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IndiGo Customer FAQ

Top Answers & How-to Guides

What is IndiGo's Phone Number?

The question we are asked most often is about how to talk to IndiGo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about IndiGo customer service, get an answer now.

Recent IndiGo Customer Questions

F2BGTC Help please!!!! On your site I click cancel flight and I can't do it help me cancel my flight

We understand the frustration with canceling a flight. You can find instructions for canceling a flight directly on our website under the "Manage Booking" section. If you're encountering issues, ensure that you're logged into your account and have the correct booking details at hand. For any further assistance, please refer to the link provided on this page for the most up-to-date contact information.
Asked Jun 6, 2025 12:03 AM

Which is the right way to enter the mobile number in the contact details

Enter the mobile number in the contact details without spaces or special characters. Include the country code at the beginning. For example, for an Indian number, you would use +91 followed by the 10-digit mobile number.
Asked Jul 22, 2024 6:39 PM

i booked the ticket and i havent received any message or ticket from indigo

We apologize for the inconvenience. Usually, booking confirmation is sent instantly via email or SMS. If it has been a few hours and you still haven’t received it, it could either be a delay in the system or there might have been a typo in your contact information. Please check your spam or junk folder in your email. If you still can't find your booking confirmation, we recommend getting in touch with IndiGo customer service as soon as possible to rectify the issue.
Asked Mar 3, 2024 1:21 PM

Non rieasco a cancellare un volo che purtroppo per motivi di salute non potrò prendere

Spiacenti per i tuoi problemi di salute. Hai la possibilità di cancellare un volo con IndiGo tramite il loro sito web o l'applicazione mobile. Accedi alla sezione "Gestisci prenotazioni" e segui le istruzioni per cancellare il tuo volo. Tuttavia, tenere presente che potrebbero essere applicate delle penali in base alle condizioni del tuo biglietto. Se hai acquistato una sorta di assicurazione di viaggio o hai specifiche clausole di cancellazione nel tuo biglietto, potresti essere in grado di recuperare parte o l'intero costo del biglietto aereo. Il rimborso avverrà secondo le politiche di IndiGo per le cancellazioni.
Asked Feb 20, 2024 3:47 PM

Help me with my IndiGo customer service issue

Cancellation and Refunds

How Do I Cancel an Indigo Ticket?

If you've booked a flight on Indigo and need to cancel your ticket, you can do so online up to two hours before a domestic...

What is the Indigo refund policy?

IndiGo Airlines has a detailed refund policy that varies based on the ticket type and cancellation timing. Refundable tickets...

How do I apply for a refund under IndiGo's cancellation policy?

To obtain a refund under IndiGo's cancellation policy, passengers need to understand their ticket type, as eligibility depends...

Baggage Information

What is the baggage allowance for Indigo flights?

IndiGo Airlines has specific baggage allowances that depend on the ticket type and flight route. For domestic economy flights,...

Are there any restrictions on carry-on baggage for Indigo flights?

IndiGo Airlines allows one piece of cabin baggage weighing up to seven kilograms with dimensions up to 55 cm x 35 cm x 25 cm....

What are the fees for excess baggage on IndiGo flights?

IndiGo charges fees for excess baggage based on route and fare type, with varying allowances usually between 15 to 20 kilograms...

Payment and Booking Changes

What forms of payment does Indigo accept?

IndiGo supports numerous payment methods, including major credit and debit cards, online wallets, and net banking from various...

Can I make changes to my Indigo flight booking?

IndiGo Airlines allows passengers to change their flight bookings under specific terms. Modifications can be made through the...

Can I select my seat on IndiGo flights?

Passengers are indeed able to choose their seats on IndiGo flights either while booking or after confirming their reservation....

Flight Assistance and Requirements

Can I request special assistance for my Indigo flight?

IndiGo offers special assistance for passengers needing extra support due to disabilities or medical conditions. Such requests...

What are the check-in requirements for Indigo flights?

IndiGo Airlines requires passengers to check in at least two hours before domestic flights and three hours before international...

Are pets allowed on Indigo flights?

IndiGo Airlines allows pets in the cabin for domestic flights but only under certain conditions. Cats and dogs weighing up to...

In-Flight Services

What are the available options for in-flight entertainment on Indigo flights?

IndiGo Airlines emphasizes comfort and efficiency rather than extensive in-flight entertainment. Passengers can access...

What options are available for mealtime on IndiGo flights?

IndiGo Airlines offers different meal options based on flight duration. Short flights usually do not include meals but allow...
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IndiGo issues reported to GetHuman
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