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GoFundMe Customer FAQ

Top Answers & How-to Guides

How do I Contact GoFundMe Customer Service?

The question we are asked most often is about how to talk to GoFundMe customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change My Phone Number on My GoFundMe Account?

Changing your phone number on GoFundMe.com is a pretty simple process. Just make sure that you have everything that you need before...

How Do I Change the Name on My Gofundme Account?

GoFundMe is the most trusted crowdfunding platform on the internet You need to name your account or fundraiser when raising funds on...
Ask any question you have about GoFundMe customer service, get an answer now.

Recent GoFundMe Customer Questions

How do I change the beneficiary on GO FUND ME PAGE

To change the beneficiary on your GoFundMe page, you need to log in to your account and go to the campaign you'd like to edit. Look for the "Edit" option and navigate to the beneficiary section. From there, you can update the beneficiary details as needed. Keep in mind that changing the beneficiary must comply with GoFundMe's policies. Always ensure that the new beneficiary is aware and has agreed to this change.
Asked May 5, 2025 4:41 PM

Why is there a fee associated with my withdrawal from my go fund me

The fee associated with withdrawals from GoFundMe helps cover the costs of payment processing and other operational expenses. This fee ensures the platform can maintain and improve its services while providing a secure environment for fundraisers and donors.
Asked Mar 14, 2025 3:20 PM

Is there a customer support phone number for GoFundMe account?

There is no customer support phone number for GoFundMe. To find the most up-to-date contact information, please refer to the link provided on this page.
Asked Mar 8, 2025 3:14 AM

How do I change the email address that’s used in the GoFundMe me page that I set up? My name is Amy Bialek

To change the email address associated with your GoFundMe page, log in to your account. Navigate to your account settings, where you will find an option to update your email address. Enter the new email address and save the changes. Make sure to verify the new email address if prompted. If you encounter any issues, consult the support resources available on the site.
Asked Feb 16, 2025 3:12 PM

I did not know there was a tip of €46 on my donation. Please refund me this amount back

If you do not recognize a tip on your donation, we recommend reviewing the transaction details in your account. Tips are optional contributions that go to GoFundMe to help support the platform. Refunds for tips are typically not processed. Please refer to the most updated contact information available on this page to get assistance with your specific situation.
Asked Dec 18, 2024 10:50 AM

Help me with my GoFundMe customer service issue

Account Management

How Do I Change My Phone Number on My GoFundMe Account?

Changing your phone number on GoFundMe.com is a pretty simple process. Just make sure that you have everything that you need before...

How Do I Change the Name on My Gofundme Account?

GoFundMe is the most trusted crowdfunding platform on the internet You need to name your account or fundraiser when raising funds on...

How Do I Recover My Gofundme Account?

If you can't access your GoFundMe account for some reason, you don't have to worry or start thinking of opening another account. here...

Campaign Adjustments

How Do I Stop and Cancel My GoFundMe Fundraiser?

You can stop and cancel your gofundme.com fundraiser by following the hints and steps given above. It's a practical thing to do as...

How Do I Change My Gofundme Goal Amount?

After setting up your GoFundMe, you can always add or reduce the amount to suit your changing goals. GoFundMe also allows you to change...

How do I change my campaign link on GoFundMe?

GoFundMe is a versatile fundraising platform that allows you to raise funds for yourself, a loved one, or an organization. To update...

What should I include in my campaign story?

Creating an engaging campaign story is critical in connecting with potential donors on the GoFundMe platform. First, it is essential It is equally important to share your personal story. Describe who you are and why this cause is meaningful to you. Genuine emotional connections can inspire empathy and motivate potential donors to contribute. Including specific details about your journey, such as challenges faced, can enhance this connection. Additionally, explain how the funds will be used. Potential donors want transparency regarding the financial aspect of the campaign. Detailing how their contributions will make a difference not only fosters trust but also encourages donations. Furthermore, consider incorporating visuals such as photos or videos. These elements can significantly enhance your narrative by providing a personal touch and further engaging potential donors. Lastly, include a call to action, encouraging visitors to support your campaign, whether through financial contributions, sharing the campaign, or both. In conclusion, an effective campaign story should be heartfelt, clear, transparent, and engaging. This will make it easier for others to support your cause effectively....

How do I add updates to my GoFundMe campaign?

To add updates to a GoFundMe campaign, a user can follow a straightforward process directly on the GoFundMe platform. Once logged into In the update section, the user can write a message to their supporters, sharing important information or progress regarding the campaign. This could include details about how the funds are being used, any milestones reached, or personal stories that might help engage their audience. Additionally, users can upload photos or videos to further enrich their updates and engage their supporters visually. After composing the update, the user simply needs to publish it, and it will be shared with all their campaign supporters. Regular updates can foster a sense of community and keep supporters informed about the campaign's progress. For specific instructions or additional details, visiting the information available on the GoFundMe website may provide further assistance....

Fund Withdrawal

How Do I Get a List of People Who Donated to My Fund on Gofundme?

How else can you get the list of donors besides getting in touch with the customer support team. Contact Gofundme and present your...

How Do I Get My Money Back from Gofundme?

GoFundMe allows you to request a refund. Followthese helpful instructions to get a refund from GoFundMe.

Why can't I withdraw money from GoFundMe?

GoFundMe is a platform for raising money for various causes, but withdrawing funds can be problematic. To withdraw money, you must...

Can I withdraw money from my campaign before it's fully funded?

According to the guidelines of GoFundMe, campaign creators have the ability to withdraw funds from their campaigns at any time, even It is important to ensure that the funds are used as described in the campaign to maintain transparency and trust with donors. Additionally, creators should be aware of any transaction fees that may apply when withdrawing funds, as these can affect the total amount received. For specific details about withdrawal processes, including any limits or required information, it is advisable to review the information available on the current GoFundMe website or help center. By doing so, campaign creators can fully understand how to manage their donations effectively....

Fees and Policies

How Do I Cancel My GoFundMe Campaign and Return My Donor's Money?

GoFundMe.com is a great way to raise money for a worthy cause. However, sometimes that cause, after consideration, may prove not so...

What fees does GoFundMe charge for fundraising?

GoFundMe operates on a fee structure that varies based on the type of fundraiser and the country in which it is launched. Generally, In addition to the platform fee, there are processing fees associated with each donation. These fees cover the costs of handling transactions and may vary based on the payment method used. Commonly, the processing fees are around 2.9 percent of the donation amount plus a fixed fee of thirty cents per donation. This means that the total fees deducted from each donation may vary depending on the donation size. For fundraisers in other countries, the fee structure might differ, and it is advisable to check the GoFundMe webpage specific to the relevant country for accurate information. It is also important to understand that these fees can impact the total amount received by the fundraiser....

Promotion and Sharing

How do I promote my GoFundMe campaign?

Promoting a GoFundMe campaign effectively can significantly enhance its visibility and potentially increase donations. First, the campaign Social media platforms such as Facebook, Instagram, Twitter, and LinkedIn can be powerful tools for sharing the campaign. Posting regularly with updates about the campaign’s progress and success stories can keep the audience engaged. It is also important to encourage friends, family, and supporters to share the campaign within their networks, as personal connections can lead to increased trust and support. Additionally, utilizing email newsletters or personal messages to reach out to contacts is another effective method. Crafting a heartfelt message and including a direct link to the campaign can prompt immediate action. Local community groups, including online forums or social media groups, may also be worthwhile to explore. Engaging with potential supporters in these spaces can provide additional exposure. Utilizing all available resources, such as local newspapers, blogs, or community bulletin boards, can further amplify the campaign's reach. Lastly, regularly thanking donors and sharing updates not only helps maintain transparency but also builds a supportive community around the campaign, encouraging more contributions over time. Overall, a strategic approach that combines storytelling with consistent outreach can enhance a GoFundMe campaign's chances of success....

How can I share my fundraiser on social media?

Sharing a fundraiser on social media can significantly boost its visibility and potentially increase donations. When using GoFundMe, You can also manually copy the URL of your fundraiser from the GoFundMe webpage. This link can then be pasted into posts on any social media platform, including Instagram, LinkedIn, or even in private messages. When sharing, it is beneficial to provide a brief description that explains the purpose of your fundraiser and highlights why it is meaningful to you. Engaging visuals, such as photos or short videos related to your campaign, can also grab attention and encourage people to support your cause. Additionally, you may want to remind friends and family to share your fundraiser within their networks. This can create a ripple effect, reaching a broader audience and potentially increasing contributions. Be sure to keep your posts updated as your campaign progresses to maintain interest and engagement....
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GoFundMe issues reported to GetHuman
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