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Duke Energy (IN) Customer FAQ

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Outages and Safety

How do I report a power outage?

To report a power outage to Duke Energy Indiana, customers can use the online outage reporting tool on the Duke Energy website...
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How do I report a safety hazard related to power lines?

To report a safety hazard related to power lines, Duke Energy Indiana suggests providing specific details on their website....
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Billing and Payments

How can I sign up for paperless billing?

Customers wishing to enroll in paperless billing with Duke Energy Indiana can do so by logging into their online account on the...
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What are the accepted payment methods for my Duke Energy bill?

Duke Energy Indiana provides various payment options, including online payments through their website using bank accounts or...
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What are the different ways to pay my bill online?

Duke Energy Indiana provides various online bill payment options, including payments through their website and mobile app....
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What options are available for budget billing?

Duke Energy Indiana offers a Budget Billing program to help customers manage energy costs by establishing a predictable monthly...
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Energy Services

What services does Duke Energy offer in Indiana?

Duke Energy Indiana provides a range of electric utility services for residential, commercial, and industrial clients,...
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How can I set up service with Duke Energy?

To establish service with Duke Energy Indiana, one should visit their website for guidance on the process. Personal details,...
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What is the process for disconnecting my service?

To disconnect service with Duke Energy Indiana, customers typically need to gather their account details, make a formal...
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Energy Efficiency

What are the common causes of high energy bills and how can I reduce them?

High energy bills often stem from heating and cooling expenses, inefficient appliances, and lighting use. Improving insulation,...
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Where can I find information about energy-saving tips and resources?

Duke Energy Indiana provides numerous resources and tips to help customers save energy and lower utility costs. Information is...
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Where can I find information about energy efficiency audits?

Duke Energy Indiana provides information on energy efficiency audits through its official website, where customers can explore...
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Rates and Programs

Are there any available energy-saving programs or rebates?

Duke Energy Indiana features various energy-saving initiatives and rebates aimed at reducing energy usage and lowering bills....
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What are the current rates and tariffs for Duke Energy customers in Indiana?

Duke Energy Indiana offers various rates for residential, commercial, and industrial customers based on consumption patterns...
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Are there any community programs or initiatives sponsored by Duke Energy?

Duke Energy Indiana engages in numerous community initiatives that enhance local areas through sustainability, education, and...
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