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General Motors Customer FAQ

Top Answers & How-to Guides

What is General Motors's Phone Number?

The question we are asked most often is about how to talk to General Motors customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent General Motors Customer Questions

Purchased a 2016 chevy silverado 1500 in 2021. It now needs a transmission. Has there been a recall on transmissions and can you assist with repairs? Derrick Cotton 225-406-6050

Unfortunately, we cannot directly assist with repairs or confirm personal recall information. However, General Motors is committed to safety and will handle recalls diligently to ensure the safety of all their customers. For your specific situation with the 2016 Chevy Silverado 1500, we recommend checking the National Highway Traffic Safety Administration's website or your local dealership to confirm if there have been any recalls related to the transmission. If a recall has been issued for your vehicle, repair or replacement costs are normally handled by the manufacturer.
Asked Mar 5, 2024 7:34 PM

Help me with my General Motors customer service issue

Vehicle Maintenance and Service

How Do I Check for Recalls on My Gm?

Car manufacturers or dealers can recall vehicles that have defects to enhance the security of these cars. It is advisable to...

What is the maintenance schedule for GM vehicles?

General Motors provides a maintenance schedule that varies by model and year, generally suggesting oil changes every 7,500...

How can I schedule a service appointment for my GM vehicle?

To arrange a service appointment for a General Motors vehicle, owners can visit the official GM website of their vehicle brand,...

Warranty and Assistance

Does Gm Have Roadside Assistance?

The General Motors roadside assistance costs include only the instant help to help you continue your journey. However,...

What is the warranty on GM vehicles?

General Motors vehicles generally have a basic warranty of three years or thirty-six thousand miles, along with a five-year or...

Can I transfer my GM warranty to a new owner if I sell my vehicle?

Yes, General Motors warranties are typically transferable to new owners when selling a vehicle, as long as certain criteria are...

Vehicle Specifications

What is the average fuel efficiency of GM vehicles?

Fuel efficiency in General Motors vehicles varies by model and technology, with sedans averaging 25 to 35 miles per gallon,...

What are the fuel efficiency ratings for electric GM vehicles?

General Motors has a variety of electric vehicles with impressive fuel efficiency ratings measured in miles per gallon of...

What are the different trim levels offered for GM vehicles?

General Motors provides a range of trim levels across its brands, including Chevrolet, GMC, Cadillac, and Buick, catering to...

Vehicle Purchase Options

Can I lease a GM vehicle?

Yes, individuals can lease a vehicle from General Motors, which provides flexible terms usually for two to four years. Leasing...

What are the financing options for purchasing a GM vehicle?

Customers interested in financing a General Motors vehicle have several options. Dealership financing, banks, and credit unions...

Are there any incentives or discounts available for purchasing a GM vehicle?

General Motors provides various purchase incentives and discounts, which differ by location, time, and model. These may include...

Special Programs and Locations

Does GM offer any special programs for military members?

General Motors acknowledges military service and has various programs to support active duty members, veterans, and their...

What is the process for enrolling in GM's loyalty program?

To enroll in General Motors' loyalty program, interested customers should start by visiting GM's official website for specifics...

Can I find GM vehicles outside the United States?

General Motors vehicles are available globally, including regions like Canada, China, and Europe. Each market may feature...
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General Motors issues reported to GetHuman

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