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JCPenney Customer FAQ

Top Answers & How-to Guides

What is JCPenney's Phone Number?

The question we are asked most often is about how to talk to JCPenney customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about JCPenney customer service, get an answer now.

Recent JCPenney Customer Questions

Does the store offer suit alterations

Yes, JCPenney offers suit alterations in many of its stores. You can check with your local store for specific alteration services and availability.
Asked May 30, 2025 1:00 AM

How can i chat with a representative

You can chat with a JCPenney representative through the JCPenney website. On the customer service page, click on "Chat with us" option which is typically available at the bottom right side of the page. This feature is typically available 24 hours, 7 days a week. However, keep in mind that there might be times when the chat function is unavailable due to high demand or after business hours. We recommend having your order number or account information at hand to facilitate any inquiries or troubleshooting they may assist you with.
Asked Apr 12, 2024 4:21 PM

Can I get a refund if clothes don't fit

Yes, you can. JCPenney has a flexible return policy for items that do not fit. You can return the item to JCPenney in its original condition with the receipt, and tags attached, either by mail or at any of their store locations. Returns are usually processed to the original form of payment. However, please be aware that certain items may have specific return policies, so always check with the store or online for details.
Asked Apr 9, 2024 6:43 AM

Can you send me the address of JCPenny stores that does alterations please

We're sorry, but we can't provide a list of specific JCPenney locations that offer alterations. However, many JCPenney stores do have alteration services, usually associated with the sales of their formal wear or in-store Sephora locations. We recommend calling your nearest JCPenney store directly to confirm if they offer this service.
Asked Apr 3, 2024 4:45 AM

Help me with my JCPenney customer service issue

Black Friday and Cyber Monday

How Do I Find Black Friday Deals for JC Penney?

Shopping enthusiasts should take advantage of the deals that retailers offer during Black Friday. GetHuman strives to help you...

How Do I Make an Order for the JC Penney Black Friday Event?

If you wish to make an order for the JC Penney Black Friday event, you can check out the options on their website. The deals...

How Do I Find Cyber Monday Deals for JC Penney?

JC Penny is a chain of stores that offer many commodities under one roof. During the Cyber Monday sale, JC Penny gives...

How Do I Make an Order for the JC Penney Cyber Monday Event?

Making an order for the JC Penney Cyber Monday event is simple. You may place your order online for amazing discounts on...

How Do I Return an Item to JC Penney from Their Black Friday Sale?

This article explains how JC Penney customers can return an item they purchased in the Black Friday sale. If you have recently...

How Do I Return an Item to JC Penney from Their Cyber Monday Sale?

This article describes how to return a purchase made at JC Penney during their Black Friday sales event. Detailed instructions...

Credit Card Services

How Do I Change My Name on My JC Penney Credit Card?

You can change the name on your JC Penney credit card whenever you need to. If you wish to get a name change, contact the...

What are the benefits of having a JC Penney credit card?

A J. C. Penney credit card provides customers with several advantages, including exclusive discounts, rewards points, and...

Order Management

How Do I Track My JC Penney Order?

J.C Penney makes it easy to track your order through their tracking page. You can either enter your phone and order numbers or...

What types of payment does JC Penney accept?

JCPenney offers a range of payment options for customers, including major credit cards, a private credit card, debit cards,...

Can I request a price adjustment if an item I bought goes on sale?

JCPenney allows for price adjustments if an item purchased at full price is discounted within fourteen days. Retaining the...

Returns and Refunds

What is the JC Penney return policy?

JCPenney provides a customer-friendly return policy permitting returns of most items within 60 days for a refund or exchange,...

How long does it take to receive a refund for returned items?

The time it takes to receive a refund from JCPenney varies based on return methods and payment types. Refunds typically process...

Can I return an item purchased online in-store?

Yes, JCPenney permits returns of online purchases at physical stores, requiring the original receipt or order confirmation and...

Store Services

Does JC Penney offer gift wrapping services?

JCPenney provides gift wrapping services at some store locations and during promotional times, but availability may vary....

Do JC Penney stores offer alterations services?

JCPenney stores generally provide alteration services including hemming and resizing to ensure clothing fits well. The...

What is the policy for price matching at JC Penney?

JCPenney has a price matching policy that allows them to match competitors' prices for identical items, both in-store and...

Promotions and Email

How can I sign up for JC Penney's email promotions?

To enroll in JCPenney's email promotions, one should visit JCPenney's official website where an email sign-up section is...

How do I unsubscribe from JC Penney promotional emails?

To unsubscribe from JCPenney promotional emails, look for an "Unsubscribe" link at the bottom of their emails. This will take...

Miscellaneous Information

What are JC Penney's hours of operation?

Hours of operation at JCPenney generally range from 9:00 AM to 10:00 PM on weekdays and Saturdays, with reduced hours on...

Does JC Penney offer a price guarantee?

JCPenney does not officially have a price guarantee policy, but they aim to keep pricing competitive through sales and...
We look to the JCPenney issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
JCPenney issues reported to GetHuman
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