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Frontier Communications Customer FAQ

Top Answers & How-to Guides

What is Frontier Communications's Phone Number?

The question we are asked most often is about how to talk to Frontier Communications customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My Frontier Communications Service?

To cancel your Internet service with Frontier Communications, visit their website and go to the "Help Center." Search for...

Does Frontier Communications offer a mobile app for managing my account?

Frontier Communications provides a mobile app that enables account management, bill payment, and service monitoring. It is...
Ask any question you have about Frontier Communications customer service, get an answer now.

Recent Frontier Communications Customer Questions

How do I speak with a person about my account balance?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 17, 2025 10:17 PM

What is the 800# for the Frontier Secure Technical Support Team available 24/7?

The most up-to-date contact information, including the 800# for the Frontier Secure Technical Support Team, is provided on this page that you're viewing.
Asked Dec 30, 2024 8:43 AM

no service on land line NO LINE message

We're sorry to hear you're having trouble with your Frontier Communications landline. This could be due to multiple factors such as a physical issue with your line or an area-wide outage. It's advised to first check any physical connections and ensure your telephone is operational. If issues persist, you can reset your Frontier router or main unit by disconnecting it from power for 10 seconds and then reconnecting it. If none of these steps resolve the issue, it is likely a problem on Frontier's end and you will need to wait for them to fix the issue.
Asked Apr 21, 2024 9:48 PM

How do I report a sagging or downed line.

If you spot a sagging or downed line, it's important to take steps to ensure safety. First, stay away from the line and keep others away as well. Your next step is to report the issue to Frontier Communications. You can do this by calling Frontier's 24/7 technical support line at 1.800.921.8101. Provide them with as many details as possible such as the specific location of the line and the surrounding circumstances. This will help Frontier address the issue promptly and protect the safety of everyone in the area.
Asked Apr 13, 2024 9:19 PM

I want a list of incoming calls to my landline phone number.

Frontier Communications does not directly provide a list of incoming calls to your landline phone number. However, there are features like Caller ID that can help you track who is calling when the calls are made. As long as you have the caller ID service activated on your account, you can see the number and name (if available) of the person calling you. For a physical list or history, you may need to manually write down or store this information as calls come in because Frontier does not provide a detailed call log for landline services.
Asked Mar 19, 2024 2:22 PM

Help me with my Frontier Communications customer service issue

Billing and Payments

Where Can I Pay My Frontier Communications Bill?

All in all, there are a variety of ways that you can pay your Frontier Communications bill. The method that you choose will...

How Do I Pay My Frontier Communications Bill Online?

Frontier Communications makes online bill pay easy and convenient for customers. You can set up auto pay or make one-time...

How Do I Update the Payment Method on File with Frontier Communications?

This article provides a step-by-step guide on updating your payment information with Frontier Communications.

Can I Pay My Frontier Communications Bill by Phone?

If you are looking for the best way to pay your Frontier Communications bill by phone, one of the above methods may be right...

Internet Plans and Options

What Questions Should I Ask Frontier Communications When Shopping for an Internet Provider?

It is wise to be informed before you buy into any internet plans. Ask the important questions that will improve your...

How Do I Switch My Internet Provider to Frontier Communications?

You can switch your internet service to Frontier Communications without any hassle. Make sure to review the terms and...

Is Frontier Communications Internet Service Any Good?

If you are looking for a good internet service provider, Frontier Communications might be one of the options you are looking...

Is Frontier Communications the Cheapest Internet Service?

Frontier Communications offers various internet plans. You can find the most suitable one in terms of both efficiency and...

Are there any data caps on Frontier Communications internet plans?

Frontier Communications typically offers internet plans without data caps, allowing unlimited data usage. However, specifics...

Can I bundle internet and TV services with Frontier Communications?

Frontier Communications does allow customers to bundle internet and TV services, which can simplify account management and...

Is there a contract or commitment period when signing up for Frontier Communications internet?

Frontier Communications offers various internet plans with differing commitment lengths. Many plans do not require a contract,...

Customer Satisfaction and Promotions

How Do I Get Frontier Communications to Lower My Monthly Rate?

If you are looking for Frontier Communications low monthly rates, start with checking your bill and understanding the different...

Does Frontier Communications Have the Best Customer Satisfaction for Internet Service?

Frontier Communications provides good internet service plans. However, its customer satisfaction levels are lower than most...

Does Frontier Communications offer any discounts or promotions for new customers?

Frontier Communications often has a range of discounts and promotional offers for new customers, which can include special...

Does Frontier Communications offer any satisfaction guarantees?

Frontier Communications offers satisfaction guarantees that differ by service and location. Typically, there is a thirty-day...

Are there any data retention policies I should be aware of?

Frontier Communications has data retention policies to safeguard customer information and comply with laws. These policies...

Service and Installation

How Do I Schedule an Installation Appointment with Frontier Communications?

Frontier Communications allows you to schedule an installation appointment online or by phone. Book your appointment through...

What are the available internet plans offered by Frontier Communications?

Frontier Communications provides a range of internet plans, primarily DSL and fiber-optic, which vary by location. Plans offer...

How long does it take to get my internet service activated after signing up with Frontier Communications?

After signing up for internet service with Frontier Communications, activation usually takes a few days to a few weeks,...

What is the equipment return process if I cancel my Frontier Communications service?

When canceling a service with Frontier Communications, customers must return leased equipment to avoid fees. They will receive...

Technical Support

How Do I Fix Buffering Problems with Frontier?

Despite boosting their fiber and DSL internet to ensure users have a high-speed experience, sometimes the service may be...

How Do I Reach a Live Rep from Frontier Communications?

If you wish to speak with a live rep from Frontier Communications, the best option for you is to contact them on the phone....

How Do I Get Technical Support from Frontier Communications?

If you need technical support from Frontier, you should consider taking advantage of Frontier Premium Technical Support with...

What are the steps to troubleshoot my Frontier Communications service?

To troubleshoot issues with Frontier Communications, start by identifying the problem type. Check for service outages on the...

Equipment and Plans

What Internet Speed Do I Need from Frontier?

This simple guide explains how Frontier customers can decide on the best internet speed for them. If you are unsure of what...

What's the Best Frontier Modem for My Home?

The best Frontier modem for your home depends on what you want to do with the internet services. If you want to play, then the...

Account Management

How Do I Cancel My Frontier Communications Service?

To cancel your Internet service with Frontier Communications, visit their website and go to the "Help Center." Search for...

Does Frontier Communications offer a mobile app for managing my account?

Frontier Communications provides a mobile app that enables account management, bill payment, and service monitoring. It is...

What is the process for returning equipment to Frontier Communications?

Returning equipment to Frontier Communications involves gathering the devices, checking for original packaging, and finding the...
We look to the Frontier Communications issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Frontier Communications issues reported to GetHuman

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