Google Pay Customer FAQ

There is a link to the most up-to-date contact information right here on this page that you are viewing.

If you received an email about a new card added to your Google account that you did not initiate, it’s important to act quickly. This may indicate unauthorized access. We recommend that you check your Google Pay account for any suspicious activity, and consider changing your Google account password. Additionally, enable two-factor authentication for added security.

If the transaction shows as debited from your account but hasn't been credited to Airtel, it's important to check the transaction status in the app for any updates. Ensure the recipient details were correct. Delays can sometimes occur, but if the issue persists, you may need to refer to your transaction history and the available options for resolution. There is a link to the most up-to-date contact information right here on this page for any further assistance.

If you received a notice about a payment failure for a Google service, check your Google Pay transaction history to confirm whether the charge was made. Sometimes, temporary holds or other banking issues can cause payment failures. Ensure your credit card details are accurate and that there's enough balance to cover the service fee. If the issue persists, consider updating your payment method or re-adding your credit card. For the most up-to-date contact information, there's a link right here on this page.

Check your payment methods in the Google Pay app settings to ensure only the cards you want to use are active. You can remove any unwanted cards or adjust your default payment method to prevent double charges. If the issue persists, verify that you’re selecting the correct payment method at checkout.