemail Password?

If you need to recover your Assurance Wireless voicemail password, you have two options. You may ask for help from the customer service...

How Do I Re-Certify My Assurance Wireless Account?

If you are on the LifeLine program or any other government benefit program and using an Assurance Wireless program, you have to recertify...

Replacement and Upgrading

How long does it take to receive a replacement phone from Assurance Wireless?

The timeframe for receiving a replacement phone from Assurance Wireless can vary depending on several factors, including the specific...

What are the available options for upgrading my Assurance Wireless phone?

Assurance Wireless offers various options for customers who are considering upgrading their phones. First, it is important to note The first option is selecting a newer device from the selection available through Assurance Wireless. The company periodically updates its inventory of phones, providing customers with choices that may include smartphones, feature phones, or other mobile devices that meet different user needs. Interested customers should frequently visit the Assurance Wireless website to check for the latest available devices and any potential promotions or special offers on new phones. The second option is to bring an eligible phone from another carrier to Assurance Wireless, assuming the phone is unlocked. This allows customers to use their existing devices while still enjoying the benefits of Assurance Wireless services. It is essential for customers to verify that the phone they wish to bring is compatible with the Assurance Wireless network. Compatibility typically involves checking the frequency bands and operating systems as certain devices may not work seamlessly with the network. Customers are encouraged to explore the options on the official Assurance Wireless website, where they can find additional information about available upgrades, eligibility criteria, and compatibility requirements. This way, they can make informed decisions regarding upgrading their Assurance Wireless phone....

What happens if I go over my data limit on Assurance Wireless?

If a customer exceeds their data limit on Assurance Wireless, it is important to understand the implications for their service. Generally, Customers may also have the option to purchase additional data if they need it urgently. It is advisable for users to monitor their data usage regularly to avoid any surprises at the end of the monthly billing cycle. In addition, Assurance Wireless often provides tools and tips on their website to help customers track their usage efficiently and manage their data effectively. For further information on data limits, usage, or options available after exceeding the limit, users may want to visit the official Assurance Wireless webpage, as it contains comprehensive resources related to their service plans and policies....
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Assurance Wireless issues reported to GetHuman
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