Costco Customer FAQ

Unfortunately, once an order is placed for shipping, you cannot change it to pickup. However, you may return the shipped item and then place a new order for in-store pickup. For specifics on returning items or placing new orders, you can refer to the policy provided on the website.

To replace the primary cardholder on a Costco membership, you will need to bring the membership card, a death certificate, and a valid ID to your local Costco warehouse. The staff will assist you with updating the account to reflect the new primary cardholder.

To change the name of a secondary member on your Costco membership, you typically need to visit your local Costco warehouse or call member services. You will be required to provide the necessary identification and proof of relationship, if applicable. Policies may vary by location, so it’s advisable to check the specific requirements at your Costco.

To cancel a request to cancel an order, you will need to contact Costco's customer service. There is a link to the most up-to-date contact information right here on this page.

To update your phone number for online ordering at Costco, log into your account on the Costco website. Go to "My Account" and select "Account Details". There, you'll be able to edit your phone number along with other contact information. Make sure to save your changes before attempting to place an order. This way, the new phone number will be reflected on your orders.