Credit Karma Customer FAQ

If someone is using your information to create an account without your permission, we recommend taking steps to protect your identity. You should consider placing a fraud alert on your credit report and reporting the unauthorized use of your information to the relevant authorities. Please refer to the resources available on our site regarding identity theft and its resolution.

To access your free annual credit report from Credit Karma, you will need to log into your account. If you don’t have access to the original email used to create the account, you may have trouble recovering it. It’s essential to follow any account recovery options provided on the site to regain access. If you're unable to recover your account, you might consider creating a new account with a different email address to use Credit Karma’s services.

To find your old Credit Karma savings account, log in to your Credit Karma account and navigate to the "Accounts" section. Your savings account should be listed there if it's still active. If you need additional information on the status of your account, please refer to the resources provided on the website.

To reset your email and password, go to the login page and click on "Forgot email or password?" Follow the prompts to enter your information and receive a reset link via email. Follow the instructions in the email to create a new password. If you're having trouble, ensure you check your spam or junk folder for the reset email.

You can download your credit report from Credit Karma by logging into your account. Once logged in, navigate to the credit report section, where you will find options to view and download your report. Follow the prompts to download your credit report in your preferred format.