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Chase Credit Cards Customer FAQ

Top Answers & How-to Guides

What is Chase Credit Cards's Phone Number?

The question we are asked most often is about how to talk to Chase Credit Cards customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What should I do if my Chase credit card is lost or stolen?

If a Chase credit card is lost or stolen, it is important to act fast by reporting the loss through the Chase online banking...

How do I reset my password for my Chase credit card account?

To reset a password for a Chase credit card account, visit the Chase website and look for the "Forgot Username or Password"...
Ask any question you have about Chase Credit Cards customer service, get an answer now.

Recent Chase Credit Cards Customer Questions

I applied for a credit card but got denied because of fraudulent concerns, what concerns exactly?

When an application is denied due to fraudulent concerns, it typically relates to discrepancies in the provided information, signs of identity theft, or unusual activity linked to your credit history. This may include mismatches in personal details, such as your name, address, or Social Security number, or if there are red flags, such as multiple applications in a short time frame. It's essential to review your credit reports for accuracy and ensure there are no signs of unauthorized accounts.
Asked Jul 15, 2025 12:13 AM

How do I figure out this charge on my account?

To figure out a charge on your Chase Credit Card account, review your transaction history through online banking or the mobile app. Look for any merchant details provided in the charge description. If still unclear, you can reach out to the merchant directly for more information. If the charge appears fraudulent or you have additional concerns, you may want to dispute the charge.
Asked Jul 7, 2024 2:11 AM

I paid on my bill on the 15th thru my bank, it cleared the bank, but hasn’t been apples to my credit card bill

Sometimes, there could be a delay between when your payment clears the bank and when it is reflected on your credit card account, often taking 2-3 business days. However, if it has been longer, it's possible there may be an issue. Double-check all your payment details, like the payee name and account number, to ensure they're accurate. If the problem persists, we recommend getting in touch with your bank and Chase Credit Cards to resolve the issue. They have the most up-to-date and detailed information about your payment status. Keep in mind that payment processing times can vary based on different factors, including the method of payment.
Asked May 24, 2024 7:04 PM

I signed up for an explorer card to get $300 off the cost of a ticket I am booking. Because I wasn't awarded the card immediately, I cannot get the discount. Therefore I want to cancel my application which is in process. How do I do that?

You can cancel your Chase Credit Card application by calling Chase's customer service line directly. The number can be found on Chase's website. However, it's important to note that there's no guarantee that the application can be cancelled if it's already being processed. It might still go through and then you'd have to close the account after it has been opened. Furthermore, cancelling a credit card application could potentially have a small negative impact on your credit score. For future instances, keep in mind that instant approval for credit cards isn't always guaranteed and processing times can vary.
Asked Apr 2, 2024 7:59 PM

Need to speak to a representative

Apologies, but as an assistant, I'm unable to help you connect directly with a representative. Please go to the Chase Credit Cards website or call the number on the back of your card to get assistance. They have customer service representatives available 24/7 to provide immediate assistance for any inquiries or issues you might have.
Asked Mar 13, 2024 12:29 AM

Help me with my Chase Credit Cards customer service issue

Application Process

How Do I Apply for a Chase Credit Card?

This article provides readers with the minimum requirements for applying for a Chase credit card and lists all the information...

Can I request a credit limit increase on my Chase credit card?

Yes, requesting a credit limit increase on a Chase credit card is possible either online or by phone. It is important to have a...

Benefits and Rewards

What are the benefits of having a Chase credit card?

Chase credit cards offer diverse rewards programs, travel benefits, protective features, and user-friendly online tools....

What rewards programs are associated with Chase credit cards?

Chase provides various rewards programs, notably the flexible Chase Ultimate Rewards program, where cardholders earn points for...

Credit Card Limits

What is the credit limit for a Chase credit card?

The credit limit for a Chase credit card depends on various factors such as card type, applicant creditworthiness, and...

Can I transfer a balance from another credit card to my Chase credit card?

Yes, a balance can be transferred from another credit card to a Chase credit card. Chase offers this option on many cards,...

Interest Rates and Fees

What is the interest rate on Chase credit cards?

Interest rates on Chase credit cards differ based on card type, borrower creditworthiness, and market conditions. Each card has...

What are the fees associated with a Chase credit card?

Chase credit cards carry various fees depending on the card type. Common fees include annual fees, which vary by card, late...

Payment Management

What happens if I miss a payment on my Chase credit card?

When a Chase cardholder misses a payment, they may face a late fee, increased interest rates, and a negative impact on their...

What options do I have for managing my credit card payments?

Chase Credit Cards offers multiple payment management options such as online payments via their website or mobile app,...

Statements and Online Access

Can I add an authorized user to my Chase credit card?

The primary cardholder can indeed add an authorized user to their Chase credit card account. This can be completed online by...

How can I view my credit card statements online?

To access credit card statements online, one can log into their Chase account via the website or mobile app and go to the...

Account Security

What should I do if my Chase credit card is lost or stolen?

If a Chase credit card is lost or stolen, it is important to act fast by reporting the loss through the Chase online banking...

How do I reset my password for my Chase credit card account?

To reset a password for a Chase credit card account, visit the Chase website and look for the "Forgot Username or Password"...
We look to the Chase Credit Cards issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Chase Credit Cards issues reported to GetHuman
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