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Fitbit Customer FAQ

Top Answers & How-to Guides

What is Fitbit's Phone Number?

The question we are asked most often is about how to talk to Fitbit customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Fitbit Account?

As a Fitbit user, you want to be able to log into your account and see your progress. When you cannot log into your account,...

How Do I Add a Second Fitbit to My Account?

Fitbit is a fun way to keep track of your wellbeing which is made easier by owning more than one device. Fitbit makes it...
Ask any question you have about Fitbit customer service, get an answer now.

Recent Fitbit Customer Questions

brand new fit bit wont give my notifications and weather

If your brand new Fitbit isn't providing notifications or weather updates, ensure that Bluetooth is enabled on your connected smartphone and that the Fitbit app permissions allow notifications. Additionally, make sure your device is connected to the internet and that the Fitbit app is up to date. Check the notification settings in the app to confirm that alerts are enabled for the relevant apps. Restarting both your Fitbit and smartphone can also help resolve connectivity issues.
Asked Jul 15, 2025 10:22 PM

Can I wear my Fitbit in the pool

Many Fitbit models are water-resistant and can be worn in the pool, but their suitability for swimming varies. For instance, Fitbit Charge series and Fitbit Swim are designed specifically for swimming, while others may have a water resistance rating that allows for light splashes or brief immersion. It's essential to check the specific model's water resistance rating and guidelines to ensure safe usage while swimming.
Asked Jul 4, 2025 8:02 PM

What does the message "feed me" mean on my Fitbit

The "feed me" message on your Fitbit typically indicates that your device is prompting you to log your food intake. This feature helps you track your nutrition and manage your dietary goals. You can use the Fitbit app to enter meals and snacks for more accurate tracking of your daily calorie consumption and nutrition.
Asked May 21, 2025 4:52 PM

versa 4 does not record sleep accurately

If your Fitbit Versa 4 is not recording sleep accurately, ensure that you wear it snugly on your wrist and that the settings for sleep tracking are enabled. Also, check for any software updates for your device, as these can improve tracking performance. If issues persist, restarting your device may help. Certain factors, like irregular sleep patterns or wearing the device too loosely, can affect the accuracy of sleep tracking.
Asked Apr 18, 2025 11:17 AM

Can I swim with Fitbit charge 6

Yes, the Fitbit Charge 6 is designed to be water-resistant and can be used for swimming. It can withstand depths of up to 50 meters, making it suitable for pool and open water swimming. However, be sure to clean it after exposure to chlorine or saltwater to maintain its longevity.
Asked Feb 27, 2025 2:08 PM

Help me with my Fitbit customer service issue

Account Management

How Do I Recover My Fitbit Account?

As a Fitbit user, you want to be able to log into your account and see your progress. When you cannot log into your account,...

How Do I Add a Second Fitbit to My Account?

Fitbit is a fun way to keep track of your wellbeing which is made easier by owning more than one device. Fitbit makes it...

Returns and Warranties

How Do I Return a Product to Fitbit?

Fitbit has products that blend sleek technology with fitness monitoring benefits. These products are an investment in your...

How Do I File a Warranty Claim for My Fitbit Device?

However, as is common with all technology, Fitbit devices do malfunction from time to time and in some cases it is not your...

Device Support

Can my Fitbit be repaired?

If for some reason your Fitbit is broken or has stopped working, don't fret. We looked into all the ways to report it to the...

How do I get device support from Fitbit?

Fitbit's are great but as with any technology, they can break. Follow this guide to get the device support that you need to get...

What should I do if my Fitbit device is not charging?

When a Fitbit is not charging, first verify that the charging cable is properly connected and check for debris in the charging...

How do I reset my Fitbit device?

Resetting a Fitbit device varies by model; many feature a button that requires holding for about ten seconds to display the...

App Issues

How Do I Do If I'm Having Problems with My Fitbit App?

If you are having any issues with your Fitbit device or app, here are some helpful tips to assist you.

What should I do if my Fitbit isn't syncing?

If a Fitbit is not syncing, users can troubleshoot by ensuring Bluetooth is on, updating the Fitbit app, restarting both...

Device Usage

Can I swim or take a shower with my Fitbit device on?

Most Fitbit devices are water-resistant and can handle swimming and showering, but resistance levels differ by model. Users...

How do I change the clock face on my Fitbit device?

To change the clock face on a Fitbit, users typically use the Fitbit app on their smartphone to access the "Clock Faces"...
We look to the Fitbit issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Fitbit issues reported to GetHuman
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