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Hertz Customer FAQ

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What is Hertz's Phone Number?

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Recent Hertz Customer Questions

Add second driver to hertz rental car

Certainly, to add a second driver to your Hertz rental car booking, you'll need to ensure the additional driver is present at the time of pick-up. He/she must show a valid driver’s license, meet the age requirements, and pay an additional driver fee. These requirements may vary by location. Hertz does allow certain exceptions where additional driver fees may be waived. This includes corporate bookings and drivers who are a domestic partner or spouse. To ensure a smooth process, it's best to include the additional driver's information at the time of booking or upon pickup. Note this information is subject to change, so always be sure to confirm with Hertz.
Asked Jun 19, 2024 9:10 PM

Is there a deposit to rent a car

Yes, when you rent a car from Hertz, a deposit is required. The exact amount may vary depending on several factors, including the type of car you're renting, the length of your rental, your age, and the location of the rental. Typically, the deposit is a hold put on your credit or debit card for the estimated cost of the rental plus a certain percentage for incidentals. The deposit is refunded when the car is returned undamaged and with the correct amount of fuel. Note that the time it takes for the deposit to be returned can vary.
Asked May 28, 2024 6:41 PM

How do I return a car in San Diego

When returning a Hertz rental car in San Diego, bring it back to the location and in the condition specified in your contract, making sure all items that were included in the car when you rented it, like GPS devices, are still there. Follow the rental car return signs at the drop-off location. During business hours, a representative will process your return. Outside of business hours, there should be drop box for keys. Don't forget to take all personal belongings with you and to take note of the car's condition and mileage for your records. It's a good idea to take some photos as proof of condition upon return.
Asked May 25, 2024 6:30 PM

How do I handle a cracked windshield

If you've rented a vehicle from Hertz and the windshield has cracked, you should immediately report it to the nearest Hertz location or call the Hertz emergency roadside assistance. If you purchased their Loss Damage Waiver, it should cover the damage unless it was due to an unauthorized or prohibited use of the vehicle. In case you didn't purchase any coverage through Hertz, you may have to rely on your personal car insurance or credit card insurance, depending on their terms. Please note that you are responsible for the vehicle during the rental period, so it's important to address the issue as soon as you notice the damage.
Asked May 25, 2024 6:19 PM

I'm trying to find out exactly what I have to pay when I pick up the rental

When you pick up your rented vehicle, the cost you should expect to pay includes the rental charge for the vehicle itself, any optional extras you have chosen (like GPS or child safety seats), the cost of rental insurance if you choose to purchase through Hertz, taxes and potentially an airport surcharge if you're picking up at the airport. Please note that if you are using a credit card, Hertz will place a hold on your card for the estimated charges of the rental, plus an additional security deposit. The exact amounts for these charges may vary, so it's always a good idea to confirm with Hertz when making your reservation.
Asked Apr 17, 2024 2:52 PM

Help me with my Hertz customer service issue

Customer Satisfaction

Which Rental Car Companies Have the Best Customer Satisfaction Ratings?

Consumer satisfaction in the car rental industry is based on multiple factors, including costs, vehicle selection, customer...

What Do I Do If I Have a Problem with My Hertz Rental?

To handle any issues with your Hertz rental, first go to their official website and sign in to your account. Review your...

Refunds and Fees

How Do I Get a Refund from Hertz?

To request a refund from Hertz, initiate the process promptly by visiting their website. Locate the menu, select "Support," and...

How much does it cost to add an additional driver to my rental?

The fee for adding an additional driver to a Hertz rental generally varies by location and specific policies. Typically, there...

What is the policy on fuel charges for rentals?

Hertz offers various fuel policies for rentals, including "Full to Full," where vehicles are returned with a full tank, and...

What is Hertz's policy on returning cars late?

Hertz charges fees for late returns based on an hourly rate or up to a full day's rate, as outlined in the rental agreement....

Membership Programs

What is Hertz Gold Plus Rewards?

Hertz Gold Plus Rewards is Hertz's loyalty program that offers frequent renters various benefits such as earning points for...

What is the Hertz Ultimate Choice?

The Hertz Ultimate Choice program provides customers with the flexibility to select their preferred vehicle from various...

What is the Hertz 24/7 program?

The Hertz 24/7 program is a flexible car rental service offering on-demand access to vehicles by the hour or day. Customers can...

Rental Policies

Can I rent a car if I am under 25 years old?

Individuals under twenty-five can rent a car from Hertz, but they may incur a young driver surcharge that varies by location....

Do I need insurance to rent a car from Hertz?

While insurance is not mandatory when renting a car from Hertz, it is strongly encouraged for protection against risks. Hertz...

Can I rent a car one-way with Hertz?

Hertz offers one-way car rentals, allowing customers to pick up a vehicle at one site and return it to another. This option...

Can I rent a car from Hertz without a credit card?

Hertz generally requires a credit card for rentals, but some locations may accept debit cards with extra conditions. Using...

How do I extend my rental period with Hertz?

To extend a rental period with Hertz, customers can use the Hertz website or mobile app, ensuring they have their rental...

Payment Options

What is the Hertz Fuel Purchase Option?

The Hertz Fuel Purchase Option allows customers to buy a full tank of fuel upfront, simplifying vehicle returns by eliminating...

Can I use my debit card to rent a car from Hertz?

Hertz permits the use of debit cards for rentals, but has specific policies requiring additional documentation, like a credit...
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Hertz issues reported to GetHuman
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